Senior Compliance Manager - REQ005682

Job title: Senior Compliance Manager – Asset Management (Housing)

Salary: PO6 £51,356 - £54,495

Hours: 37 / week

Contract: Permanent

Location: Main office - Print Unit, 7 Limewood Approach, Seacroft, Leeds LS14 1NG. However, you may be required to work from any office p within the city. Hybrid working will be offered.

As Senior Compliance Manager, you will have the responsibility for ensuring the delivery of a large-scale programme of landlord’s compliance activity. You’ll thrive on providing proactive leadership to staff teams, to ensure that value for money is achieved through effective contract and performance management, and for ensuring that council homes are repaired and maintained to high standards. You will have a key role in ensuring that regulatory requirements are met, supporting Housing Leeds’s ambition to be the best local authority housing provider in the UK.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As Senior Compliance Manager, you will bring to the role:

A detailed knowledge of a landlord’s repair and maintenance responsibilities, including legal and regulatory requirements,
Detailed knowledge and experience of contract management and partnership working,
Excellent communication skills and an ability to work effectively with others and form positive relationships,
Experience of managing budgets,
Experience of leading and managing a multi-disciplinary team,
A drive to deliver customer centric services and to involve tenants in designing and monitoring the service.

About the role

You will be responsible for managing the delivery of our Mechanical & Electrical programmes to our 52,000 homes.

The role brings a fantastic opportunity to showcase your skills and work with the residents of Leeds and alongside multi-disciplined teams within the Housing Leeds service, and wider council landlord functions. As the sector transforms in response to significant regulatory changes, your ideas, leadership, and joint working will pave the way for quality housing in the city for many years to come.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays.
membership of the West Yorkshire Pension Fund with generous employer contributions.
flexible and hybrid working arrangements subject to service requirements.
a clear career pathway and continuing professional development opportunities.
a range of staff benefits to help you boost your wellbeing and make your money go further.

How to apply

Apply for this job online by completing the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact David Gold on 07456 473981 or Rob Goor by phone on 0113 3781092 or by email David.gold2@leeds.gov.uk , robert.goor@leeds.gov.uk

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people. 

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job purpose

To successfully lead and manage the development and implementation of planned compliance programmes in-order to meet legal and regulatory requirements as well as Council policies and requirements. To achieve high levels of efficiency, cost effectiveness and quality, ensuring maximum performance in accordance with the targets, standards and policies of the Council. To ensure overall value for money is achieved through the effective management of internal and external service providers.

Responsibilities

To plan, develop and implement the councils planned compliance programmes and relevant strategy in relation to mechanical and electrical servicing, testing and maintenance in rented council homes so as to meet agreed organisational performance targets and plans within agreed budgets and timescales.
To ensure all activities are delivered in compliance all legal and regulatory requirements and with the councils policies and requirements including financial regulations and contract procedure rules, quality management, health and safety, equality and diversity, legal stipulations, environmental policies and general duty of care.
To contribute to the evaluation and development of policy, operational strategy and performance in co-optation with directors and service managers.
To ensure the delivery of prompt, efficient services to all customers and stakeholders with a focus on delivering services ‘Right First Time’.
To ensure appropriate and accurate records are maintained for all activity in-line with the Councils data handling procedures.
To drive customer excellence and develop services which engage with customers and are developed through customer feedback and customer lead service improvements.
To monitor measure and report on operational issues within agreed formats and timescales and to a wide range of audiences.
To formulate budgets under delegation, monitor expenditure to ensure that services are delivered within available budgets and where necessary develop, recommend and/or implement corrective action including preparing reports and statistics for senior management within the Council’s Financial Regulations and procedures.
To liaise with other service managers and directorate’s within the Council in-order to ensure the efficient and integrated delivery of the Councils Repairs and Maintenance policy and relevant strategies across the full range of housing services by ensuring they are fully informed of operational objectives, purposes and achievements.
To maintain an up to date, expert awareness and knowledge of a full and comprehensive range of repairs and maintenance theories and methods and provide suitable interpretation and technical advice to directors, managers and staff within the organisation as well as all other stakeholders.
To participate in procurement activity and ensure that appropriate arrangements are in place to enable the effective management and monitoring of internal and external service providers including sufficient and adequately trained staff in-order to effectively manage contracts.
To facilitate joined up working with suppliers and partner’s in-order to continually improve performance and efficiency and drive added value from contracts and supply agreements.
To ensure the appropriate evaluation, monitoring and reporting of risks.
To deputise for the Deputy Head of Asset Management as and when required.
To lead, manage and motivate staff and team members, recruit staff, train and develop staff, in-accordance with Council policies and employment laws, and ensure that relevant procedures are understood and followed.
Supporting the staff at work charter (leeds.gov.uk) refer to duty to support LCC “Support staff at work charter”
To work with all staff within the Housing Asset Management team to continually improve services in-order to achieve excellence.
To ensure that the team work professionally, competently, and in a forward thinking and customer focused way whilst embracing collaborative partnership working in order to achieve excellence.
To work collaboratively with other Housing Leeds teams to achieve efficiencies and best value where practical and possible.
A commitment to initiate and drive cultural change to deliver focussed and continuously improving services.
This is not an exhaustive list and the post holder may be required to undertake other reasonable duties deemed to be within the scope of this role.
Occasionally, this post may require work to be undertaken at short notice outside normal working hours in order to meet the demands of the service.
This post requires a current UK driver’s licence.
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications

