Job Title: Service Delivery Manager 

Hours: 37

Salary: PO6 - £49,764.00 - £52,805.00

Contract Type: Temporary for 6 - 12 months

Location: Highways Maintenance Depots (Seacroft)

INTERNAL ONLY VACANCY - THIS POST IS OPEN TO LEEDS CITY COUNCIL EMPLOYEES ONLY.

As Service Delivery Manager, you will thrive on collaborating with diverse teams, solving complex problems, managing administrative tasks efficiently, and providing exceptional customer service to ensure the smooth running of operations and the satisfaction of stakeholders.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As a Service Delivery Manager, you will bring to the role:

• Strong organisational and time management skills to handle multiple tasks and meet deadlines efficiently.
• Excellent communication skills, both written and verbal, for liaising with stakeholders at all levels.
• Attention to detail and accuracy in managing data and processing information.
• Proficiency in relevant IT systems such as Microsoft Office.
• A proactive, problem-solving approach to address challenges and improve processes.

About the role

This is a 6 to 12 month opportunity as Service Delivery Manager, you’ll play a crucial role in ensuring the smooth delivery of key projects within our Highways Maintenance Department, supporting the team by managing vital administrative tasks, coordinating communication between stakeholders, and helping drive efficiency across the board. Your contributions will be essential to the success of the team, providing the backbone for operational excellence and making a tangible impact on the organisation's goals. 

The role is integral to our Highways Maintenance team, which is responsible for ensuring the safe and efficient upkeep of road networks. Your role will be key in facilitating communication between the Highways Maintenance team and other departments, helping to streamline processes and keep essential services running smoothly for the community.

What we offer you

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements

• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact Jason Boasman, Highways Maintenance Manager, email Jason.Boasman@leeds.gov.uk or call 07562 439069.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, candidates must consider their own eligibility for sponsorship for a particular role through the Skilled Worker route before applying. To be eligible for sponsorship you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year or meet one of the other eligibility criteria. For more information visit Skilled Worker visa on the government website. Please ensure you are eligible before applying.

Job description

Job Purpose:

• To support teams to contribute to the successful delivery on the key objectives of the Highways and Transportation service priorities and business development opportunities.
• To support the Highways Maintenance Revitalisation Project (HMRP) Team and Senior Operations Manager with the successful delivery of major projects and work programmes within Highways and Transportation.
• To engage with partners and other stakeholders to gain agreement and commitment to delivering change, co-operation and resources to successfully deliver service improvements

Responsibilities:

• Contribute to the continued drive to improve services, ensuring we deliver high quality services that are value for money. 
• Assist the Highways Maintenance Revitalisation Project (HMRP) Team in supporting projects with the Highways Maintenance Service to improve performance, effectiveness, and value for money to ensure the delivery of specific outcomes within agreed deadlines.
• Contribute to the engineering management of schemes by providing business support, seeking out benchmarking and good practice.
• Responsible for reviewing and providing key performance data collection and support the administration of any relevant risk based information.
• Assisting in the management of communications.
• Providing statistical information to senior officers in relation to projects and scheme progress including data gathering.
• Other duties which are commensurate with the grade and within the purpose of the post.

The postholder will work collaboratively with colleagues, knowing when to seek help and advice.

The duties outlined are not meant as an exhaustive list and will also include any other duties within the spirit of the post, commensurate with the job evauluation outcome for this post.

Qualifications:

Essential Requirements

• Essential - Educated to GCSE level or equivalent.
• Full UK Driver’s licence or ability to travel to Seacroft, Yeadon, and Pottery Fields Highways Maintenance Depots.

Desirable Requirements

Degree or qualification in business or project management desirable.

Essential behavioural and other characteristics

• Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
• Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
• Be aware of and be able to understand and observe Leeds City Council policies.
• Carry out all duties having regard to an employee’s responsibility under Health and Safety.
• Willingness to actively participate in training and development activities
• Flexible and adaptable to change to assist other services as required commensurate to grade.
• Participate in appraisal, training, and development activities.
• Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding, equality & diversity.
• Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
• The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

PERSONAL SPECIFICATION ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities:  Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.

Method of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate.

Skills Required

• Ability to plan and organise own work and that of others competently with minimum supervision, and to strict deadlines.
• Ability to work in close liaison with senior officers, service users, carers, colleagues, other agencies, Elected Members and members of the public.
• Ability to deal with sensitive and confidential information.
• The ability to be able to adapt to different ways of working positively.
• Be able to look at problems objectively and find innovative solutions.
• Ability to build strong working relationships with internal/external clients, members and partners.
• Be able to communicate effectively with a wide range of audiences, through different streams to create positive outcomes.
• Ability to assist in supporting activities to improve service delivery in accordance with the service plan.
• Ability to promote a service that is client/customer focused, and strives to achieve a high quality service for all our clients, customers and partners.

Knowledge Required

• Have good understanding and knowledge of different performance managing techniques.
• Understanding of the importance of equal opportunities in both employment and service delivery.
• Understanding of the Best City Ambition and the Leeds City Council Values.

Experience Required

• Experience of creating presentations.
• Experience of dealing with matters which are highly sensitive and confidential.
• Experience of working effectively with other teams, services and departments to deliver cross-cutting projects.
• Experience of taking minutes and writing reports.
• Experience of responding to enquiries.

Behavioural & other Characteristics required

• Committed to continuous improvement.
• Willing to abide by the Councils Equal Opportunities Policy in the duties of the post, and as an employee of Leeds City Council
• Carry out all duties having regard to an employee’s responsibility under Health & Safety Policies.
• Willingness to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development.

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