Senior Works Programmer - REQ004581

INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates.

Job title: Senior Works Programmer

Salary: PO1 £38,220 - £40,777

Hours: 37 hours per week

Contract: Permanent

Location: Leeds Building Services – LS14 1NZ

Leeds Building Services (LBS) is the in-house service provider for construction, repairs and maintenance works across the Council. The service currently delivers Responsive Repairs, Maintenance and Planned Works to Council Houses across various parts of the City and Council Assets across 800 sites including Schools, the Civic Estate, Offices, Sports and Leisure Centers and Children’s Homes across the Authority.

As a Senior Works Programmer, you’ll thrive on working collaboratively with colleagues, promoting equality and diversity within the service, contributing to the overall ethos, work and aims of the service.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As a Senior Works Programmer, you will bring to the role:

Ability to provide visible effective leadership, direction and coordination regarding resources, workloads, processes and projects.
To lead and develop a culture through the team that is focussed both on customers, quality and value for money.
An awareness of Asbestos related issues and responsibilities
Experience of leading and managing a team of staff
Experience of strategic programme management, delegating schemes and providing oversight to ensure delivery within defined budgets.

About the role

This is a great opportunity to move into a vibrant and forward-thinking environment supporting the delivery of a diverse range of construction services. This role will appeal to you if you have a genuine interest in the delivery of public services and a commitment to continuous improvement and delivery of a high-quality service

As our next Senior Works Programmer, you’ll manage a team of staff within LBS to be able to achieve high levels of efficiency, cost effectiveness and quality, ensuring maximum performance in accordance with the targets, standards and policies of the Council.

The role is integral to our team to help make Leeds a better place for all.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
flexible and hybrid working arrangements subject to service requirements
a clear career pathway and continuing professional development opportunities
a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Complete the online application form.

Read our guidancefor further advice on completing your application.

If you have any queries or would like an informal chat about the role, contact our internal recruitment team at LBS.Recruitment@Leeds.gov.uk

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job Purpose: To successfully lead on the scheduling of responsive repairs, ensuring the effective allocation of resources to deliver safe, high-quality services with a drive to achieve results right first time, customer satisfaction and maximise productivity. The Senior Works programmer will manage a team of staff with Leeds Building Service and may be required to work flexibly.

To achieve high levels of efficiency, cost effectiveness and quality, ensuring maximum performance in accordance with the targets, standards and policies of the Council. To ensure overall value for money is achieved.

Responsibilities

To assist the Senior Service Manager to meet contract KPI’s by being the day-to-day lead for the front-line scheduling of the service.
To undertake daily line management duties of staff within the team in accordance with all council policies and procedures, ensuring staff records are maintained using the appropriate documentation.
To effectively manage the performance of staff and quality of work produced and respond appropriately to performance issues, through a coaching style of management. Providing both high challenge and high support.
To provide a link and oversight of programming activities across LBS to ensure consistency in service and approach including leading on responses to other Leeds City Council Service Areas.
To produce and present reports to the management team on a regular basis in order to monitor operative and job performance with an emphasis on productivity and cost / income management.
To lead on the invoicing & application for payment process in line with service area processes and via relevant systems e.g. Connect, PSTeam, Civica, CAP, FMS etc.
To act as a lead on all system related issues, developments and configuration to facilitate and support efficient and effective use for teams ensuring close working with supplier and IDS colleagues.
To lead on and assist with the investigating and resolving of complaints regarding the service in accordance with the Councils Complaints Policy.
Ensure that customers receive additional support where required to ensure works can be carried out safely and in a timely manner.
Lead on the social value activity across LBS identifying potential opportunities and maximising outputs throughout the supply chain.
Work closely with operational teams and provide strategic input into operational decisions ensuring that the customers are represented and they are the key focus throughout.
To act as a Safeguarding Lead Officer to ensure appropriate safeguarding reporting procedures are adhered to.
Ensure that teams are trained and competent in the administration of Health and Safety legislation and information is considered when scheduling work e.g. UDC’s.
Ensure that work is delivered in line with Business Continuity and risk management procedures in place in Leeds Building Services.
To ensure all activities are delivered in accordance with all legal and regulatory requirements and in line with the Council’s policies and procedures.
To lead on and effectively liaise with customers, clients and external stakeholders to ensure all repair related issues are identified and any specific requirements are adhered to. Ensuring an efficient programming service is offered to improve customer satisfaction acting as a point of contact for the service when required.
To work flexibly across the Leeds Building Service to respond to Service priorities as needed. To be flexible and adaptable to change to assist by undertaking duties as required commensurate to grade.
To deliver appraisal, training and development activities as necessary to ensure up to date knowledge and skills.
Maintain a high level of personal effectiveness and uphold and promote the name and reputation of Leeds City Council and operate in accordance with the Leeds City Council code of Conduct.
To ensure effective positive and open relationships with staff and trade union representatives in the working environment supporting people to feel motivated and engaged in the values, vision and direction of the service.
To lead on workforce planning and support change management activities including organisational development as required, implementing a proactive approach to service and process improvement.
To improve own practice through observation, evaluation, discussion with colleagues and development programmes
Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications:

