Early Help Outcomes Coordinators - REQ001395

Job title: Outcomes Co-Ordinator

Salary: C1 £27,711 - £30,060

Hours: 37

Contract: Permanent

Location: Chapeltown Children’s Centre, Armley Family Hub, Merrion House

An exciting opportunity has arisen to recruit three highly skilled, flexible, and innovative people to work in our Family Hubs supporting data collection/recording, quality assurance and analysis from a range of early help services.

Family Hubs are new to Leeds and will play a fundamental part in our early help strategy.

As an outcomes co-ordinator you’ll thrive on building relationships with colleagues and partners to enable improved data collection and recording about work done with children and families through Family Hubs, clusters, schools and children’s centres.

The role will be crucial in helping us ensure we get the best outcomes for young people and families in Leeds.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As an outcomes co-ordinator, you will bring to the role:

Excellent organisational, numerical, literacy and analytical skills.
The ability to establish and maintain positive working relationships with a range of partners.
Experience of prioritising and organising work whilst maintaining flexibility to deal with conflicting demands, an unpredictable workload and strict deadlines.
Excellent attention to detail
A commitment to self-development of both skills and knowledge
Experience of using a range of IT software, including Word, Excel, Outlook
Motivation to support change programmes that improve service quality/delivery and support a culture that drives up standards and performance.

About the role

As our next outcomes co-ordinator you’ll be based within one of our Family Hubs.

The Family Hubs are multi-disciplinary teams in the East, West and South of Leeds. The seven hubs are a key part of the Leeds early help offer, with a focus on providing ‘more help’ to families when needed.

The Family Hubs provide advice and support to clusters and partners working in localities to ensure seamless, co-ordinated and effective early help support and a 'getting it right first time’ response. They deliver direct one to one work to families, as well as a number of evidence based parenting programmes.

You will work with hub managers and our data team to monitor data quality of work recorded on our case management system, identifying and resolving issues, and offering support and training as appropriate to colleagues to improve recording practice.

You will triage work coming into the hubs, recording and assigning it appropriately.

You will build and maintain relationships with local clusters, schools and children’s centres to support the recording of the early help work they are delivering.

You will contact families after they have been supported by Family Hubs to obtain feedback about their experiences, allowing us both to evidence good work and also look at any areas we could improve.

The role is integral to our early help services as we need to ensure that our services are effective and efficient and cannot do this without accurate and sufficient data.

You will play a key role in collecting, recording, quality assuring and analysing that data through building relationships with colleagues and partners and using your skills, knowledge and technical expertise.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
flexible and hybrid working arrangements subject to service requirements

a clear career pathway and continuing professional development opportunities
a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact Ben.Grey@leeds.gov.uk

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

A Disclosure and Barring Service (DBS) check against the Children’s barred list will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, candidates must consider their own eligibility for sponsorship for a particular role through the Skilled Worker route before applying.â€¯To be eligible for sponsorship you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year or meet one of the other eligibility criteria. For more information visit Skilled Worker visa on the government website. Please ensure you are eligible before applying.

Job Description

Job purpose

To support Restorative Early Support Teams, Rethink Team or Futures Team to operationalise and deliver effective outcome focussed child and family plans.

Responsibilities

To work alongside the RES team to assist in the effective and efficient delivery of the defined innovation model
To conduct structured questionnaires, interviews with young people and families for the purpose of the project
To arrange, attend, and facilitate meetings, conference calls and workshops, including scheduling, agenda planning, preparation and facilitation.
To manage databases and spread sheets to enable the analysis of defined outcome measures used in the RES team by inputting and retrieving information from relevant systems eg Goal based outcomes
To help develop a performance management and quality assurance framework for Early Help.
To help promote and embed a culture of performance management, quality assurance and continuous improvement across the service.
To assist with the capture, recording, classification, monitoring and reporting of issues and risks.
To provide statistical information, that enables the production and presentation of briefings and reports.
To produce reports for board members as required.
To deal effectively with internal and external telephone, written and face to face enquiries.
To undertake general clerical and/or word processing duties, including photocopying and the distribution of material effective measurement of outcomes within RES.
To establish and maintain effective budgetary records, expenditure details and information relating to purchases and orders relevant to the innovation model
To ensure good quality customer care standards are provided.
Other such duties of a similar nature and responsibility which provide the innovation project team with support in order to assist their effectiveness and efficiency.
To provide and participate in training and development activities to ensure you have up to date knowledge and skills.
To maintain a high level of confidentiality.
To work within all relevant policies, procedures and systems established corporately by the Council and, in particular, to support the Council’s Equal Opportunities Policy and Health and Safety Policy.
All other duties considered commensurate with the post.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications

No formal qualifications required.

Essential requirements Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.

Knowledge of research methods and statistics
Experience with statistical/data analysis software packages
Experience of qualitative analysis
Excellent written and presentation skills
The ability to communicate effectively with professionals and service users.
The ability to conduct structured interviews and assessments with young people and families.
Experience with database packages (eg Microsoft Access, Excel).
Ability to positively influence and negotiate with others.
Knowledge of Safeguarding & Child Protection policy and procedure.
Excellent written and oral communication skills.
Literature search skills and an understanding and proficient use of quantitative and qualitative methodologies to enable the accurate analysis of any research data.
Ability to analyse, interpret and present research data as part of programme/project support..
Excellent organisational, numerical, literacy and analytical skills.
Experience of setting up and managing central filing/ tracking, financial and other administrative systems.
Understanding of public sector and local government issues.
Experience of working effectively on own initiative and with minimum supervision.
Experience of solving problems in a constructive manner. Experience of setting and working within quality standards.
Experience of prioritising and organising work whilst maintaining flexibility to deal with conflicting demands, an unpredictable workload and strict deadlines.
Experience of dealing sensitively with confidential information and ensuring this information is current, accurate, accessible and secure. Experience of positively supporting a wide range of meetings and workshops including minute taking.
Ability to communicate key issues effectively and appropriately, verbally and in writing, to a variety of audiences.
Commitment to self-development.
Experience of and demonstrable ability to use a sensitive, empathic approach towards research subjects and manage any anxiety and /or distress.
Motivation to support change programmes that improve service quality/delivery and support a culture that drives up standards and performance.
Highly developed word processing skills.
Experience of using a range of IT software, including Word, Excel, Outlook, PowerPoint. .
Experience of preparing and presenting information concisely and clearly.
Experience of drafting and proof reading correspondence using a high standard of written English.
Experience of exercising judgement in dealing with visitors and telephone enquiries.
Willingness to cooperate and work as a team with other staff members to provide a flexible and responsive service.
Ability to utilise appropriate support and resources and recognise the need to do this.
Understanding of the importance of equal opportunities in both employment and service delivery.
Willing to abide by the Council’s Equal Opportunities Policy in the duties of the post, and as an employee of Leeds City Council.
Willing to abide by, and take personal responsibility under the Council's Health and Safety Policy.
Ability to travel around the city safely, efficiently and independently in line with the duties of the role.

Essential Behavioural & other Characteristics

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
Able to understand and observe Leeds City Council policies and procedures.
Carry out all duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
Willingness to actively participate in appraisal, training and development activities to ensure up, to date knowledge and skills.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

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