INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates.
Job title: Service Development Officer Quality
Contract: Temporary 12 months
Hours: 37 hours per week
Salary: C3 *GBP*31,067 - *GBP*32,654
Location: Civic Hall
Would you like to be part of something bigger and join us in our ambition to become the Best City, working together as a Team for Leeds. Do your values match ours and do you have something to offer?
Leeds City Council delivers over 500 different services to residents and is dedicated to bringing the benefits of a prosperous, vibrant and attractive city to the people of Leeds. This is a fantastic time to join us.
Benefits of working with us:
We pride ourselves on offering the best employee experience, with a genuine commitment to keeping our colleagues safe and well at work. You can expect great benefits whilst working for us including:
- a competitive pay progression structure including generous employer pension contributions.
- flexible career paths with tailored personal and professional development.
- support for you, your home and your family including personal, and financial support.
- hybrid working arrangements (subject to needs of the role) and a flexitime system.
For more information about our benefits please see the benefits section of our jobs page. www.leeds.gov.uk/jobs
Introduction to the role of the team
The Council Legal Service is looking to recruit a full time Service Development Officer to act as the service quality assurance co-ordinator and be responsible day to day performance monitoring quality initiatives within the Service and in particular with regard to maintaining the Lexcel accreditation.
Your role
You will assist in the development of the Service particularly in relation to resources prioritisation; benchmarking, efficiency and value for money; income generation and business continuity planning.
What you will bring to the role
You will have excellent communication skills and be a team player. You will be motivated, organised with good interpersonal skills and be able to prioritise your own workload and work collaboratively with Service Managers.
The successful candidatewill hold four GCSEs (Grade A-C) or equivalent including Maths and English or appropriate alternative qualifications, for example level 3 NVQ in Administration, and must have experience of using Microsoft Office programmes and can demonstrate they have experience of working in a legal or office environment.
For an informal discussion about this post, please contact Vicky Whybourne on 0113 3789778
Leeds City Council are committed to promoting and living our values of
being open, honest and trusted ~ treating people fairly ~ spending money wisely ~ working as a team for Leeds ~ working with communities
How to apply
Complete the online application form.
Read our guidancefor further advice on completing your application
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through theSkilled Worker visaroute before applying.To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least *GBP*38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.
Job Description
PURPOSE OF JOB
To act as the service quality assurance co-ordinator and be responsible day to day for embedding and performance monitoring quality initiatives within the service and in particular with regard to maintaining the Lexcel accreditation.
Contribute to the development of a performance management and service improvement culture, by supporting service managers in ensuring that performance management and service improvement arrangements are effectively embedded within the service.
RESPONSIBILITIES
- To act as the service quality assurance co-ordinator and support the Team Leader on quality accreditations, and in particular with maintaining the Lexcel accreditation, including:
1.1 To review, improve, update and maintain the service electronic Lexcel policies and procedures to ensure they meet the Law Society Lexcel standard.
1.2 To coordinate the annual external Lexcel assessment.
1.3 To monitor performance and improve compliance against the Lexcel standard through the preparation and analysis of high standard performance reports from the service Data And Time-recording System (DATS).
- To assist the Team Leader in implementing, improving, developing and maintaining systems, processes and procedures as required both in the section and service-wide.
- To assist the Team Leader with development and performance initiatives in respect of the service Data And Time-recording System (DATS).
- To assist the Team Leader with customer and client care initiatives and to be responsible for monitoring and presenting customer and client care reports for the management team.
- To coordinate and monitor the service health and safety recording and reporting.
- To develop and produce handbooks and guides for the service and the wider directorate as required.
- To be responsible for the monitoring and administration associated with the provision of work placements within the service.
- To contribute to service improvement initiatives and make suggestions for the improvement of processes and services.
- To have a can do attitude and actively contribute to initiatives within the team, service and within Resources & Housing Directorate generally.
- To carry out such other duties as may from time to time be required, which are commensurate with the purpose and grading of the post.
- To abide by the council Equal Opportunities Policy in the duties of the post and as an employee of the council.
- To live the council values in demonstrable ways.
- Willing to take personal responsibility under and abide by the council's Health & Safety Policy.
- To perform all duties of the post effectively and in accordance with the following:
- the council policies, codes of practice and values
- the council's constitution, including Contracts and Financial Procedure Rules
- Legal Servicesstandards, objectives, targets and timescales
- Quality procedures.
QUALIFICATIONS
Four GCSEs (Grade A-C) or equivalent including Maths and English or appropriate alternative qualifications, for example level 3 NVQ in Administration, and must have at least 2 yearsexperience of using Microsoft Office programmes and can demonstrate s/he has 12 months experience in the past 5 years of working in a legal or office environment.
ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.
SKILLS
- To prioritise and organise a demanding workload.
- To work with minimum supervision within a supportive environment.
- To work and communicate effectively as a member of a team.
- To relate effectively to people at different levels both in and outside the Council.
- To use word processing applications.
- Possess proficient IT skills in particular an ability to analyse numerical data and spreadsheets.
- To take accurate notes of meetings.
- To develop and implement systems and procedures.
- To use initiative and imagination in identifying options for service enhancements.
- To work within time constraints.
- To grasp and assimilate new information quickly.
- To draft clear and concise documents, reports, letters, guidance notes and procedures.
- To adopt a flexible approach to diverse assignments.
KNOWLEDGE
- Knowledge of office procedures and practice.
- Knowledge of Information Technology.
- Knowledge of the operation of Microsoft Office.
- Knowledge of the operation of Excel spreadsheets.
- Four GCSEs (Grade A-C) or equivalent including Maths and English or appropriate alternative qualifications, for example level 3 NVQ in Administration, and must have at least 2 yearsexperience of using Microsoft Office programmes and can demonstrate s/he has 12 months experience in the past 5 years of working in a legal or office environment.
EXPERIENCE
- Experience of managing a demanding workload and meeting targets whilst maintaining high attention to detail.
- Experience of working effectively as a member of a team.
- Experience of relating effectively with a wide range of people at different levels.
- Experience of word processing.
- Experience of using Information Technology.
- Experience of using Microsoft Office applications.
- Experience of using Excel spreadsheets.
- Experience of presenting a variety of information in a clear and concise way both written and verbally.
- Experience of working in a legal or office environment.
BEHAVIOURAL AND OTHER RELATED CHARACTERISTICS
- A commitment to the council's Equal Opportunities Policy in the duties of the post, and as an employee of the council.
- A commitment to take personal responsibility under and abide by the council Health and Safety Policy.
- A willingness to work with others as a member of a team.
- A commitment to initiate and manage change in a positive manner.
- A professional approach and presentation.
- A commitment to own personal development and training.
- An awareness of the sensitive and confidential nature of the work.
- A willingness to work occasionally beyond normal hours.
- Adopt an innovative approach to work.
- A commitment to provide and develop for clients high quality legal services.
DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.
KNOWLEDGE
- Knowledge of Quality standards and procedures.
- Knowledge of the operation of databases.
EXPERIENCE
- Experience of working with Lexcel or any other quality standard.
- Experience of the use databases.