No specific qualifications are required for this role.

Essential requirements: It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

Excellent communication skills are required for this role to enable the post holder to effectively engage with a diverse customer group.
Ability to provide visible effective leadership, direction and coordination regarding resources, workloads, processes and projects.
Able to identify and implement culture change programmes, improve service quality and support a culture that drives up standards and performance.
Ability to identify and challenge unconscious bias within the service to ensure a positive and equal outcome for all customers.
Ability to influence discussions and promote the service internally and externally.
Sound commercial understanding with the ability to assess profitability and identify areas for improvement / efficiency.
Ability to make a contribution to the strategic direction of the directorate, division and service / functions.
To lead and develop a culture through the team that is focussed both on customers, quality and value for money.
Demonstrate excellent leadership skills by developing, maintaining and promoting strong and effective working relationships with stakeholders.
Ability to analyse, interpret and complete complex reports in a diligent and accurate manner and present these to a wide variety of forums.
Ability to use IT applications and management information systems such as Connect.
Ability to manage priorities whilst delivering on a range of projects and adapting to changing circumstances and priorities.
Able to monitor performance effectively
Able to develop and maintain productive working relationships that command respect, trust and confidence with ability to resolve potential conflict and to gain cooperation and trust
Ability to communicate effectively with colleagues, customers, staff, contractors and Elected Members face to face, over the phone and in writin
Extensive understanding of construction health and safety legislation (CDM)
Knowledge of change management principals with the ability to instigate and influence change.
Extensive knowledge of staff management principles
In depth knowledge of social value and how this can be translated within an operational service.
Good understanding of council procurement routes / processes
Good understanding of the diverse communities in which we operate.
A detailed understanding of HR policies including improving attendance and disciplinary and their application
A detailed knowledge of key strategic plans including the Vision for Leeds and City Priority Plans
Experience of leading and managing a team of staff
Experience of coaching or training staff
Experience of programming/scheduling resources in an operational environment.
Experience of strategic programme management, delegating schemes and providing oversight to ensure delivery within defined budgets.
Experience of successfully presenting complex information to a range of audiences
Experience of Negotiating on issues within a political environment.
Considerable experience of problem solving involving complex issues.
Of carrying out training or briefing sessions to staff/colleagues and partners

Essential Behavioural & Other Characteristics

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of
Health & Wellbeing, Inclusive Growth and Zero Carbon.
Able to understand and observe Leeds City Council equality and diversity policies.
Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
Willingness to actively participate in training and development activities.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities.
Be aware of and comply with Leeds City Council policies and procedures.
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
The Council has adopted a flexibility protocol, and the role will be expected to work within these parameters.

Desirable Requirements: It is desirable that the Candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between acceptable candidates.

Up to date knowledge of social housing and issues affecting the sector.
An understanding of landlord legislation with particular emphasis on repair and maintenance obligations, including but not limited to Disrepair and Right to Repair legislation.

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