Job title: Duty Officer
Salary: C1 £27,711 - £30,060
Hours: 37
Contract: Temporary to cover Maternity Leave up to 12 months
Location: Scott Hall Leisure Centre
Internal vacancy. Applications will only be considered from existing Leeds City Council employees.
About you
As a Duty Officer, you will bring to the role:
- Great leadership skills to lead a diverse team across the site
- Strong customer service skills
- Organisation & planning to lead shifts
- An awareness of Health and Safety and its importance within Leisure Centres
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About the role
As our next Duty Officer you’ll be leading the day-to-day management, Health and Safety, supervision and coordination of the Leisure Centre and its programmes and associated activities and areas. You’ll also have a role to play in contributing to increasing and sustaining active participation across the City. The role is integral to our Active Leeds team running 16 leisure centres across Leeds.
What we offer you
We take pride in offering the best employee experience, with benefits including:
- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- flexible and hybrid working arrangements subject to service requirements
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
Please complete the online application form.
Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
A Disclosure and Barring Service (DBS) check will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2024. We are also an age-friendly employer, a Mindful Employer and a Disability Confident Leader.
All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
Job Description
Job Purpose:
- To lead the day-to-day management, Health and Safety, supervision and coordination of the Leisure Centre and its programmes and associated activities and areas.
- To contribute to increasing and sustaining active participation across the City.
Responsibilities for Grade:
- To be responsible for all members of staff under their control, including maintaining appropriate staffing levels, high standards of service and customer care.
- Responsibility for the maintenance of high standards of cleanliness and presentation, both in respect of the facilities, themselves and the staff.
- Ensure that all heating, lighting, ventilation, plant and other services are operating to the required standards, reporting any defects to the appropriate person / service.
- Liaise effectively with customers and stakeholders to ensure a positive customer experience.
- To assist in the administrative duties relating to the operation of the facility, including the correct recording of all income, sales, attendance and associated records.
- To ensure correct & safe set up and dismantling of equipment.
- To undertake miscellaneous duties including reception work, life guarding, cleaning, coaching and instruction as and when required.
- To support training programmes in conjunction with colleagues & Managers.
- To assist with the correct and efficient operation of all licensed bar, catering & hospitality activities where appropriate.
- To support the Leisure Centre Manager with all aspects of Health & Safety.
- To act as a key holder and be available for emergency call-out as necessary.
- To effectively manage appropriate budgets in accordance with Leeds City Council’s Financial Regulations.
- To undertake any other duties which may be assigned from time to time and that are commensurate with the grade of the post.
- To undertake the accountabilities of the post in accordance with council policies including the Safeguarding of Young People and Vulnerable Adults, Equality and Diversity and Health & Safety policies.
- To undertake the accountabilities of the post in accordance with council policies including the Safeguarding of Young People and Vulnerable Adults, Equality and Diversity and Health & Safety policies.
Qualifications:
ISRM National Pool Plant Operators certificate or equivalent
Current NPLQ
PERSON SPECIFICATION: Method of Assessment will be through one or more of the following Application Form, Test, Interview, and Certificate
ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements
Skills Required
- Ability to communicate effectively in both written and verbal form, with a wide range of people individually, in groups and at all appropriate levels
- Able to prioritise the work of staff and develop and manage their work programmes
- Able to deal with difficult situations
- Ability to contribute positively to a team
- Able to work to accounting and financial procedures
- Able to interpret management information
- Ability to work accurately with numbers
- Able to demonstrate good organisational skills
- Ability to set and implement high standards of customer service
- Ability to use computer systems
Knowledge Required
- Knowledge of accounting procedures within a leisure centre
- Knowledge of health and safety issues in a leisure centre
Experience Required
- Experience of dealing with the general public.
Behavioural & other Characteristics required
- Willing to abide by the Council’s Equality and Diversity Policy in the duties of the post, and as an employee of the Council.
- Willing to carry out all duties having regard to an employee’s responsibility under the Council’s Health and Safety Policies.Able to work unsociable hours including evening and weekends including emergency cover and short notice cover.
- Willing to change shifts when necessary.
- Commitment to customer care and to continuous improvement.
- Commitment to staff and own development.
- Act as a key holder and emergency call out.
DESIRABLE REQUIREMENTS: It is desirable that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role. Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.
Knowledge Required
- Knowledge of quality assurance systems and their application to a leisure environment
- ISRM / ILAM certificate or N.V.Q. equivalent
- Knowledge of Hospitality
- Knowledge of the management of staff training
- Institute of Safety and Health (I.O.S.H.) Managing Safely or equivalent
- National Licensee certificate where required
Experience Required
- Experience of leisure facility management
- Experience of managing staff
- Experience of working within a Quality Assurance system
- Experience of managing events
