Lifts Team Leader - REQ000353

Job Title: Lifts Team Leader

Salary: £35,745.00 - £38,223.00

Hours: 37 hours per week

Contract: Permanent

Location: Leeds Building Services – LS14 1NZ

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

Leeds Building Services (LBS) is the in-house service provider for construction, repairs and maintenance works across the Council. The service currently delivers Responsive Repairs, Maintenance and Planned Works to Council Houses across various parts of the City and Council Assets across 800 sites including Schools, the Civic Estate, Offices, Sports and Leisure Centres and Children’s Homes across the Authority.

As a Team Leader you will:

Provide effective management, direction and coordination regarding resources, workloads, processes, and projects.
Have excellent communication skills both verbal and written.
Have the ability to manage competing priorities whilst delivering on a range of service objectives and whilst adapting to changing circumstances.
A relevant trade qualification or demonstrable experience.
Assist the Team Manager and Works Programmers in organising and planning workloads.

About the Role:

This is a great opportunity to move into a vibrant and forward-thinking environment supporting the delivery of a diverse range of construction services. This role will appeal to you if you have a genuine interest in the delivery of public services and a commitment to continuous improvement and delivery of a high-quality service. Examples of the type of work involved:

To ensure all relevant Health & Safety procedures are being followed and monitored on site and recorded/reported as required in line with CDM 2015.
Team Leader will support the Team Manager in maintaining the day-to-day operations of the service.
To be responsible for undertaking daily supervisory and line management duties for a team of trade operatives.
To undertake site visits and surveys.
To provide support and guidance to team members.

The Lifts Team Leader is responsible for undertaking daily supervisory duties and line management of a team of Lift Engineers as well as working with the Team Manager and Works Programmers to ensure workloads are organised and resources are being effectively deployed. Due to this, the successful candidate will have previous experience of working within a lifts and workshop environment, undertaking service, repair, and installation work.

The lifts team is a fast paced and exciting work environment, working with a range of colleagues, clients, and contractors, therefore we’re looking for a Team Leader who can demonstrate effective organisational skills as well as demonstrating flexibility and adaptability.

In addition, ideally you will have a proven track record of working as part of a dedicated team and be effective in managing competing priorities and workloads, responding quickly and appropriately to changing needs and be able to demonstrate excellent organisation and influencing skills. Our teams are proactive, highly skilled, self-motivated, and actively seek opportunities to deliver.

What we offer you:

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
flexible and hybrid working arrangements subject to service requirements.
a clear career pathway and continuing professional development opportunities.
a range of staff benefits to help you boost your wellbeing and make your money go further.

For more information about our benefits please see the benefits section of our jobs page.

How to apply

Apply for this job online. Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job Description

Job Purpose: To support the Team Manager in managing staff to deliver a safe, efficient, cost effective and customer focussed responsive repairs and void service. The Team Leader will support the Team Manager in maintaining the day-to-day operation of the service.

Responsibilities

Assist the Team Manager to deliver business improvement plans, focussing on a range of activities which will deliver Value for Money services to customers and contribute to the delivery of Council priorities.
To undertake daily line management duties of staff within the team in accordance with all council policies and procedures ensuring that staff records are maintained using the appropriate documentation and associated guidance.
To be responsible for undertaking daily supervisory duties including provision of appropriate tools, resources, and equipment.
Work remotely and autonomously on construction sites across the city.
To ensure all relevant Health & Safety procedures are being followed and monitored on site and recorded/reported as required in line with CDM 2015.
Responsible for cost control within the team ensuring costs and value of works are recorded accurately and promptly and that commercial performance of the team is to the required levels.
Provide advice and maintain an up-to-date expert awareness and knowledge of installation methods, current legislation and new innovations on both refurbishment and new build projects.
Responsible for ensuring that costs are recorded accurately and that works undertaken are processed though the appropriate systems and invoiced promptly.
Ensure work is to the required standard to meet requirements and assist with audits undertaken by relevant approved bodies.
To assist the Team Manager and Works Programmers in organising and planning workloads to ensure that available resources are being deployed in the most effective way. Achieving maximum quality and productivity to deliver the service plan priorities.
To ensure contract management plans are adhered to and assist with the service and contractor review meetings.
To undertake site visits and surveys to determine requirements and provide feedback as appropriate.
To provide support and guidance to team members with day-to-day issues in line with LCC policies and procedures.
To train, coach and mentor staff including Apprentices to ensure they have appropriate development plans in place where necessary, in order that they achieve their full potential.
To carry out and oversee quality staff appraisals, team talks and 1-2-1s within the team ensuring that these are effectively documented. To ensure that staff feel motivated and engaged in the values, vision, and direction of the service, and to promote the values of the Council through appropriate behaviour and professionalism.
To ensure effective positive and open relationships with staff and trade union representatives in the working environment.
To ensure that all operatives and sub-contractors are working to achieve the departmental key performance indicators, working in line with agreed Service Level Agreements, whilst striving to complete works on a right first-time basis.
To assist with investigating and resolving complaints regarding the service.
Assist in the development and review of appropriate risk assessments, ensuring that safe systems of work are implemented as necessary.
To investigate and report on incidents and accidents to identify the cause and take corrective action to prevent further injury, adverse effects or ill health occurring.
Maintain a high level of personal effectiveness and uphold and promote the name and reputation of Leeds City Council and operate in accordance with the Leeds City Council code of Conduct and Staff Guide.
Ensure that work is delivered in line with Business Continuity and risk management procedures in place in Leeds Building Services.
To contribute to strategy and workforce planning as required by the service.
To ensure all activities are delivered in accordance with all legal and regulatory requirements and in line with the Council’s policies and procedures.
To work flexibly across the Leeds Building Service to respond to Service priorities as needed.
To support change management activities including organisational development as required.
Continually drive a value for money, customer focussed service.
Safeguarding all forms of certification and reporting any loss, theft, or misuse in line with LCC information governance standards.
Flexible and adaptable to change to assist other services as required commensurate to grade
To participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills.
To improve own practice through observation, evaluation, discussion with colleagues and development
programmes.
To work collaboratively with colleagues, knowing when to seek help and advice.
Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person.
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner,
upholding and promoting the values, standards, and equal opportunities of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.

