Job title: Outcomes Coordinator

Salary: £26,421 – £28,770

Hours: 37 full time 

Contract: Fixed Term - September 2026

Location: Technorth

An exciting opportunity has arisen to recruit a highly skilled, flexible, and innovative person to work alongside the MST-CAN, Futures and Rethink teams in role of Outcomes Coordinator to support collection, organisation and analysis of data from a wide variety of sources.  

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As an Outcomes Coordinator, you will bring to the role: 

• The post holder will support these services to operationalise and provide effective outcome focussed activity with children and families and with other professionals.
• You will be able to establish systems to support the service to be able to monitor performance and outcomes, and you will be able to analyse, interpret and present findings.
• You will be able to apply organisation, numerical, literacy and analytical skills using a range of IT software including Word, Excel, Outlook and PowerPoint; working effectively on your own initiative.
• You will be motivated to support change that improves service quality and support a culture that drives up standards and performance. You will also be able to work cooperatively as a team to provide a flexible and responsive service and undertake general clerical duties as required.  

About the role

As our Outcomes Coordinator you’ll play an essential, and important, role in supporting research, alongside further ongoing innovative projects and workstreams. This position will afford the candidate to work closely, with their direct teams, families, external stakeholders, and researchers.

The role is integral to the work undertaken within a suite of services including the MST-CAN, Futures and Rethink teams:

• Multi Systemic Therapy Child Abuse and Neglect (MST-CAN) - is aimed at helping families with severe and complex difficulties whose children are in receipt of child protection services, or are at risk of being taken into care due to neglect and/ or physical abuse
• Rethink – a practice development team who support development and implementation of the Leeds Practice Model across services for children and families through both universal and project-specific activities.
• Futures (including Hold My Hand) – a specialist service aimed at supporting the needs of parents who have experienced the removal of a baby though legal proceedings, prioritising young people under the age of 25 and those who have experience of being in care. The Hold My Hand project extends this work to pre-birth.

What we offer you

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements

• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

If you have any queries or would like an informal chat about the role please contact Emmal Lemdani, MST Supervisor, 0113 3785200 or emmal.lemdani@leeds.gov.uk

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK  - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job Description

Job purpose Support data collection and analysis within MST-CAN, Futures and Rethink to operationalise, and enable the delivery of effective outcome focussed child and family plans.

Responsibilities

• Work alongside teams to assist in the effective and efficient delivery of the defined models, ensuring good quality customer care standards are provided.

• Arrange co-ordinate, and facilitate meetings, for example steering groups, formulation forums, and workshops, including scheduling, agenda planning and preparation as directed by the teams.

• Help promote and embed a culture of performance management, quality assurance and continuous improvement across the service.

• Assist with the capture, recording, classification, monitoring and reporting of outcome data always being aware of safeguarding and emerging risk issues throughout.

• Provide statistical information, which enables production and presentation of briefings and reports, including for board members as required.

• Deal effectively with internal and external enquiries.

• Undertake general clerical and/or word processing duties, including photocopying and distribution of materials to aid effective measurement of outcomes within the teams.

• Establish and maintain effective budgetary records, expenditure details and information relating to purchases and orders relevant to the teams.

• Provide and participate in training and development activities.

• Maintain a high level of confidentiality adhering to all child protection and safeguarding policies.

• Maintain effective relationships with staff at all levels within Childrens Services, other Council Directorates, Elected Members, external agencies and the general public.

• The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications demonstrating ability in numeracy and literacy or equivalent knowledge are essential. 

Essential requirements It is essential that the candidate should be able to demonstrate the following criteria. Candidates will only be shortlisted if they can demonstrate that they meet all the essential requirements.

• Able to travel around the city safely, efficiently and independently in line with the duties of the role

• Able to conduct structured interviews and assessments with young people and families.

• Able to positively influence and negotiate with others.

• Able to communicate key issues effectively and appropriately, using a variety of formats to a variety of audiences.
• Literature search skills and an understanding and proficient use of quantitative and qualitative methodologies to enable the accurate analysis of any research data.

• Able to analyse, interpret and present research data as part of programme/project support.

• Able to cooperate and work as a team to provide a flexible and responsive service.

• Able to utilise appropriate support and resources and recognise the need to do this.

• Highly developed word processing skills.

• Able to support change programmes that improve service quality/delivery and support a culture that drives up standards and performance

• Excellent organisational, numerical, literacy and analytical skills.
• Knowledge of research methods and statistics

• Knowledge of Safeguarding & Child Protection policy and procedure.

• Understanding of public sector and local government issues.

• Experience of using a range of IT software, including Word, Excel, Outlook, PowerPoint, statistical/data analysis software
• Experience of preparing and presenting information concisely and clearly.

• Experience of drafting and proof reading correspondence using a high standard of written English.

• Experience of exercising judgement in dealing with visitors and telephone enquiries.

• Experience of qualitative and quantitative analysis

• Experience setting up and managing central filing/ tracking, financial and other administrative systems.

• Experience working effectively on own initiative and with minimum supervision.

• Experience solving problems in a constructive manner.

• Experience setting and working within quality standards.

• Experience prioritising and organising work whilst maintaining flexibility to deal with conflicting demands, an unpredictable workload and strict deadlines.

• Experience dealing sensitively with confidential information, ensuring information is current, accurate, accessible and secure.

• Experience positively supporting a wide range of meetings and workshops including minute taking.

• Demonstrate experience and ability to use a sensitive, empathic approach towards research subjects and manage any anxiety and /or distress.

Essential Behavioural & other Characteristics

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
• Aware of and able to understand and observe Leeds City Council policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety.
• Willingness to actively participate in training and development activities
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters. 

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