Job title: Appeals Officer

Salary: C1 £26421.00 - £28770.00

Hours: 37 

Contract: Permanent     

Location: Knowsthorpe Gate

About you

As an Appeals Officer, you will bring to the role:

• Be part of a team
• Excellent organisational skills
• Produce clear and articulate correspondence
• Meeting targets while maintaining quality

About the role

The role is varied and you will be trained in all aspects of the process.

Analysing correspondence received and making decisions regarding progression/cancellation of cases relating to Penalty Charge Notices, in line with legislation.

Collation of documentation for cases that are submitted to the Traffic Penalty Tribunal.

Preparation of reports for senior members of staff

Administrative tasks related to the role.

You will have excellent organisational skills and will be able to produce clear and articulate correspondence. Meeting targets while maintaining quality as part of a team.

What we offer you

We take pride in offering the best employee experience, with benefits including:

• a competitive salary and annual leave entitlement plus statutory holidays
• membership of the West Yorkshire Pension Fund with generous employer contributions
• flexible and hybrid working arrangements subject to service requirements

• a clear career pathway and continuing professional development opportunities
• a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact Karen Edwardes-Correya on 0113 3789759.

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six-month probationary period.
This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job description

To provide administrative support to the Parking Services team.

Main duties and responsibilities:

• Possess the knowledge and experience of the procedures and legislation:
• Traffic Management Act 2004
• Transport Act 2000 bus lane contraventions (Penalty Charges, Adjudication and Enforcement) (England) Regulations 2005)
• Traffic Management Act 2004. The Civil Enforcement of Road Traffic Contraventions (Approved Devices, Charging Guidelines and General Provisions) (England) Regulations 2022.
• Recovery Process: Practice Direction - Traffic Enforcement. Practice Direction supplements CPR Part 75, to enable to process Penalty Charge Notice appeals/representations received.
• Review and analyse correspondence received by letter, email and webmail and to make decisions regarding the progression / cancellation of cases relating to penalty charge notices at various stages of the process, in line with the relevant legislation and Leeds City Council policies.
• Ability to investigate representations received at the Notice to Owner stage. Identify the precise location of the contravention in order to obtain the correct traffic order details relevant to the case. 

• Possess the necessary skills and knowledge to review and comprehend Traffic Regulations Orders. Applying the skills to extract the relevant information (Schedule and Article) in order to make a decision on the required progression of the case. 

• Collating documentation and evidence to be submitted to the Traffic Penalty Tribunal and providing statements, maps and site visit photographs. 

• Have the ability to keep up to date with knowledge of new contraventions that are being enforced and new issuing methods, such as Automatic Number Plate Recognition and static enforcement cameras. 

• Possess the required knowledge to analyse video footage captured by CCTV and ANPR devices to determine if contraventions have taken place. 

• Prepare reports for senior members of staff when required such as history of a vehicle where numerous PCNs have been issued and Subject Access Report (SARS) requests that are received from motorists. 

• Possess the knowledge of the Traffic Enforcement Centre process for Recovery legislation: Practice Direction - Traffic Enforcement.  Practice Direction supplements CPR Part 75.  Preparing/processing legal documents such as Witness Statements and documentation for when a N244 application has been filed and the cases go to court 

• Liaise with external bodies and Enforcement agents to adhere to the debt recovery process and inform them of any information that we have received from the courts (Out of time). 

• Process payments received from enforcement agencies to cases accurately and rejecting payments received when cases have progressed to bailiffs and notifying the payee.

The range of duties also includes:

• Have the skills and ability to use numerous computer systems and applications/programs. Eg; Microsoft office (word and excel), 3Sixty, Financial Management System, Paris and Permit Gateway etc.
• Have the knowledge and experience of adhering to legislative business, financial, audit and operational requirements of the service and the impact on its day to day work, such as raising invoices on the Financial Management System for paying refunds and taking PCN/FPN payments over the telephone. 

• Possess the knowledge and experience of dealing with sensitive and confidential information such as financial and personal information received from motorists to support an appeal. 

• Have the commitment to the continuous improvement of quality standards, business procedures and processes through continuous review and development. 

• The ability to adhere to and maintain the Council's values when responding to appeals and speaking to members of the public. 

• Have the experience of managing your own workload and meeting targets whilst maintaining quality as part of a team to ensure that the work allocated is completed within the time frame given so that we as a team can attain the Keep Performance Indicators set. 

• Speaking face to face with members of the public when required regarding Penalty Charge Notices and clamped vehicles, and taking payments made by debit/credit card and cash. 

• In addition to the above, possess the skills and knowledge do all the administration tasks; 

• Printing of the notices to be issued (daily).
• Scanning and uploading documents to the Traffic Penalty Tribunal and the Traffic Enforcement Centre (TEC), Northampton.
• Emailing Out of Time Opposed cases to TEC.
• Logging on and off correspondence received and replied to.
• Printing letterhead paper for our letters that are posted.

The job description includes a wide range of duties which are compatible with the grade of the post. The extent to which the full range of duties is undertaken will vary from time to time in accordance with the requirements of management for the organisation and allocation of work.

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