Citizens Advice Leeds is working for a fairer society where people are free from the effects of poverty and injustice. We are a local charity helping over 30,000 people a year to resolve financial, housing, employment and other legal issues. If you’d like to join our team helping service users find solutions to their problems, we have a number of opportunities open to qualified and trainee candidates who will bring enthusiasm, strong communication skills and a focus on delivering positive outcomes to their work.
The Role:
We are seeking an Advice Team Supervisor to join our established service delivery teams. As an Advice Team Supervisor you will play a key role in ensuring our advice services are provided to a high standard with a strong focus on customer service. You will consult, lead, motivate and support staff and volunteers to deliver quality services.
The successful applicant will have experience of advice work, supporting staff and/ or volunteers and overseeing day to day service delivery. You should have excellent communication skills and an understanding of the importance of support, training, development and motivation for individuals. You should be organised, solution focused and a good team player.
CLOSING DATE: 10am, 9th September 2024
Interviews to be held from 16 September 2024 onwards
Employee Benefits:
Citizens Advice Leeds offers a competitive remuneration package with additional benefits that support a positive work-life balance:
- Full-time hours are 35 per week with a Flexible Working Policy
- Annual leave entitlement starting at 25 days p.a. (plus bank holidays)
- Defined contributions pension scheme
- Employee assistance programme with access to 24/7 telephone support
- We are a Disability Confident Employer and a Mindful Employer
- City centre location with good transport links
How to Apply:
Application packs for the above post and details on how to apply can be found on our website https://citizensadviceleeds.org.uk/working-for-us/
Please email completed application form to: jobs@citizensadviceleeds.org.uk
The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation. To apply please follow their application instructions.
