Job title: TEC Development Manager

Salary: PO6 £51, 356 - £54,495 pro-rata

Hours: 37 hours per week

Contract: Permanent

Location: Merrion House / Assisted Living Leeds 2-3 days a week to support service delivery with hybrid working offered.

Technology Enabled Care (TEC) refers to the use of digital devices, remote monitoring tools, and smart technologies to help people live more independently and safely. It can range from simple community alarms and smart‑watch apps to advanced fall detectors, home sensors, and remote health monitoring systems.

As a TEC Development Manager, you will champion and expand the use of TEC across Adults & Health, ensuring TEC is consistently considered and effectively integrated. Acting as a strategic leader and facilitator, you will drive collaboration across teams and partners, accelerate the adoption of TEC in to practice, and lead a continuous improvement programme that strengthens outcomes, efficiency, and user experience.

You will have a proven track record of coproducing change with partners and service users. 

Leeds City Council is one of the largest employers in the region with over 14,000 employees and we seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As a TEC Development Manager:

You will possess a blend of domain expertise (social care/health and commissioning knowledge) and innovation skills, with the ability to influence others without direct control.

You should thrive in a multi-agency partnership setting, collaborating on the creation of complex new initiatives that bring together people, change, and systems. You will also be able to demonstrate a track record of driving transformative service improvements.

You should have a strong understanding of the Care Market and recognize the importance of achieving cost savings by developing and leveraging new opportunities through digital solutions.

About the role:

You will work closely with a portfolio of services, being matrix managed by Integrated Care Delivery and Commissioning and Business Development Services, providing high quality TEC information and advice, to help senior leaders develop innovative transformation solutions.

You will be expected to build and manage strong relationships with Chief Officers and Heads of Service who deliver front line services, supporting them in developing, delivering and monitoring robust plans around TEC.

This is a fantastic opportunity to showcase your skills knowledge and experience to    lead and develop delivery of the TEC Plan and build upon our established telecare service, leveraging both innovative and existing technologies to deliver the highest standard of support for Leeds residents.

What we offer you

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements
• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

We have a strong track record commitment to improving diversity and wellbeing. In addition to training, development and mentoring, employees can also gain experience across a range of multidisciplinary teams.

You can also take advantage of our various flexible working patterns including our ‘hybrid’ working model. Staff within Adults and Health at present have the option to work both in the office and from home, with an average of 2-3 days per week worked from the office depending on business need.

How to apply

In-person interviews scheduled for April/ May 2026

To give yourself the best chance of being shortlisted for interview, please ensure you describe how you meet the essential requirements for the role, using appropriate examples where appropriate.

Please check your information carefully and ensure you complete all sections before submitting your application. Read our guidance for further advice.

If you have any queries or would like an informal chat about the roles, please contact:

• Julie Dalton, Head of Integrated Care Delivery Services Julie.dalton@leeds.gov.uk

or

• Aiden Smith Head of Commissioning and Business Development Aidan.Smith@leeds.gov.uk

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people. 

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job purpose Champion the TEC plan for Adults & Health, overseeing its ongoing development, implementation, and integration into daily social work and care practices, acting as a strategic leader and facilitator, driving collaboration, accelerating the uptake of TEC across the organization, and leading a programme of continuous improvement.

Responsibilities

• Lead strategic partnerships involving various stakeholders to achieve positive outcomes
• Lead cultural transformation among staff, expand telecare and proactive monitoring initiatives, and working with our Integrated Commissioning service, ensuring that all stakeholders, including provider partners, work together to harness technology for better outcomes for people.
• Manage, supervise and carry out appraisals of employees in line with associated policies and procedures, maintaining employee records using appropriate documentation and associated guidance and contribute to development through appraisal, supervision and training
• Collaborate on the development of complex new programmes that integrate various initiatives including people, change and systems.
• Build business cases, assess cost-effectiveness, and demonstrate savings from digital transformation.
• Develop the TEC Plan, contributing to the system-wide TEC Strategy and Roadmap; aligning with Adult & Health Service objectives.
• Design, implement and manage specific TEC projects or pilots (from concept to evaluation) to expand digital care options.
• Lead on proposals for future service development based on needs, demands, legislative requirements, national best practice, council policy, resources available and the views of stakeholders in a specific area or service category.
• Use co-production with service users, carers, and partners to ensure TEC solutions are person-centred and meet real needs.
• Collaborate with procurement teams and external providers to source and implement TEC services or equipment, ensuring all activities deliver value for money and adhere strictly to contractual requirements and compliance standards
• Conduct thorough evaluations of projects and contracts, ensuring comprehensive data is collected and organized.
• Develop and review Key Performance Indicators (KPIs) and performance management metrics to assess outcome effectiveness, support benchmarking, and capture insights for continuous improvement and learning.
• Evaluate outcomes, measure impact, and report on the effectiveness of digital initiatives.
• Attend and actively participate in key project boards within the Directorate or on a cross-cutting council theme and contribute to the strategic direction of the service and Directorate.
• Work in cross functional teams to deliver projects in an appropriate way and support the development of complex financial business cases.
• Develop effective working relationships with members and directorate-based senior managers and other professionals to ensure business and financial objectives are met.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications Degree level or equivalent knowledge and experience gained in relevant service area.

