System Flow Coordinator - REQ000006

Job title: System Flow Coordinator

Salary: £26,421 - £28,770

Hours: 37

Contract: 12-months (temporary)

Location: Care Delivery Service Bases across Leeds

An exciting opportunity has arisen within Leeds City Council’s, Adults and Health Directorate - Care Delivery Service, and we are seeking 4 x System Flow Coordinators.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About the role

The Care Delivery Service consists of a diverse and varied range of social care services for people requiring support. Working with our partners (including health trusts), we specialise in recovery focussed and strengths-based outcomes, enabling people to live independently for longer.

The post holder will work across the range of Care Delivery Service, adopting the Home First approach to flow through our services that support the wider health and social care system. The post holder will work with people accessing our services, their family carers, and others to coordinate a person’s safe and timely admission into and discharge from, our services. Supported by relevant multi-disciplinary colleagues, you will contribute to a high quality experience from admission through to discharge.

About you

As a System Flow Coordinator, you will bring to the role an:

Ability to positively impact partnership working with other health and social care organisations.
Ability to undertake appropriate assessments to facilitate timely transfers of care.
A commitment to achieving service key performance indicators such as number of service starts and length of stay, weand to work proactively to maintain system flow.
Flexibility to work across Care Delivery services and locations.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
flexible and hybrid working arrangements subject to service requirements

a clear career pathway and continuing professional development opportunities
a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Apply for this job online.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact James Weatherall, Service Delivery Manager by email at james.weatherall@leeds.gov.uk

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

A Disclosure and Barring Service (DBS) check against the Adults’ barred list will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job description

DirectorateAdults & Health

Service AreaCare Delivery Service

Job titleSystem Flow Coordinator

GradeC1

Conditions of service NJC Conditions apply

Reports toRegistered Manger, Deputy Manager

Responsible forSupport Workers

Special conditions this post is subject to a higher level check with the Disclosure & Barring Service. Please note that a criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence.

Job purpose

The System Flow Coordinator will facilitate timely access to, and discharge from Care Delivery Services, taking coordination for the person’s recovery journey and transfer of care.

The post holder will work within the Care Delivery Service and support the Home First approach to system flow. The post holder will coordinate a person’s safe and timely admission to and discharge from our services. Ensuring that the person and their family / carers are provided with a high quality experience from admission through to discharge. Supported by relevant multi-disciplinary individuals and teams, the post holder will contribute to the reduction in delayed transfers of care and a reduced length of stay, supporting the wider Leeds health and social care systems.

Responsibilities

To complete daily delegated tasks from the registered manager to facilitate timely admission to and

discharge from Care Delivery Service. This will include but is not limited to:

Coordinate with system partners and external organisations to agree timely admission of people from both community and acute settings.

To support in the assessment of a person’s care and support needs on admission and start discharge planning from the earliest opportunity.

To undertake an assessment, proportionate to the transfer of care to facilitate a timely discharge.

Support the safe admission processes. For building based settings, this has specific responsibility for medicine reconciliation and transcription.

Support the service manager to monitor, review and take appropriate action to meet key performance indicators.

Highlight as early as possible people who have no reason to reside or access services, ensuring they are discharged in a safe and timely manner.

Be an advocate of strengths-based social care and for promotion of approaches to maximise independent living and championing the city-wide Home First ambition.

Coordinate referrals to system partners and external organisations such as Homecare Providers, Care Homes, Neighbourhood NHS teams and SkILS Reablement service.

Confirming post discharge arrangements (e.g. outpatient appointments) and where appropriate, communicating these to relevant parties.

Contacting system partners such as GP’s, Community Services and Care Homes to request/provide additional information and/or inform them of discharge planning.

Attend and action appropriate tasks as delegated by the Registered Manager or Deputy Manager following Multi-Disciplinary Team meetings.

To update the Multi-Disciplinary Team on the progress of patient discharges and any delegated actions.

Ensure systems for tracking and monitoring a person’s recovery journey are recorded, maintained, updated.

Escalate issues that cannot be resolved within agreed timeframes in accordance with agreed service processes including those detailed within the OPEL Framework.

To attend family meetings and clinical meetings (e.g. MDT, Best Interest) and provide feedback post-meeting to the Registered Manager or Deputy Manager and appropriate persons involved in the person’s care as necessary.

Liaise with the team on a daily basis for an updated position on the person’s progress.

To communicate in an appropriate and effective manner to people accessing the service, families, or carers where there may be barriers to communication such as language barriers, hearing impairments or cognition issues.

