Job title: Insite Development Officer

Salary: C3 £31,067 - £32,654

Hours: 37

Contract: Permanent

Location: Leeds/Hybrid

INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates.

As a Insite Development Officer, you’ll support InSite’s product owner in the day-to-day management of InSite as well as new technical developments to ensure that we continue to support staff in the delivery of the council’s key objectives.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions - Best City Ambition.

About you

As a Insite Development Officer you will bring to the role:

• Experience managing or developing content for an intranet or internal digital platform
• Strong digital skills, including CMS experience
• Excellent communication and stakeholder engagement abilities
• Understanding of user experience (UX), accessibility, and content design principles
• Creative thinker who enjoys solving problems and improving services

About the role

As a Insite Development Officer you will:

• Analyse InSite’s current usage to understand what staff are using and inform how further new content and functionality is developed.
• Support publishers and end users in getting the best out of InSite, and ensure they are kept up to date regarding new developments and improvements to InSite through on-going quality communications.
• Quality assure content and provide feedback to content authors and publishers in a confident and persuasive way to ensure the high standards of governance are maintained
• Receive feedback from staff and make recommendations to the product owner about potential new content and functionality
• Testing new technical developments to ensure future deployments of InSite meet with infrastructure and testing standards, and retain the quality expected by staff.

What we offer you

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements

• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

A Disclosure and Barring Service (DBS) check will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job Description

Job purpose

Support InSite’s product owner in the day-to-day management of InSite as well as new technical developments to ensure that we continue to support staff in the delivery of the council’s key objectives.

Responsibilities

• Analysis of InSite’s current usage to understand what staff are using and inform how further new content and functionality is developed.

• Support publishers and end users in getting the best out of InSite, and ensure they are kept up to date regarding new developments and improvements to InSite through on-going quality communications.

• Quality assure content and provide feedback to content authors and publishers in a confident and persuasive way to ensure the high standards of governance are maintained.

• Receive feedback from staff and make recommendations to the product owner about potential new content and functionality

• Testing new technical developments to ensure future deployments of InSite meet with infrastructure and testing standards, and retain the quality expected by staff.

• Work closely with the InSite team to develop online forms.

• Full end to end testing of new developments.

• Build positive working relationships with staff at all levels across the council, to ensure that InSite continues to meet the needs of staff and the business.

• Review SharePoint data and undertake statistical analysis to ensure that content is being viewed by staff and maintained by publishers.

• Monitor new InSite content, providing timely and supportive feedback to publishers and content authors to assist them in developing quality content.

• Develop good working relationships with outside agencies and stakeholders.

• Liaise with managers to ensure effective delivery of the services function.

• Attend Senior management meetings and undertake induction, training of staff and carry out appraisals as appropriate.

• Contribute innovative ideas and concepts for new areas of content and functionality.

• Keep customers informed with regards to InSite developments and improvements and raise the profile of InSite through effective and timely communication and promotional activities.

The duties outlined are not meant an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications Demonstrating ability in numeracy and literacy or equivalent knowledge is essential. 

Essential requirements It is essential that the candidate should be able to demonstrate the following criteria. Candidates will only be shortlisted if they can demonstrate that they meet all the essential requirements.

• Able to communicate effectively with a wide range of people including sensitive and complex information.
• Able to prioritise own and team’s work to meet conflicting deadlines and objectives.
• Able to use initiative, suggesting new ways of working, and motivating self and team.
• Able to work in a positive and pro-active manner to ensure that InSite remains a quality product
• Able to use excellent customer service skills which will be used to provide support to staff
• Able to prepare information in clear and concise way, following the council’s plain English policy and house style to produce effective InSite content
• Able to collate and analyse information and statistics from a variety of sources, and present your findings with recommendations
• Attention to detail to be able to undertake full end to end testing of new software developments
• Proficient in the use of Microsoft Office
• Knowledge of accessibility legislation and corporate style best practice to ensure we meet Web Content Accessibility Guidelines (WCAG) 2.1
• Practical working knowledge and understanding of effective communication techniques and principles
• Understanding of the council’s objectives and of how InSite underpins these and supports staff.
• Experience of developing and maintaining effective working relationships with customers and colleagues
• Experience of using Content Management Software or ability to learn new software packages easily
• Experience of analysing data from different sources to present findings in a meaningful way
• Experience of providing customer focussed services. 

Essential Behavioural and other Characteristics  

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
• Able to understand and observe Leeds City Council equality and diversity policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
• Willingness to actively participate in training and development activities.
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and comply with Leeds City Council policies and procedures.
• Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
• We have adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates. 

• Experience of quality assuring new content produced by others and use interpersonal skills to provide constructive and persuasive feedback on how to enhance it
• Experience of testing software developments to ensure they meet the predefined requirements and are fully functional

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