Assistant Applications Engineer - REQ001236

Job title: Assistant Applications Engineer

Salary: £36,124 to £37,938

Hours: 37

Contract: Permanent

Location: Leeds/Hybrid

Internal vacancy. Applications will only be considered from existing Leeds City Council employees.

As an Assistant Applications Engineer, you’ll thrive on supporting, managing and maintaining a single application or a suite of applications, ensuring that applications are available within service level agreements and are working to design.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions -

Best City Ambition and is transforming local public services by putting technology at the heart of the organisation.

â€􀀋It is a very exciting time to join the growing team within a city renowned for excellence in the digital sector. We hope to attract people who want to innovate and transform IT to help improve the services we provide and ultimately improve individual’s lives.

â€􀀋

About you

As an Assistant Applications Engineer, you will bring to the role:

Maintenance of software levels and the security of the applications and carry out activities in incident, problem, change and configuration management and continual service improvement processes.

About the role

As our next Assistant Applications Engineer, you will;

Ensure support documentation is maintained and updated
Ensure applications support process and templates are followed.
Deliver application support activities as defined in the core service offering
The role is integral to our team.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
flexible and hybrid working arrangements subject to service requirements

a clear career pathway and continuing professional development opportunities
a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

A Disclosure and Barring Service (DBS) check will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2024. We are also an age-friendly employer, a Mindful Employer and a Disability Confident Leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job Descripion

Job purpose

Responsible for supporting, managing and maintaining a single application or a suite of applications. Engineers make sure applications are available within service level agreements and are working to design. They maintain software levels and the security of the applications and carry out activities in incident, problem, change and configuration management and continual service improvement processes.
The role requires a wide range of skills. The essential and desirable skills shown below demonstrate this, it is not expected for any one individual to have every skill at the identified level.

Responsibilities

Ensure support documentation is maintained and up to date
Ensure applications support process and templates are followed
Ensure items within Remedy queues are addressed in line with SLAs
Deliver application support activities as defined in the core service offering
Implement workflows and system changes (may involve the production of new code under supervision)

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications

Essential requirements

Method of Assessment will be through one or more of the following Application Form, Test, Interview, and Certificate.

It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements

Systems Management

This involves undertaking diagnostics & system monitoring to ensure systems are up and running and on required version and ensuring the agreed Service Level Agreement (SLA) is being adhered to.

Compliance

Maintaining compliance of systems against GDPR, PCI, PSN and Cloud Security Principles and assessing new and existing systems based on data sensitivity. Delivery of any remediation action plans for impacted systems.

User Management

Maintenance of appropriate role-based access, effective management of system / user licences

Change & Release Management

Ensuring system changes and releases are managed in line with IDS processes e.g., ITIL

Environment Management Ensuring all environments are maintained and in line and on required version(s)

Upgrades & Patching

Implementing all agreed upgrades / patches to ensure systems are up to date and on relevant compliant versions

Incident Management

Working with other technical teams to ensure system issues are promptly resolved, underlying issues understood, and any remediation activities are undertaken

Testing Activities

Undertaking agreed technical testing and co-ordinating the business to ensure UAT is successfully completed and documented

Data Management

Maintaining the integrity of the data within systems, undertaking cleansing activities, data management (retention & disposal)

Supplier & Contract Management

Managing the contract with system suppliers ensuring we understand roadmaps, SLAs are in place and being adhered to, issues are raised and tracked and plans in place for work being delivered by the supplier

Legal & Statutory

Dealing with FOIs and SARS as well as ensuring the business can address any legislative and legal requirements (over and above upgrades and patches) .

Operational Integrity

Involvement in the running of at least an annual IT Disaster Recovery Test, Security Assessment - co-ordination of security assessment activities including oversight of any corrective action(s). Maintenance of Technical Debt and analysis and reporting on all incidents

Lifecycle Planning

This is about ensuring that a plan is in place for how the application will be used during its lifecycle, that there is a roadmap and plan for what changes will happen during the life of the system

Application Governance

Application governance is all about determining whether the Council is getting maximum value from its application estate and consolidate, retire or replace as appropriate

Essential Behavioural and other Characteristics

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
Able to understand and observe Leeds City Council equality and diversity policies.
Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
Willingness to actively participate in training and development activities.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities.
Be aware of and comply with Leeds City Council policies and procedures.
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.

Project Management Concepts

Covering concepts such as planning, risk management, stakeholder management, project governance and key project documentation

Business Knowledge & Workflow Concepts

Understands the business processes that the application(s) being supported supports. Able to design and implement system workflows to support

Database Schemas – Oracle / SQL

Understands how the underlying database(s) that support the application are set up and operate. Able to execute queries against the database with no impact to live service

SQL Developer Tool

Understand how to use the integrated development environment tool for working with SQL in Oracle databases

File Formats

Understands the different file formats associated with each application and when each type should be used

Integration Mechanisms

Understands and maintains the integration mechanisms (in line with IDS

best practice) for applications

Non-.Net Languages – C#, HTML

Understands which programming languages are in use for the systems being supported

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