Service Delivery Manager - REQ001130

Job title: Service Delivery Manager

Salary: P06 (£49,764 - £52,805)

Hours: 37 Hrs

Contract: Full Time, Permanent

Location: Middleton

INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates.

As a Service Delivery Manager, you’ll thrive on providing effective leadership for the development and delivery of work aimed at reducing the prevalence and impact of anti-social behaviour in the city. You will work in partnership to develop and deliver major programmes, projects, and procedures, ensuring alignment with financial management protocols.

Leeds City Council is one of the largest employers in the region, with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About You

As a Service Delivery Manager, you will bring to the role:

The ability to develop and lead the delivery of appropriate local strategies to tackle anti-social behaviour across all sectors.
A commitment to actively reducing incidents of ASB and crime in Leeds.
Experience in dealing with cases of nuisance and harassment.
The ability to manage conflicting demands and priorities within a political context.
Experience in developing and delivering area-based initiatives within challenging neighbourhoods.
Personal presence and the ability to provide assured and positive representation of the service in various settings, including public and professional forums.

About the Role

As our next Service Delivery Manager, you will oversee the Triage and LASBT Management teams, leading and directing officers within these teams while maintaining a proactive multi-agency partnership approach. You will manage staff and resources effectively in line with operational procedures and assist in promoting the service through presentations and training to partner agencies and other organisations.

The role is integral to our Leeds Anti-Social Behaviour team, as you will have oversight of developing and reviewing local strategies while maintaining a proactive multi-agency partnership approach to handling ASB and Noise.

LASBT is part of the Safer Leeds partnership, which includes officers from Leeds City Council, West Yorkshire Police, Housing Leeds, Belle Isle Tenant Management Organisation, West Yorkshire Fire and Rescue Services, Youth Offending, and Victim Support. There are currently three operational teams covering the South and City Centre, East North East, and West North West areas of Leeds. The teams are supported by a performance and information team based at Merrion House. LASBT is designed to deal with behaviour that cannot be reasonably resolved through tenancy management or mediation.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
flexible and hybrid working arrangements subject to service requirements
a clear career pathway and continuing professional development opportunities
a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

To apply for this role, please complete the online application form, before completing your application please read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact Claire Smith, Head of Safer Neighbourhoods and Anti-Social Behaviour Services. Call 0113 3786428 or email claire.m.smith@leeds.gov.uk.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job Description

Job purpose

The primary purpose of this post is to provide effective leadership for the development and delivery of work to reduce the prevalence and impact of anti-social behaviour in the city.

This Includes:

Promoting and leading the development of locality and city-wide good practice initiatives
Management of the Triage
Management of LASBT Management
Promoting and influencing single agency and partnership work
Positively influencing the development of policy and practice
Key partner in ensuring Leeds is the leading city around its response to dealing with ASB

Key Requirements:

Manage a Triage and LASBT
Develop and deliver major programmes, projects and procedures ensuring in line with financial management protocol
Lead on Serious Case Reviews, Domestic Homicide Reviews, Community Triggers and Ombudsman enquiries
Develop and lead in the delivery of appropriate local strategies
Develop and implement the various data systems
Identify best practice locally and nationally
Monitor and oversee review/implementation of PSPOs/Alleygates

