Business Support Officer (Rostering) - REQ001915

Job title: Business Support Officer (Rostering)

Salary: C1 £27,711 - £30,060, plus shift and weekend enhancement

Hours: 37 hours a week, working hours are between 7.00am – 8.00pm

Contract: Permanent

Location: Tribeca House, Leeds

As a Business Support Officer (Rostering) you’ll thrive on working as part of a team in a fast paced environment, helping some of the most vulnerable residents of Leeds.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As a Business Support Officer (Rostering), you will bring to the role:

The ability to make quick decisions and use initiative.
The ability to organise and prioritise workloads to achieve targets.
To understand confidentiality and information governance.
The ability to deal with constant and conflicting demands.
The ability to pass work flexibly.

The Skills for Independent living (SkILs) Reablement Service supports vulnerable people to live independently in their own home. The service operates 7 days a week between the hours of 07.00 – 22.00 hrs and the Business Support Officers (Rostering) work between the hours of 07.00 – 20.00 hrs on a rota system covering 7 days, 365 days per year. Business Support Officers are officed based at Tribeca House, Roundhay Road, Leeds, LS7.

Your role

This is an exciting opportunity for someone to work within the Reablement Service as a Business Support Officer. You will be working alongside other Business Support Officers, Managers, Case Officers, Supervisors and Support Workers in ensuring that people in Leeds receive a Reablement service that enable them to stay in their own home.

You will be supportive and ambitious with excellent organisational skills. You will be a confident communicator with a can-do approach.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays.
membership of the West Yorkshire Pension Fund with generous employer contributions.
flexible and hybrid working arrangements subject to service requirements.
a clear career pathway and continuing professional development opportunities.
a range of staff benefits to help you boost your wellbeing and make your money go further.

How to apply

Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact Angela McAuliffe, Deputy Head Business Administration. Call 0113 378 9320 or email angela.mcauliffe@leeds.gov.uk

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.â€¯

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

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If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaâ€¯route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £38,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job purpose

You will work as part of a team scheduling care visits to adults living in their own home following a hospital discharge. You will be an experienced administrator and have experience of working flexibly. You will be resourceful and used to managing competing priorities. You will have experience of working as part of a team and working in partnership with internal and external agencies, customers and their families. This role is fully office based.

Responsibilities

Arrange the provision of the SkILs Reablement Service to meet the assessed needs of users and their carers. To include the processing of quotations from hospital and community teams for new orders prior to liaison with the managers for authorisation, where budget constraints arise.
Compile weekly programmes of work for the SkILs Reablement Service and ensure that staff are informed accordingly. The matching of appropriate staff with individual service users (and carers) based on assessed needs, will be a central aspect of this process, operated through the operational rostering system.
Make adjustments to staff work programmes in response for example, to changes in the assessed need of service users, the absence of service users or staff due to leave/sickness. Programmes must maximise the utilisation of staff contract hours, operated through the electronic operational system.
Inform staff of the assessed needs of service users (and their carers), the tasks to be undertaken as part of the agreed care plan, the service users preferences and values and required outcomes of both the care plan and service plan, along with health and safety risks associated with undertaking these tasks, supported by the supervisor and the electronic rostering system.
Attend meetings as and when required by the business manager and or resource manager.
Input Data on Electronic Systems - CIS Financials, Excel, Microsoft Packages, Rostering System.
Telephone liaison with assessment and care management staff, and other health and social care professionals, regarding the needs of service users (and their carers) and the role of the service in meeting those needs.
Respond effectively to telephone and other enquiries regarding the provision of SkILs Services. This will include receiving and responding to complaints customer admissions to hospital, changes to customer and staff visits, input changes on rostering system as required.
The data entry into the operational systems the service operates when notified by telephone from SkILs staff such as extended visits, cancelled calls etc.
Process and record staff sickness, training, all annual leave, bank holidays after authorisation from the manager except for emergency leave. This will include the data entry of all appropriate information into the operational rostering system, and the completion of all relevant documentation which should be passed to the manager.
Notification and recording of all accepted or rejected care packages.
Ensure all out of hours amendments are updated on the system from reports received from the central contact centre and the daily activity.
Ensure all information needing to be forwarded should be sent to the appropriate person.
Data entry of new service users/staff information where required.
To maintain all appropriate staff and service information where required.
To participate and undertake the full duties outlined in the duty roster.
To make a positive contribution in supporting the promotion and achievement of the SkILs Reablement Service mission and supporting values, and the active promotion of the service’s standards. In undertaking the specified duties and responsibilities of the post to utilise appropriate information technology systems.
As requested, in an emergency situation, to be part of the out-of-hours on-call team responding and offering support to service users/carers, staff and social/health care professionals.
Undertake training as required, and attend supervision sessions, team meetings and briefings as required.
Act at all times in accordance with corporate and departmental policies and procedures.
Operate in accordance with the Council’s Customer Care and Complaints procedure.
To undertake training and development opportunities as required by Management.
Ability to undertake any necessary travel in connection with the duties of the post.
Any other duties commensurate with the grade and falling within the scope of the post, as requested by management.
To be aware of and adhere to the six Caldicott Principals.
To undertake other duties appropriate to the post as required by the SkILs Service Managers and Business Support Managers.
To participate in and provide training and development activities as necessary to ensure up to date knowledge, skills and continuous development.
To comply with the requirements of all Leeds City Council policies, procedures and staff instructions, including responsibilities under the Health and Safety Policy and Procedures.
To actively promote and support Leeds City Council's Policies on Equal Opportunities and to work in an anti-oppressive manner.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Essential requirements It is essential that the candidate should be able to demonstrate the following criteria. Candidates will only be shortlisted if they can demonstrate that they meet all the essential requirements.

Ability to pass information effectively and concisely between service users, carers, colleagues and other agencies.
Ability to complete standard forms.
Ability to make quick decisions and use initiative and be able to adapt to different work situations.
Ability to work without supervision.
Ability to work as part of team.
Ability to use a variety of computerised systems/packages, including word processing, spreadsheets and databases.
Ability to organise and prioritise workloads and assist in the achievement of targets and making recommendations for improving service delivery.
Ability to undertake further training.
Ability to understand Departmental Manuals, Code of Practice and Staff Instructions.
Ability to provide a responsive and flexible service as needs change.
Filing systems.
Understanding the issues of confidentiality.
General office work/procedures.
Experience of setting up and maintaining record systems both manual and computerised.
Dealing with constant and conflicting demands.
Experience of developing new systems and monitoring their effectiveness.

Essential Behavioural & other Characteristics

Identify and take account of the significance of diversity on the lives of people and show application of this understanding in practice.
Registration with the Health and Care Professions Council (HCPC) upon commencement in post and maintain yearly registration.
Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon.
Able to understand and observe Leeds City Council equality and diversity policies.
Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
Willingness to actively participate in training and development activities.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities.
Be aware of and comply with Leeds City Council policies and procedures.
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

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