Essential requirements Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.

• Able to and experience of working at a Senior level, managing, planning, deploying resources, following procedure and maintaining accurate records and contributing to staff development coaching, mentoring through appraisal,
• Able to and experience of working effectively as part of a team and demonstrating organisational and time management skills prioritising own and team’s work to meet conflicting deadlines
• Able to and experience of developing constructive working relationships and working in partnership
• Able to and experience of analysing and gathering a wide range of information and accurately entering and retrieving data and information from digital and manual systems preparing and presenting reports and data to a wide range of audiences
• Able to and experience of communicating appropriately and effectively with a wide range of people including internal and external partners, customers and members of the public, through a variety of different methods , influencing views and behaviour.
• Able to use and experience of using initiative to manage competing priorities whilst delivering on a range of service objectives and adapting to changing circumstances
• Able to use and experience of the use of information technology e.g. word, spreadsheet, database, email etc.
• Able to and experience of providing customer focussed services
• Able to operate effectively in an environment of volatility, ambiguity, uncertainty and complexity and recommend practical solutions.
• Knowledge and experience of relevant financial regulations to carry out financial transactions and managing and controlling budgets and achieving budgetary targets.
• Knowledge and understanding of diversity issues within local communities.
• Knowledge of relevant legislation, guidance, policies with ability to interpret and apply them consistently.
• Understand responsibilities in terms of Health, Safety, Wellbeing, security, confidentiality, data protection, privacy standards, and information governance relevant to digital care.
• Possess a blend of domain expertise (social care/health knowledge) and innovation skills.
• Understand current and emerging digital solutions in health and social care, including their practical application and impact.
• Knowledge of business management, especially as it relates to public services and care commissioning.
• Aware of social policy frameworks and how they influence care delivery and innovation.
• Expertise in deploying, integrating, and evaluating technology-enabled care initiatives.
• Understand strategies for leading and embedding digital change within care services.
• Significant experience and understanding of commissioning processes, contract management, and procurement in public sector care.
• Experience in managing significant change programmes in adult social care services /health/housing, which include working alongside suppliers and stakeholders in market development and procurement activity.
• Experience Of working effectively with internal and external partners to lead strategic partnerships and programmes and deliver cross sector or cross service projects to achieve positive outcomes.
• Experience Of leading, developing and motivating teams including the identification and delivery of improvements, managing risks, conflict and changes appropriately.

Essential Behavioural & other Characteristics

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
• Committed to continuous improvement in all areas and work towards delivering the Leeds Ambitions of health and wellbeing, inclusive growth, thriving strong communities and a resilient sustainable city
• Able to understand and observe Leeds City Council policies and procedures.
• Carry out duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
• Participate in appraisal, training and development activities to ensure up, to date knowledge and skills.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding equality & diversity of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable requirements Candidates are not required to meet all the following desirable requirements however these may be used to distinguish between candidates.

• Demonstrated ability to secure external funding or grants for technology-enabled care initiatives or service innovation.
• Track record of successful partnership working with local authorities, NHS, voluntary sector, and technology suppliers.
• Knowledge of emerging assistive technologies, such as AI-driven monitoring, IoT devices, or remote health management platforms, and their application in public sector care.
• Experience in co-production and user-centred design, especially involving vulnerable adults, carers, or community groups in the development of digital solutions.
• Experience in leading digital transformation projects within health or social care settings, particularly those involving cross-sector partnerships or multi-agency collaboration.
• Experience in developing and delivering staff training on digital skills or technology adoption in a care environment.

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