Job title: Team Leader (Lettings & Tenancy)
Salary: SO2 £34,833.96 - £36,648.00
Hours: Full and Part Time - we will consider job share applicants
Contract: Permanent and Temporary
Location: Any Location within Leeds
As a Team Leader you’ll thrive on leading a team to deliver a Housing Landlord service, in a job that’s never dull.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About you
As a Housing Team Leader, you will bring to the role:
- Ability to lead motivate and empower staff to achieve positive outcomes.
- Ability to develop and maintain effective working relationships with key stakeholders
- Ability to manage conflicting priorities and adapt to changing circumstances.
- Knowledge of the functions of a comprehensive Housing Management Service
- Knowledge of a landlord’s statutory responsibilities.
About the role
The Team Leader leads a team who manage the Councils Housing stock in a specific geographical area. They need to maintain the teams focus on delivering excellent customer service whilst also undertaking necessary duties to ensure the health of our communities and undertake income generating work. No two days as a Team Leader are the same which is great, but also will demand excellent personal organisation and initiative.
As our next Team Leader, you’ll lead a team that deliver on the council’s core values and improve the lives of residents of the Leeds City Council area.
The role is integral to our wider landlord service.
What we offer you
We take pride in offering the best employee experience, with benefits including:
- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- flexible and hybrid working arrangements subject to service requirements
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
Please complete the online application form.
Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
If you have any queries or would like an informal chat about the role please contact Lauren Steward, Housing Manager on (0113) 3780916
A Disclosure and Barring Service (DBS) check will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked in the top 100 of the Stonewall Equality Index 2024. We are also an age-friendly employer, a Mindful Employer, and a Disability Confident Leader.
All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
Job Description
Job Purpose:
To lead and manage an efficient, customer focused Housing management service, in order to maximise performance and seek continuous improvement.
Responsibilities:
- Delivering the overall housing management service within a geographical area or the overall sheltered support service within a geographical area within the Neighbourhood Services area of Older Persons Housing.
- To work in partnership with other teams and departments to ensure joined up services to tenants and other service users.
- To line manage and supervise a team of staff including completion of appraisals, one to one’s, in accordance with Council policies and procedures.
- To develop positive working relationships with key stakeholders including: tenants, applicants and other partner organisations.
- To take a people-orientated solutions-focussed approach to dealing with customers, quickly and professionally.
- To ensure value for money in service delivery.
- To contribute to the delivery service improvement plans.
- To work with team members to ensure the delivery of high quality services and achievement of performance targets.
- To contribute to the development, review and improvement of policies and strategies in line with current legislation and best practice.
- To contribute to the improvement of local service delivery in conjunction with appropriate stakeholders and partners.
- To be personally effective, demonstrating commitment and time management.
- Contribute to delivering culture change to achieve focussed and continuously improving services.
- To promote involvement opportunities to customers.
- To promote equality and diversity in both employment and service delivery.
Leadership Responsibilities:
- To demonstrate and embed the Councils values and manager habits to lead, support and drive cultural change.
- To lead, manage, motivate and develop teams, ensuring that Council policies are understood and followed.
- To ensure that the team work professionally, competently and in a forward thinking and customer focused way whilst embracing collaborative partnership working to achieve excellence.
PERSONAL SPECIFICATION ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.
Method Of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate.
Qualifications: Appropriate qualifications /Professional Membership or equivalent experience in managing in a housing context.
Knowledge required
- Knowledge of the functions of a comprehensive housing management service.
- Knowledge of Landlord’s statutory responsibilities.
- Detailed knowledge of social housing and current issues affecting the sector.
- Comprehensive knowledge of housing legislation and policies.
- An awareness of key stakeholders, partners and third sector organisations.
Skills and Competencies required
- Able to communicate with and influence customers and other stakeholders.
- Ability to lead, motivate and empower staff to achieve positive outcomes.
- Ability to identify a variety of operational problems, and develop innovative solutions across a full range of housing services.
- Develop and maintain effective relationships with key stakeholders including members, external and internal partners and residents.
- Ability to analyse and interpret complex information.
- Ability to write concise reports, deliver presentations and chair meetings.
- Competent in the use of IT systems including Microsoft applications.
- Ability to manage and delegate resources effectively.
- Able to manage conflicting priorities and adapt to changing circumstances.
- Ability to work with and consult with trade unions.
Experience required
- Experience of contributing to projects and initiatives.
- Experience of managing resources within defined budgets.
- Experience of working with residents and members to achieve defined outcomes.
- Developing service objectives and operational delivery plans.
- Recognising and challenging inappropriate behaviour.
Attitudes and Behaviours required
- Able to demonstrate a commitment to Council values.
- Able to manage teams in line with the Council’s manager habits.
- Commitment to maintaining a healthy and safe working environment.
- Commitment to promoting equality and diversity to colleagues and customers.
- Able to demonstrate and promote a flexible and positive approach to change.
Essential Behavioural and other Characteristics
- Understand and embraceLeeds City Council Values and Behavioursand codes of conduct
- Committed to continuous improvement in all areas and work towards delivering theBest City Ambitionof Health & Wellbeing, Inclusive Growth and Zero Carbon
- Be aware of and be able to understand and observe Leeds City Council policies.
- Carry out all duties having regard to an employee’s responsibility under Health and Safety.
- Willingness to actively participate in training and development activities
- Flexible and adaptable to change to assist other services as required commensurate to grade.
- Participate in appraisal, training, and development activities.
- Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding, equality & diversity.
- Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
- The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
PERSONAL SPECIFICATION DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.
Experience required
- Recent experience of managing teams in a housing related context including motivation and staff development.
- Working with and consulting with trade unions.
- Working within a political environment.