The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications:

City and Guilds 1 & 2 or NVQ 3 equivalent in lift engineering
A full driving license is essential for this role.
A H&S qualification would be advantageous for the role however as a minimum SSSTS/SMSTS will be required. The post holder will have this qualification or be willing to work towards.

Essential requirements: It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

Skills Required

Ability to provide effective management, direction and coordination regarding resources, workloads, processes, and projects.
Ability to manage and monitor performance effectively and provide clear objectives.
Excellent communication skills, both verbal and written.
Ability to resolve potential conflict and to gain cooperation and trust.
Ability to supervise, direct and motivate staff.
Ability to develop productive working relationships that command respect, trust, and confidence.
Strong customer care focus and ability to communicate effectively with customers, staff, contractors and
Elected Members face to face, over the phone and in writing.
Ability to manage competing priorities whilst delivering on a range of service objectives and whilst adapting to changing circumstances.
Ability to use IT applications (Word & Excel) and management information systems.
Ability to produce work of a high standard with an attention to detail, whilst meeting often tight deadlines.
Ability to use own initiative to develop solutions to complex issues and problems to ensure effective delivery of the service.
Ability to understand various charging methods including schedule of rates to ensure commercial performance is achieved.
Able to work flexibly across different work locations and areas as appropriate.

Knowledge Required

A relevant trade qualification or demonstrable experience.
An excellent understating of relevant specialist legislation relating to the service area e.g., LOLER, PUWER.
A good understanding of building regulations and their practical application.
An understanding of the role of Elected Members within the Council and the community
An understanding of the diverse needs of communities and neighbourhoods
An understanding of and commitment to equality and diversity in terms of both employment and service delivery
An understanding of landlord legislation with particular emphasis on repair and maintenance obligations
An understanding of responsibilities in terms of Health and Safety (CDM 2015)
An awareness of Asbestos related issues and responsibilities
An understanding of employment policies including managing attendance and disciplinary procedures
An understanding of the Council values and a commitment to embed them into ways of working.
Ensure legislative knowledge and practice is kept up to date in line with regulatory changes and appropriate training is undertaken where required.

Experience Required

Experience of working within a lift and workshop environment undertaking service, repair and installation work.
Experience of reporting to and working effectively with a range of colleagues and partners
Experience of problem solving, individually and in a group setting
Experience of carrying out training or briefing sessions to staff/colleagues and partners
Experience of responding to compliments and complaints
Experience of managing and developing staff to achieve objectives and outcomes.
Experience of successfully presenting complex information to a range of audiences
Experience of producing information for tender documents including design, specification, pricing, and Performance

Essential Behavioural & Other Characteristics

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of.
Health & Wellbeing, Inclusive Growth and Zero Carbon.
Able to understand and observe Leeds City Council equality and diversity policies.
Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
Willingness to actively participate in training and development activities.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities.
Be aware of and comply with Leeds City Council policies and procedures.
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable Requirements: It is desirable that the Candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between acceptable candidates.

Knowledge Required

Relevant Health & Safety Qualification e.g., IOSH, NEBOSH.
18th Edition

Experience Required

Experience of supervising operational staff

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