Job title: Disrepair Co-Ordinator
Salary: £36,124 - £37,938
Hours: 37
Contract: Permanent
Location: Tribeca House 2nd floor Roundhay Road Leeds LS7 1QB
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About you
As a Disrepair Co-Ordinator, you will have:
Experience of leading a team.
- Ability to manage priorities whilst delivering on a range of projects and adapting to changing circumstances and priorities.
- Ability to support on driving a culture through the team that is focussed both on customers and quality
- Manage a busy service to a wide range of customers/elected members
- Ability to analyse and interpret information, identify common trends and learning outcomes and report to a wide range of audiences.
About the role
An exciting opportunity has arisen for a forward- thinking, motivated, and hardworking individual to join the Property Management team.
The post holder will have the opportunity to develop and use a broad skills set and will increase their experience in leadership and line management, contract management and managing repairs programmes.
The post holder will hold the position of Disrepair Prevention/Damp & Mould Co-Ordinator within the Property Management division. You will be responsible for managing a team to ensure the effective delivery of the service. As part of the role, you will provide advice and guidance on repair related matters, ensuring the service provides excellence. A strong leader with a ‘can do’ attitude in-line with the Councils manager habits, excellent communication skills and strong customer focus is required. An ability to prioritise, meet deadlines and have a clear focus on staff engagement is essential, as the post holder will need to support and manage a high performing team.
You will ensure that all customer correspondence, complaints, enquiries, and compliments are handled effectively within service standards.
You will correspond accurately and diligently with elected members and to provide a quality service that delivers against the council core values.
You will take ownership for operational issues and manage relationships with all stakeholders to ensure effective and efficient service delivery.
The team are currently based at Tribeca House on Roundhay Road; however, these arrangements may change in the future and candidates should be aware that they will be contracted to work in any location within the Leeds City Council geographical area. This is a challenging but rewarding role and an exciting opportunity for someone that is looking to develop their career.
What we offer you
We take pride in offering the best employee experience, with benefits including:
- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- flexible and hybrid working arrangements subject to service requirements
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
Apply for this job online. Please complete the online application form.
Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
If you have any queries or would like an informal chat about the role please contact Alison Cleeve, Disrepair Prevention Team Leader Call 0113 3788396, or email alison.cleeve@leeds.gov.uk
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.
All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
Job description
Purpose of the job:
To support, co-ordinate and administer the activities of the council in the delivery of the Disrepair service.
To monitor, manage and operate the processes and procedures that help reduce the impact of disrepair claims on the council.
To proactively deal with Disrepair and improvement correspondence matters to resolve issues promptly, informally and with satisfactory, customer focused outcomes.
To ensure the effective day to day management and monitoring of all customers, complaints and members enquiries within the property and contract function.
Provide day to day contract liaison and effective communication and correspondence between customers, council staff, external agencies and contractors / supply partners and proactively develop efficient and cost-effective solutions to problems.
To contribute to delivering a proactive cross service approach to preventing housing disrepair and for the timely resolution of disrepair claims against the Council.
The post-holder will be required to work flexibly and could be deployed in a number of areas within Property and Contracts, including:
- Major Projects
- Responsive and Planned
- Voids
- CPM
To provide direct line management/supervision to the technical support team.
Principal Responsibilities:
- Support the delivery of service plans and operational projects in collaboration with stakeholders to ensure the continuous and on-going improvement of the service in-line with council objectives in-order to achieve excellence.
- Continually drive a value for money, customer focussed service.
- To ensure that all customer correspondence, complaints, enquiries, and compliments are handled effectively within service standards
- To correspond accurately and diligently with elected members and to provide a quality service that delivers against the council core values
- To manage and monitor the timely and accurate responses related to Disrepair claims against the council.
- Take ownership for operational issues and manage relationships with all stakeholders to ensure effective and efficient service delivery.
- To gather information, develop, interrogate and input computer data and systems, To maintain and develop manual records and produce statistics for statistical analysis and management information.
- To collate analyse and prepare documents including reports for contract/management/members meetings, ensuring a high standard of quality and strict deadlines are kept.
- To co-ordinate meetings and liaison events.
- Manage all activities in compliance with legal, regulatory, contract and internal requirements.
- Take accountability for the outputs of all duties
Please note this is not an exhaustive list of responsibilities
Qualifications and Knowledge
- Landlord’s responsibilities in relation to repairs & maintenance
- Knowledge of construction Health & Safety
Specific Skills and Competencies
- Ability to manage conflicting priorities in a busy demand lead service area
- Ability to develop and maintain strong and effective working relationships with stakeholders
- Ability to analyse and interpret information, identify common trends and learning outcomes and report to a wide range of audiences
- Facilitate and chair meetings effectively
- To support on driving a culture through the team that is focussed both on customers and quality.
- Appropriate delegation of workload
- Ability to problem solve involving complex issues
- Support managers and staff to effectively progress change
- Ability to analyse and prepare documents including reports for contract/management/members meetings.
- To support on driving a culture through the team that is focussed both on customers and quality
Experience
- Experience of facilitating partnership and multi-agency working
- Managing and leading a team delivering ‘customer services’ functions
- Working within social housing.
- Working within a political environment.
- Considerable experience of using Microsoft packages and IT systems
Essential Behavioural & other Characteristics
- Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
- Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
- Able to understand and observe Leeds City Council equality and diversity policies.
- Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
- Willingness to actively participate in training and development activities.
- Flexible and adaptable to change to assist other services as required commensurate to grade.
- Participate in appraisal, training, and development activities.
- Be aware of and comply with Leeds City Council policies and procedures.
- Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
- Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
- The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
Desirable requirements
It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.
- Up to date knowledge of social housing and issues affecting the sector
- Knowledge of law and practise relating to housing disrepair legal cases
- Working with and negotiating with trade unions
- Working with an Internal Service Provider.
- Undertaking service reviews and contributing to policy/procedure development.
