Refuge Out of Hours Worker – Female *

It’s all about making a difference. 

Part-time with various hours available. 

Please note that this is a temporary position currently funded until March 2026. We are optimistic about the potential for an extension, subject to future funding, and remain fully supportive of maintaining this role beyond the current term.

Imagine being able to go home after work knowing everything you have done and will be doing is having a positive impact on someone. 

Leeds Women’s Aid (LWA) is the largest women’s charitable organisation in Leeds and provides services for victims of domestic violence and abuse, honour-based violence, forced marriage, trafficking, stalking and harassment and is the lead agency for two consortia, Leeds Domestic Violence Service and Women’s Lives Leeds.

We are looking for an empowering and supportive Refuge Out of Hours worker to join our team. The Out-of-hours Team are the first point of contact for, and access to LDVS for any person experiencing domestic violence and abuse. We work with victim-survivors providing a 24-hour helpline service and specialist guidance to our residents residing at our refuge accommodation.

You will need:

• A good understanding of the impact of domestic violence and abuse on victim survivors, children and their families.
• Experience of telephone based and/or customer service advice or support work.
• The ability to work under pressure in stressful or difficult situations.
• Great listening skills.
• Able to work within an operational multi agency environment.

The closing date is 9.00 am on Monday 30th June 2025; interviews will be held on Wednesday 9th July and Thursday 10th July 2025.

LWA is fully committed to the principles of equality of opportunity and applications are welcome from all sections of the community. LWA is a diverse and inclusive organisation, however we would particularly welcome applications from women from Black, Asian or Minoritized Ethnic communities, who are currently underrepresented at senior levels. 

LWA is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff to share this commitment.  An enhanced DBS disclosure will be required before taking up this position. 

* Posts are open to women only (Exempt under the Equality Act 2010 Schedule 9, Part 1)

For further information and to apply please download a pack from our website: https://leedswomensaid.co.uk/jobs/

Completed applications should be sent to:  recruitment@leedswomensaid.org.uk

For an informal chat please contact SonamS@ldvs.uk to arrange. 

We’re Open to Job Sharing! At LWA, we value flexibility and work-life balance. We welcome applications from candidates interested in job-sharing opportunities. 

The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation. To apply please follow their application instructions.