Our resources and strategy team provides key business functions for Adults and Health so that people in Leeds receive the care and support they need, when they need it.
To ensure care and support services are targeted, appropriate and timely we rely on good data and information, customer feedback and sound financial management. We also use our insight to plan services and develop our workforce to futureproof service provision.
Our teams
Adult operational finance
Our adult operational finance team covers many areas of social care finance, including financial assessments, managing client accounts, and handling payments to providers and billing.
Finance Officer is a central role within this team, providing a comprehensive financial support service as well as advising staff and stakeholders on financial matters.
Intelligence and performance
When planning service delivery across Adults and Health, we base decisions on robust data and information which our intelligence and performance team provide and analyse. Our work also informs stakeholder conversations and subsequent actions.
As an Intelligence and Performance Officer, you would provide responsive, timely and accurate data analysis considering trends, benchmarking and forecasting. You will also make data more accessible to colleagues by developing self-service products and platforms.
Organisational and workforce development
Our organisational and workforce development team provides training and development to council staff and external care providers, equipping everyone involved in service delivery to achieve the best outcomes.
The role of Organisational and Workforce Development Officer is central to this work. You will need a collaborative approach to work with services on career development and workforce planning. You will build your understanding of their needs and develop solutions to ensure we have the required skills, knowledge and experience to meet future demands.
Complaints and compliments
In Adults and Health we listen to customers to ensure that our services are meeting their needs and to understand how we can improve. Our complaints and compliments team respond to customer feedback, dealing with complaints thoroughly and correctly and ensuring that we learn lessons from the outcomes.
As a Complaints Officer, you will work with council colleagues and partners to encourage people who use services to provide feedback, ensure that we meet our statutory duties in respect of complaints and representations, and use the information received to inform service development.
Our colleagues say:
Tom Prowling, Organisational and Workforce Development Officer
“My role gives me the capacity to think creatively and brings variety across all functions of organisational and workforce development. We have a great team of lovely people who make the time to support each other. I’m proud to contribute to the development of the social work profession and to those starting their careers in this field.”
Keri, Senior Finance Assistant, Community Care Finance
“I feel fulfilled to know that my role contributes to helping individuals and communities. I enjoy working in the office with colleagues as well as having the flexibility to work from home. I am thankful to my team who have been very welcoming and provided support and guidance from my start date.”