Minimum building/construction related qualification to HNC / HND level or equivalent experience,
A management qualification or equivalent experience,

Essential requirements

It is essential that the candidate should be able to demonstrate the following criteria. Candidates will only be shortlisted if they can demonstrate that they meet all the essential requirements.

Knowledge

A detailed knowledge of a landlords responsibilities and legal duties to carry out planned servicing, testing and maintenance of mechanical equipment,
Detailed knowledge of contract management and how it relates to the service area,
Extensive knowledge of building services maintenance and in particular of property compliance programme requirements in relation to landlords responsibilities,
A thorough knowledge of Health and Safety legislation, and practice (including Asbestos)and the Construction (Design & Management) Regulations 2007.
A sound understanding of social housing and government policy including current issues affecting the sector.
A good commercial knowledge and an understanding of modern methods of procurement and procurement legislation including OJEU procedures as well as effective contract management procedures

Specific Skills and Competencies

To be able to establish and maintain professional business relationships with contractors and suppliers
To be able to drive a culture through the team that is focussed both on customers and quality
Ability to manage staff to ensure work is diligently carried out and that deadlines are met
Ability to communicate with managers confidently, persuasively and authoritatively.
Ability to analyse and interpret varied and complex information or situations and produce solutions or strategies to difficult problems.
The ability to communicate orally or in writing complex and contentious information and issues with a wide range of audiences.
Ability to work using sympathy, discretion and initiative and deal with problems confidently.
Ability to work flexibly and demonstrate a commitment to developing a consistent approach across the division.
Challenges negative behaviour and systems in a proactive manor in order to bring about corrective action.
Promotes high standards at all times and ensures fairness and equality within the workplace
Ability to engage managers and contractors in making change happen using change management skills and tools.
An ability to develop relationships that command respect, trust and confidence.
Ability to manage competing priorities whilst delivering on a range of projects and adapting to changing circumstances and priorities.
Ability to effectively construct manage and control budgets and use and apply statistical techniques to interpret and manage contract control
Project management skills and the ability to manage a number of projects simultaneously
Excellent research skills and the ability to offer pragmatic solutions.
To be able to effectively chair meetings
Excellent literacy, numeracy and analytical skills
The ability to use Microsoft based applications (Word, Excel and PowerPoint) to an intermediate level.

Experience

Of high level and complex Mechanical and Electrical repairs diagnosis
Of high level contract management
Experience of managing large, multi-million pound budgets / construction projects
Experience of working with and negotiating with trade unions
Relevant experience of working at a senior level within a related asset management post
Proven track record of leading and managing a multi-disciplinary team.
Budget preparation and management in accordance with Financial Regulations
Report writing and presentation to Director level
Of operating within a performance management framework
Experience of delivering prescribed outcomes to given timescales and budgets.
Experience of managing organisational change
Experience of building and maintaining effective working relationships with senior managers and other key stakeholders across a range of service areas
Experience of managing competing priorities whilst delivering on a range of projects and adapting to changing circumstances and priorities
Of developing asset management related policy and procedure.

Essential behavioural and other characteristics

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
Be aware of and be able to understand and observe Leeds City Council policies.
Carry out all duties having regard to an employee’s responsibility under Health and Safety.
Willingness to actively participate in training and development activities
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities.
Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding, equality & diversity.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable requirements

It is desirable that the candidate should be able to demonstrate the following criteria. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.

Degree Level qualification in Building Services maintenance or equivalent experience.
A relevant project management qualification
Evidence of continual professional development
Membership of a professional body i.e. RICS building surveying.
Qualified gas engineer
Qualified electrical engineer
To manage procurement exercises to achieve excellent results
Of working with an Internal Service Provider
Experience of procurement of both large and small contracts within the public sector
Experience of working within a political environment
Effective working within a partnership environment.
Leading complex negotiations to a satisfactory outcome

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