To update a person’s records as appropriate, following the Council’s policies and procedures.

Maintain personal competency in the use of electronic care records such as CIS and PPM+

To comply with the requirements of all Leeds City Council policies, procedures and staff instructions, including responsibilities under the Health and Safety Policy and Procedures.

To actively promote and support Leeds City Council’s policies, best practice and values on diversity and equality of opportunity.

Undertake a range of duties as delegated by the Registered Manager or Deputy Manager, working on own initiative within agreed policies and procedures. This includes but is not limited to the following:-

Supporting people who access Care Delivery Service with daily living tasks including personal care.

To orientate and welcome new people , families and carers to the service and provide them with relevant service information.

Confirming discharge with relatives, care homes, carers or community hospitals/ other NHS organisations as appropriate.

Confirming transport arrangements with relatives and transport services, booking hospital transport if required (in the absence of the admin team).

Qualifications

Commitment to undertake a Level 3 Adult Care Worker Apprenticeship within 12 months of commencement of the post.

Essential requirements

It is essential that the candidate should be able to demonstrate the following criteria. Candidates will only be shortlisted if they can demonstrate that they meet all the essential requirements.
Ability to undertake moving and handling.
Ability to efficiently prepare, communicate and present management information to a range of partners and stakeholders.
Ability to work unsupervised and on a one to one basis with people and demonstrate an ability to work on own initiative on a daily basis.
Ability to make decisions and work flexibly as part of a team.
Ability to work positively and contribute to multi agency working arrangements.
Ability to complete person centred risk assessments and support plans.
Ability to review risk assessment and support plans in a responsive and person centred way.
Ability to assist the manager with medication administration and management within RH17 medication policy and procedure.
Ability to participate in formal reviews including the provider-led annual reviews and participate in multi-agency meetings.
Ability to maintain positive relationships with partners.
Ability to demonstrate effective support management and to be able to deputise in the absence of the Manager and Deputy Manager for duties commensurate with the grade of this post.
Ability to seek, interpret and evaluate information from a variety of sources.
Ability to make decisions using all available sources of information, having regard for the consequences and to demonstrate the use of autonomy in reaching such decisions.
Ability to deal with any sensitive issues
Ability to undertake formal staff supervision.
Ability to work with and develop principles of social inclusion and recovery principles.
Ability to work with a variety of electronic communications, data systems and technology.
Demonstrate knowledge of current, trends, policies, legislation and any regulatory body requirements, in relation to vulnerable adults within a social care setting.
Knowledge of the Care Quality Commissions regulatory functions.
Demonstrate an understanding of the importance of confidentiality, data protection and information governance requirements.
Demonstrate knowledge of the needs of older people, the concepts and methods of delivering a recovery model and on understanding the needs of people accessing the service.
Demonstrate knowledge of Quality Assurance systems and of methods of securing service improvement.
Demonstrate an awareness of the needs associated with vulnerable adults, with complex mental health and social needs.
Demonstrate an understanding of equality and diversity issues within Leeds and the local community.
Requirement to complete the Care Certificate within 12 weeks of commencement of the post.
Demonstrate functional skills in literacy and numeracy at Level 2 or equivalent.
Commitment to undertake a Level 3 Adult Care Worker Apprenticeship within 12 months of commencement of the post.
Demonstrate knowledge how to foster and maintain effective partnerships.
Demonstrate an understanding of the Local Authority, its function and organisational structures and values.
Demonstrate an ability to identify problems and seek appropriate solutions.
Demonstrate knowledge of strength based social work and the social model of disability.

Experience in a support management role in a health, or social care / community setting
Experience of advocacy and / or user involvement.
Experience of using own initiative and of demonstrating a commitment to service development.
Experience of contributing to staff appraisal, supervision, staff development within a social care or health care setting.

Essential Behavioural and other Characteristics

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
Be aware of and be able to understand and observe Leeds City Council policies.
Carry out all duties having regard to an employee’s responsibility under Health and Safety.
Willingness to actively participate in training and development activities
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities.
Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding, equality & diversity.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.

Hold a current driving licence.
Knowledge of health and social care system flow and discharge pathways
Knowledge of a range of assessment approaches and techniques of intervention
Knowledge of LCC policies and procedures, including Health and Safety
Knowledge of dementia and the impact on a person’s health and wellbeing
Knowledge of disability issues and rehabilitative approaches
Experience of working effectively within multi-disciplinary teams
Experience of working in a support management role
Experience of community-based work with vulnerable people

Date Job description last reviewed:

NameJames WeatherallDesignationService Delivery ManagerJE Ref 2372

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