Passenger Assistant Team Leader - REQ002793

INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates.

Job title: Passenger Assistant Team Leader

Salary: £25,185 pro rata 40 weeks Term Time only

Hours: 37

Contract: Permanent

Location: Westland Road, LS11 5SB

As a Passenger Assistant Team Leader, you will support a cohort of passenger assistants to provide a safe and supportive transport experience to vulnerable clients, older people, children who are in care, children and young people with daring degrees of learning, emotional and physical disabilities

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As a Passenger Assistant Team Leader, you will bring to the role:

Good communication skills and the ability to work as part of a team.
Flexibility to the changing needs of the service.
Professional and approachable with a caring attitude
Hold a full current driving licence
A good understanding of Health and safety
Awareness of council policy and procedures in respect of safeguarding and GDPR

About the role

You will work as part of a team of 3 Passenger Assistant Team Leaders, who support colleagues in the day-to-day provision of the passenger transport service across the Leeds authority to approx. 4700 customers daily.

You will assist in the delivery of a high-quality professional service working closely with a designated resource co-ordinator, colleagues and private hire contractors. It is desirable that you have experience of staff management and possess the key skills to support motivate and coach a cohort of passenger assistants.

The role is integral to our team of field-based passenger assistants, and you will have a pragmatic approach to problem solving and working under your own initiative.

You must possess excellent communication skills, be professional, caring, customer focused and confident and skilled in developing relationships. The need to be flexible but sensitive when dealing with a range of complex issues and customers at all levels is critical. A willingness to learn and develop whilst embracing the use of Microsoft Office/Teams and the Genesy’s telephony system is essential. You will be provided with a works laptop and mobile phone.

It is essential that you abide by and promote the Council’s Health and Safety Policy to staff under your control. You must also be aware of and comply with Leeds City Council policies and procedures e.g., Child protection (Safeguarding), confidentiality and data protection (GDPR) reporting all concerns to an appropriate person.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
flexible and hybrid working arrangements subject to service requirements
a clear career pathway and continuing professional development opportunities
a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidancefor further advice on completing your application.

If you have any queries or would like an informal chat about the role please contact Karen Stroud Resources Scheduler or Wendy Crowther service manager Tel- 0113 3760100 or email Karen.stroud@leeds.gov.ukor Wendy.crowther@leeds.gov.uk

A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.

Leeds City Council Job Description

Special conditions this post is subject to a higher level check with the Disclosure & Barring Service. Please note that a criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence.

Job Purpose:

Under the direction of the Resource Co-Ordinator to support in the monitoring of the Passenger Assistants covering a patch of the city responsible for the provision of an effective and efficient passenger transport service.
To work with the Resources Scheduler and own team in order to embed councils value.
To ensure Passenger Assistants understand and deliver the service within agreed performance standards, and work alongside colleagues within the service to improve over all service standards and performance.
To promote cross service working with other services in the council.
To respond to complaints and other enquires from passengers or clients in a professional and courteous manner.

Responsibilities:

To support the resources Co-Ordinator in the day to day monitoring of Passenger Assistants in a specific patch of the city.
To ensure passenger assistants are pro-active in order to ensure an efficient service is provided.
To ensure the delivery of a professional, efficient and effective Passenger transport service that responds to the needs to passengers, customers and clients across a wide range of service functions.
To support the Resource Co-Ordination in the delivery of an effective communication strategy for the service, ensuring all stake holders are provided with the relevant information at the right time.
To support the Resources Co-Ordinator in ensuing all legislation and all council policies and procedures are full implemented.
To be responsible for taking remedial action to minimise risk and adverse performance.
To maintain a high level of confidentiality at all times and to ensure all staff adhere to and understand to data governance.
To support the service in the promotion and delivery of positive solutions to achieve equal opportunities in aspects of service delivery, focusing on equality of outcome.
To work as part of a team and to share best practice with colleagues.
To ensure all staff and self-carry out duties in accordance with Council Values and Manager habits.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills.
Improve own practice through observation, evaluation, discussion with colleagues and appropriate CPD programmes.
Work collaboratively with colleagues, knowing when to seek help and advice.
Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equality & diversity policies of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.

Personal Specification

Method of assessment will be through one or more of the following application form, test, interview, and certificate.

Essential requirements

It is essential that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.

Skills required

Able to work flexibly across different work locations and areas as appropriate.
Ability to work with a wide range of partners including adult social care, children’s services and other council services.
Ability to supervise the development and performance of passenger assistants in a consistent and effective manner.
Ability to effectively contribute to internal and external meetings.
Ability to ensure service quality in a multi-disciplined environment and to deliver a culture that continuously seeks to improve standards and performance.
Ability to produce written and document for a wide range of audience.
Ability to assess risk, and put in place plans / actions to mitigate risks.

Knowledge required

An understanding of the demands of a transport service
To maintain complete confidentiality and to ensure all staff understand and comply with Data Protection Act.
Ability to work with a range of services, who may have competing priorities and to determine the best way forward for the service.

Experience required

Experience of ensuring quality and service improvements in a passenger transport environment, and to supervise a culture that improves standards and performance.
Experience of working towards resolving conflict.
Experience of developing the performance of a team in a consistent and effective manner.
Experience of delivering training

Behavioural and other Characteristics required

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
Able to understand and observe Leeds City Council equality and diversity policies.
Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
Willingness to actively participate in training and development activities.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities.
Be aware of and comply with Leeds City Council policies and procedures.
Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding, equality & diversity.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable requirements

It is desirable that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the desirable requirements however these may be used to distinguish between acceptable candidates.

Skills required

The ability to drive and have access to own vehicle.

Knowledge required

NVQ level 2 or equivalent.

#INT #LI-DNI

Apply for this job