Job title: Assistant Site Development Officer
Salary: B3 £26,403 - £28,142
Hours: 37
Contract: Permanent
Location: Leeds City Museum
Introduction
As an Assistant Site Development Officer at Leeds City Museum you will have the opportunity to promote an inspiring, accessible and friendly environment, which offers an outstanding visitor experience.
Your role will support the effective delivery of all visitor service provision, which includes maintaining the security and safety of the museum, collections, public and staff.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About you
As an Assistant Site Development Officer you will bring to the role:
- Excellent interpersonal and communication skills (written and verbal)
- Ability to deal with the public and staff in a polite, friendly and helpful manner even in difficult circumstances
- Ability to work effectively as part of a team or alone without regular supervision
- Knowledge of the requirements of the Heath & Safety and Equalities legislation
About the role
Join one of Leeds’s most exciting cultural venues and help shape an outstanding visitor experience. Leeds City Museum is looking for an enthusiastic and proactive Assistant Site Development Officer to support daily operations, lead front‑of‑house teams, and help keep the site running smoothly, safely and creatively.
In this varied role, you’ll assist with staff coordination, site supervision, security and emergency procedures, as well as maintaining the museum’s high presentation standards. You’ll work closely with learning, collections and marketing teams, support commercial activity—including shop operations and venue hire—and play a key part in delivering engaging experiences for all visitors.
If you’re passionate about heritage, love working with people, and thrive in a busy, collaborative environment, we’d love to hear from you.
What we offer you
We take pride in offering the best employee experience, with benefits including:
- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- flexible and hybrid working arrangements subject to service requirements
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
Please complete the online application form.
Read our guidancefor further advice on completing your application.
If you have any queries or would like an informal chat about the role please contact Sara Merritt, Principal Keeper. Email sara.merritt@leeds.gov.uk.
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.
Job Description
Job purpose
To promote an inspiring, easily accessible and friendly environment which offers an outstanding visitor experience including interacting with the public to enhance their visit as a real learning experience. To support the effective delivery of all visitor service provision, to maintain the security and safety of the buildings, collections, public and staff.
Responsibilities
- To assume the responsibility of Site Supervisor in their absence including site security.
- To assist the Supervisor to coordinate the allocation of daily staffing for the site with reference to events, workshops & gallery closures. To ensure that adequate numbers of staff are available for the public operation of the site.
- To assist recruitment, training, and motivating a team of front of house staff committed to providing outstanding customer care and happy to share their knowledge and enthusiasm about their Site and Collection.
- To support strong communications with collections, learning and marketing teams to ensure that the front of house team are fully informed and can participate in group visits (school/coach visits), corporate initiatives and site developments.
- To operate an effective security regime for the site and its contents which complements the visitor’s enjoyment, ensuring all staff can undertake all procedures. To act as one of the emergency key holders for the site for out of hours emergencies and be part of the emergency call out team.
- To ensure that high service standards are achieved in the cleanliness of the site. To ensure regular checks are made of public facilities (especially toilets) and that areas are re cleaned as necessary to maintain high service standards.
- Day to day liaison with Property Maintenance Section and external contractors on reactive and planned maintenance issues.
- In liaison with Commercial Services team to take day to day responsibility for the shop, its stock, display and sales. To work within financial regulations.
- Coordinate arrangements for functions liaising with clients and potential clients to maximise our income generation opportunities.
- To support the work of all site staff especially the Learning and Collections teams in the delivery of formal and informal learning and in identifying new opportunities.
- Always promote a positive image of the service, participating in activities which promote the site including occasional displays, event publicity and visitor surveys
- To be aware of and adhere to Leeds City Council Health and Safety Policy being responsible for your own health and safety whilst at work and that of your colleagues and our customers. Achieve recognised Health & Safety qualification specific to job need. Carry out risk assessment and implement safe systems of work as required.
- To promote and apply consistently the principles of Leeds City Council Equal Opportunities Policies both with colleagues and members of the public to ensure fair and equal access to services and opportunities.
- To undertake any other duties as commensurate with the grade.
Qualifications
Essential requirements It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities:
- Excellent interpersonal and communication skills (written and verbal)
- Ability to deal with the public and staff in a polite, friendly and helpful manner even in difficult circumstances
- Ability to work effectively as part of a team or alone without regular supervision
- Ability to communicate with a wide range of people individually, in groups at all appropriate levels
- Knowledge of good practice in visitor services
- Knowledge of procedures relating to security
- Knowledge of safe working practices in a public building
- Knowledge of a range of ICT applications including Microsoft Office
- Knowledge of the requirements of the Health & Safety and Equalities legislation.
- Experience of working in a customer facing role- engaging with the public
- Experience of implementing and following security procedures
- Experience of managing staff on rota
Essential behavioural and other characteristics
- Understand and embrace Leeds City Council values and behaviours and codes of conduct
- Committed to continuous improvement in all areas and work towards delivering the Leeds Ambitions of health and wellbeing, inclusive growth, thriving strong communities, and a resilient sustainable city
- Able to understand and observe Leeds City Council policies and procedures
- Carry out duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
- Participate in appraisal, training and development activities to ensure up, to date knowledge and skills
- Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding equality and diversity of Leeds City Council
- Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
- Flexible and adaptable to change to assist other services as required commensurate to grade.
- The Council has adopted a flexibility protocol and the role will be expected to work within these parameters
- Self-motivated with the ability to use own initiative
- Desire and commitment to continuous professional development and a willingness to continue own training
- Demonstrate an interest in the work of Leeds City Council Museums & Galleries
Desirable requirements
- Experience in managing resources
- Experience of basic object handling & care
- Flexible approach to working hours
