Job title: Contract Support Officer (CRM)
Salary: C3 £29,777.04 - £31,364.04
Hours: 37
Contract: Fixed Term to March 31st 2026
Location: Leeds, West Yorkshire, United Kingdom
The Ad: Venture Business Growth Programme has had funding to provide business support to help new businesses to start up and young businesses to grow across West Yorkshire.
We are seeking to appoint a Contract Support Officer to provide comprehensive support to include the provision of expertise on Microsoft 365 databases and the CRM.
Main duties include:
- To maintain Microsoft 365 database for recording outputs including monitoring of finances and key deliverables supported by the Compliance Manager.
- Develop technical expertise to maintain the CRM and resolve technical issues arising from registered users ensuring quick response to issues as flagged.
- To have knowledge of contractual outputs and outcomes and to monitor the performance of partners ensuring all programme information is accurately recorded on our systems. Support the compliance manager to undertake internal and external audits with partners
- To use Microsoft 365 to support the Programme Manager by producing financial reports for the Project Board and funding partners when required.
The position is full time and is offered on a fixed term basis until March 2026 – with a prospect of extension subject to funding. The post holder will be based at our offices in Leeds city centre and the role will involve travel to other districts within West Yorkshire and also working from home.
As this is a fixed term position, secondments from within LCC and partner organisations would be very welcome. Please seek the approval of an appropriate senior manager before applying for the post.
What we offer you
We take pride in offering the best employee experience, with benefits including:
- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- flexible and hybrid working arrangements subject to service requirements
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
Please complete the online application form.
Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
If you have any queries or would like an informal chat about the role please contact Andrew Brown, Senior Economic Development Officer Tel: 0113 3981052.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.
All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.
Job description
- To provide a comprehensive support service to the AD: VENTURE Business Growth Programme, as a member of a pool of Contract Support Officers primarily providing specific support to the programme’s funding agreement, and also working flexibly to cover enquiry handling, CRM reporting, other administrative tasks as needed.
Principal Accountabilities
- To maintain Microsoft 365 database for recording outputs including monitoring of finances and key deliverables supported by the Compliance Manager.
- Develop technical expertise to maintain the CRM and resolve technical issues arising from registered users ensuring quick response to issues as flagged.
- To have knowledge of contractual outputs and outcomes and to monitor the performance of partners ensuring all programme information is accurately recorded on our systems. Support the compliance manager to undertake internal and external audits with partners
- To use data extracted from the CRM system to produce Power BI reports for the Project Board and funding partners when required.
Other Accountabilities as required
- To support the programme with procurement activities, ensuring all procurement guidelines are followed in line with Leeds Council and external funding requirements.
- To respond to enquiries from businesses, partners and a range of stakeholders in an effective and professional manner.
- To assist team members as appropriate to arrange programme related meetings, workshops and briefings, including producing agendas, collating papers, taking minutes and recording any follow up actions.
- To carry out research work, investigate analyse and provide statistical and management information which enables the production and presentation of briefings and reports.
- To assist with capturing and communicating information from Economic Development programmes and associated projects and work streams within the City Development Directorate.
- To develop effective relationships and communications with key stakeholders, partner authorities across West Yorkshire and delivery partners: Business Enterprise Fund and The Prince’s Trust.
- To raise orders, check invoices and record income/expenditure using the council’s electronic filing systems (FMS) and help with the administration of external funding claims.
- To abide by the Council’s Equal Opportunities Policy in the duties of the post and as an employee of Leeds City Council.
- Other duties of a similar nature and responsibility which provide the team with day to day business support in order to assist the effectiveness and efficiency of the Service.
- To abide by the Council’s Equal Opportunities Policy in the duties of the Post and as an employee of Leeds City Council.
- To develop, manage and maintain both manual and electronic management information systems including databases and be responsible for data quality.
- Undertake mandatory training as required and have a commitment to improving your own personal development.
- Have a flexible approach to supporting events across the start up ecosystem as appropriate.
- Be willing to work across partner geography in a range of locations as required.
- Be willing to support audit requests for information and record checks.
- Where appropriate support/manage junior apprenticeship/work experience colleagues.
- Comply with Standing Orders, Financial Regulations, Quality Assurance procedures and Health and Safety Regulations.
- Consider the Council and West Yorkshire Combined Authorities approach to Net Zero and associated policies in carrying out the duties of the post as an employee of the Council.
