Job title: Transport Coordinator

Salary: C3 £31,067 - £32,654

Hours: 37

Contract: Permanent, Full Time

Location: Westland Road, LS11 5SB      

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About the role:

Applications are invited for this exciting opportunity within Civic Enterprise Leeds, Passenger Transport. You must have the skills and knowledge to work with a diverse range of stakeholders and colleagues to ensure an efficient transport service which meets the customer needs as well as compliance in - line with the council’s policy and procedures.  There is a requirement to maintain a high level of confidentiality at all times and to be GDPR compliant.

You must be a team player, be flexible and agile and possess the ability to respond to a varied range of transport queries and be responsible for delivering high quality professional services that consistently meet or exceed customer requirements and expectations.

You must possess excellent communication skills, be customer focused, confident, and skilled in developing relationships both internal and external.  There is a requirement to be flexible but sensitive and empathetic when dealing with a range of complex issues and customers at all levels.

You must be able to produce clear concise and accurate reports and scheduling activity for the Resources Planner to tight deadlines.  A systematic, pragmatic approach to problem solving and the ability to work under your own initiative will assist in delivering smart, safe, and cost - effective transport provision.  

This is a challenging but rewarding role that requires a mixture of hands on communication skills combined with a good practical geographical knowledge of the Leeds district road infrastructure and a practical understanding of industry standard passenger vehicles. 

A good service knowledge and confidence in using different ICT software for example all Microsoft Office, (TEAM’s) and Transport Logistics platforms is a desirable. Training will made available.

About you:

As a Transport Coordinator you will bring to the role:

• The ability to be able to use ICT accurately in a pressurised environment for lengthy periods.
• To counsel and negotiate with a wide range of people with differing needs and demands.
• Experience of working towards and with quality and service improvements in a customer facing environment, and to manage a culture that improves standards and performance.
• Experience of and ability to meet conflicting and demanding deadlines.
• Experience of resolving conflict.

What we offer you:

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

If you have any queries or would like an informal chat about the role please contact Thomas Kirk, Transport Planner on thomas.kirk@leeds.gov.uk or 0113 3784169.

Closing date for this post is 10^th March 2025 with interviews scheduled for 21^st March 2025.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, candidates must consider their own eligibility for sponsorship for a particular role through the Skilled Worker route before applying. To be eligible for sponsorship you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year or meet one of the other eligibility criteria. For more information visit Skilled Worker visa on the government website. Please ensure you are eligible before applying.

Job Description

Job purpose 

• To work with all stakeholders to ensure an efficient transport service is provided, which meets passenger needs as well as compliance with health, safety and welfare at all times.

• To respond to situations or information in order to solve problems and make service efficiencies and improvements.

• To be innovative and to offer and implement solutions to ensure an effective deployment of all resources which meets client’s needs.

• To implement recommendations from the appropriate manager regarding route logistics.

Responsibilities

• To use ICT accurately in a pressurised environment for lengthy periods.

• To work as part of a team and to share best practice with colleagues.

• To supervise, train, advise and support staff as and when required.

• To ensure all staff and yourself carry out duties in accordance with Council Values and Managers Habits.

• To be involved in the delivery of a transport service across the city with responsibility for budget management.

• To support the Resources Planner in the development of a service, ensuring consistency of approach with a key focus on performance, delivery and quality.

• To be responsible for ensuring all legislation and all council policies and procedures are fully implemented.

• In conjunction with the Transport Planner, ensure that responses from the service to customers, and partners are dealt with effectively, timely and in a polite and professional manner.

• To be responsible for taking remedial action to minimise risk and adverse performance.

• To maintain a high level of confidentiality at all times and to ensure all staff adhere to and understand to data governance.

• To manage the promotion and delivery of positive solutions to achieve equal opportunities in aspects of service delivery, focusing on equality of outcome.

• To work as part of a team and to share best practice with colleagues.

• To ensure all staff and self carry out duties in accordance with Council Values.

• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications

NVQ level 3 or equivalent or experience in working in a customer support service

Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

• To be able to use ICT accurately in a pressurised environment for lengthy periods.

• To be able to negotiate or persuade a range of people in order to ensure council policies and procedures are complied with.

• To be able to work with and work accurately whilst having contact with others who may be verbally abusive, aggressive and demanding.

• To counsel and negotiate with a wide range of people with differing needs and demands.

• Ability to work as part of a team, share best practices with colleagues and managers and to carry out duties in accordance with council values.

• Ability to work with a range of services, who may have competing priorities, and to determine the best way forward for the service.

• To maintain complete confidentiality, and to comply with Data Protection legislation.

• Practical understanding of the application of ICT.

• Experience of working towards and with quality and service improvements in a customer facing environment, and to manage a culture that improves standards and performance.

• Experience of working with or in an environment of customers with varying needs some of which may be complex.

• Experience of and ability to meet conflicting and demanding deadlines.

• Experience of resolving conflict.

• Committed to excellent customer care and putting the customer at the heart of everything you do, and continually improving customer satisfaction.

• Willing to abide by the Council’s Equal Opportunities Policy in the duties of the post, and as an employee of the Council.

• Willing to take personal responsibility under and abide by the Council’s Health and Safety Policy.

• Able to ensure the achievement of equal opportunities in both employment and service delivery.

• To take overall responsibility for the implementation of the Council’s Health and Safety policy in the service, including risk assessments.

Essential Behavioural and other Characteristics

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and comply with Leeds City Council policies and procedures.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post.  Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.

• An understanding of the demands of a transport service

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