Responsibilities

To demonstrate strong and effective leadership and management in line with the Council’s values and standards
To actively promote community involvement, maximising the opportunities for positive co-ordinated publicity.
To lead on serious, complicated and Ombudsman case reviews
To lead and direct officers within the Triage and LASBT whilst maintaining a pro-active multi-agency partnership approach.
To manage staff and resources effectively in line with operational procedures
To lead on the development of investigation and intelligence procedures and ensure communication across the partnership.
To prepare reports, briefings and ASB analysis to a wide range of audiences (press officers, members, Safer Leeds Partnership, projects boards etc).
To have a full understanding of local Anti-Social Behaviour procedures and current legislation
To represent Safer Stronger Communities Team in a professional manner at a range of multi-agency meetings
To lead on the development and review of PSPOs and support the work around Alley gates
To be flexible across the LASBT, providing cover in the absence of colleagues & deputising for the Head of Safer Neighbourhoods and ASB as required.
To assist in the promotion of the service through the delivery of presentations and training to partner agencies, and other organisations. Including supporting Leedswatch with the response to noise nuisance
Preparing a training package regarding Noise and ASB Response
Ensuring compliance with the Data Protection Act and any other relevant legislation.
Keep abreast of policy developments, internal and external, which have corporate implications for the Council and Safer Leeds.
Review and develop operational procedures and systems ensuring that they are in line with national guidelines.
Contribute to service reviews and implement service development activities.
Lead and manage on IT systems and service improvement areas, to ensure that corporate priorities are delivered.
Develop and maintain productive working relationships that command respect, trust, and confidence with partner organisations.
Work as part of a team supporting colleagues to deliver partnership business support and administrative services.
Work with a range of stakeholders including, elected members, government office, home office representatives and partner representatives.
To ensure the development of staff in the Triage and LASBT including, staff appraisals, one to one supervision meetings and monitoring of individual and team performance.
To ensure that all safeguarding concerns are reported and escalated as necessary.
To carry out all duties of the post in accordance with the council’s equal opportunities policies and procedures.
To lead on the coordination and implementation of key work areas associated with the Safer Stronger Communities People Plan.
Manage business transformation projects, utilising tools and techniques to manage change to achieve the required business outcome
Promote new ways of working to maximise efficiencies across services and partnerships by leading on specific programmes of change as assigned, initiating, planning, executing, monitoring, controlling, and closure/ implementation of projects
Line management responsibility of LASBT Managers
Work with equivalent officer within Leedswatch to ensure seamless and collaborative approach between both services.
Any other duties as may be required which are commensurate with the responsibilities and grade of the post
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications

Knowledge of policy and best practice relating to anti-social behaviour
Knowledge of current legislation and issues relating to anti-social behaviour
Knowledge of wider community safety issues
Knowledge of Freedom of Information Act, Data Protection Act and Health and Safety legislation.
Knowledge of equal opportunities legislation and policies and what they aim to achieve.
An understanding of the need to work within financial regulations.
Professional qualification in a related subject
Knowledge of housing, local authority or police structures and the challenges facing local authorities and the police

Essential requirements Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.

Ability to communicate effectively face to face, over the phone and in writing
Ability to lead, manage and support a team of staff
Ability to manage conflicting demands and priorities within a political context
Ability to develop and lead in the delivery of appropriate local strategies to tackle anti-social behaviour, across all sectors.
Ability to analyse data and use it to review individual and service delivery within a performance framework
Have a flexible and creative approach to problem solving
Ability to develop and deliver area service objectives within fixed timescales.
Ability to write clear, coherent and comprehensive reports on service performance and on service development proposals.
Experience of working in a multi-agency environment
Experience of managing staff and resources
Experience of performance management
Experience of dealing with cases of nuisance and harassment.
Experience of reporting to senior managers, decision-makers, project groups and diverse community groups.
Experience of working to deadlines in a climate of conflicting priorities.
Experience of developing and delivering area-based initiatives within challenging neighbourhoods
Experience of undertaking a lead officer role in project working including the finances.
Experience in leading and developing successful motivated teams.
Awareness of, and ability to respect the sensitive and confidential nature of the work
Commitment to fulfil all the requirements of the job and provide a quality service.
Commitment to team working and providing support for colleagues.
Commitment and flexibility to ensure the operational and strategic needs of the Council are met
Be willing to undertake necessary training
Be motivated and inspiring to colleagues and the public and generate pride in the service
Have personal presence and the ability to provide an assured and positive representation of the service in various settings including public and professional forums
Have a victim and witness focussed approached to service delivery.
Be committed to actively reducing incidents of ASB in Leeds

Essential Behavioural & other Characteristics

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
Able to understand and observe Leeds City Council policies and procedures.
Carry out all duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
Willingness to actively participate in appraisal, training and development activities to ensure up, to date knowledge and skills.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

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