Admission & Discharge Coordinator - REQ004905

Job title: Admission & Discharge Coordinator – Integrated Care Delivery
Salary: C1 £28,598 - £31.022
Hours: 37
Contract: Permanent
Location: Dolphin Manor Care Home, Rothwell

An exciting opportunity has arisen within the Integrated Care Delivery Service, and we are recruiting an Admission & Discharge Coordinator to work alongside our team at Dolphin Manor Care Home in Rothwell

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you
We are looking to recruit a well motivated and dynamic individual to work as part of the team at Dolphin Manor Specialist Short-Term Dementia Service. You will take responsibility for the coordination of all admissions and discharges, ensuring prompt action is taken to address any factors which could cause a delay in a person’s discharge home.

You will have excellent communication skills and be able to successfully represent our priority to reduce unnecessary length of stay and prevent delayed discharges.

The successful candidate will demonstrate skills, knowledge and experience in the following key areas of responsibility:

Support the safe admission processes, including responsibility for medicine reconciliation and transcription.

Highlight as early as possible people who are ready for discharge and work with the MDT to coordinate and facilitate their onward move.

Be an advocate of strengths-based social care and for promotion of approaches to maximise independent living and championing the city-wide Home First ambition.

Coordinate referrals to system partners and external organisations such as Homecare Providers, Care Homes and Neighbourhood NHS teams and Active Recovery.

To update the Multi-Disciplinary Team on the progress of patient discharges and any delegated actions.

About the role

Dolphin Manor is delivered in partnership with NHS organisations in Leeds, providing specialist short-term 24-hour care to people with Dementia. The service focusses on recovery of wellbeing for people experiencing psychological distress and behavioural needs.

What We Offer

We understand that our success is built on the dedication and expertise of our team. That's why we offer a comprehensive support structure to help you thrive in your role:

Professional Development: Access to ongoing training and development opportunities to enhance your skills and advance your career.
Collaborative Environment: Work alongside a team of passionate professionals who are committed to making a difference.
Supportive Leadership: Benefit from the guidance and mentorship of experienced leaders who are invested in your success.

For more information

If you have any queries or would like an informal discussion about the role please contact Jaydene Porter, Registered Manager at Jaydene.Porter@leeds.gov.uk

A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job Purpose:

The post holder will work within the Recovery Hub and support the multi-disciplinary team. The post holder will coordinate the safe and timely admission and discharge of customers to and from the Recovery Hub. Ensuring that the person and their carers are provided with a high quality experience from admission through to discharge. The post holder will contribute to the reduction in delayed transfers of care and a reduced length of stay, supporting the wider Leeds health and social care systems.

Responsibilities:

To complete daily delegated tasks from the registered manager to facilitate timely admission to and discharge from the Recovery Hub. This will include but is not limited to:

Coordinate with system partners and external organisations to agree timely admission of customers from both community and acute settings.

To gather basic discharge information on admission and start discharge planning from the earliest opportunity

Support the safe admission processes, specifically with responsibility for medicine reconciliation and transcription.

Highlight as early as possible customers who have no reason to reside within the Recovery Hub and are ready for discharge, ensuring they are discharged in a safe timely manner.

Be an advocate of strengths-based social care and for promotion of approaches to maximise independent living and championing the city-wide Home First ambition.

Coordinate referrals to system partners and external organisations such as Homecare Providers, Care Homes and Neighbourhood NHS teams and SkILS Reablement service.

Contacting system partners such as GP’s, Community Services and Care Homes to request/provide additional information and/or inform them of discharge planning.

Attend and action appropriate tasks as delegated by the Registered Manager or Deputy Manager following Multi-Disciplinary Team meetings.

To update the Multi-Disciplinary Team on the progress of patient discharges and any delegated actions.

Ensure ‘No Reason to Reside’ data is reordered, maintained, updated.

Escalate issues that cannot be resolved within agreed timeframes.

To attend family meetings and clinical meetings (e.g. MDT, Best Interest) and provide feedback post-meeting to the Registered Manager or Deputy Manager and appropriate persons involved in the customers care as necessary.

Liaise with the team on a daily basis for an updated position on customer progress.

To communicate in an appropriate and effective manner to customers, families or carers where there may be barriers to communication such as language barriers, hearing impairments or cognition issues.

To update customer records as appropriate, following the Council’s policies and procedures.

Maintain personal competency in the use of electronic care records such as CIS and PPM+

To comply with the requirements of all Leeds City Council policies, procedures and staff instructions, including responsibilities under the Health and Safety Policy and Procedures.

To actively promote and support Leeds City Council’s policies, best practice and values on diversity and equality of opportunity.

Undertake a range of duties as delegated by the Registered Manager or Deputy Manager, working on own initiative within agreed policies and procedures. This includes but is not limited to the following:-

Supporting customers with daily living tasks including personal care.

To ensure all customers identified to be discharged each day are ready at the agreed time. This will involve completing a Discharge checklist.

To orientate and welcome new customer, families and carers to the Recovery Hub and provide them with relevant service information.

Compiling customer belongings and checking all are present against the patient property form.

Confirming discharge with relatives, care homes, carers or community hospitals/ other NHS organisations as appropriate.

Confirming transport arrangements with relatives and transport services, booking hospital transport if required (in the absence of the admin team).

Ensuring the customer has their medications and discharge summary.

Confirming post discharge arrangements (e.g. outpatient appointments).

Qualifications: Commitment to undertake a Level 3 Adult Care Worker Apprenticeship within 12 months of commencement of the post.

Essential Requirements:

It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

Skills

Ability to undertake moving and handling
Ability to efficiently prepare, communicate and present management information to a range of partners and stakeholders.
Ability to work unsupervised and on a one to one basis with customers and demonstrate an ability to work on own initiative on a daily basis.
Ability to make decisions and work flexibly as part of a team.
Ability to work positively and contribute to multi agency working arrangements
Ability to complete person centred risk assessments and customer support plans
Ability to review risk assessment and support plans in a responsive and person centred way
Ability to assist the manager with medication administration and management within RH17 medication policy and procedure.
Ability to participate in formal reviews including the provider-led annual reviews and participate in multi-agency meetings.
Ability to maintain positive relationships with partners
Ability to demonstrate effective support management and to be able to deputise in the absence of the Manager and Deputy Manager for duties commensurate with the grade of this post.
Ability to seek, interpret and evaluate information from a variety of sources.
Ability to make decisions using all available sources of information, having regard for the consequences and to demonstrate the use of autonomy in reaching such decisions.
Ability to deal with any sensitive issues
Ability to undertake formal staff supervision.
Ability to work with and develop principles of social inclusion and recovery principles.
Ability to work with a variety of electronic communications, data systems and technology.

Knowledge

Demonstrate knowledge of current, trends, policies, legislation and any regulatory body requirements, in relation to vulnerable adults within a social care setting.
Knowledge of the Care Quality Commissions regulatory functions.
Demonstrate an understanding of the importance of confidentiality, data protection and information governance requirements
Demonstrate knowledge of the needs of older people, the concepts and methods of delivering a recovery model and on understanding the needs of customers accessing the service.
Demonstrate knowledge of Quality Assurance systems and of methods of securing service improvement.
Demonstrate an awareness of the needs associated with vulnerable adults, with complex mental health and social needs.
Demonstrate an understanding of equality and diversity issues within Leeds and the local community.
Requirement to complete the Care Certificate within 12 weeks of commencement of the post.
Demonstrate functional skills in literacy and numeracy at Level 2 or equivalent.
Commitment to undertake a Level 3 Adult Care Worker Apprenticeship within 12 months of commencement of the post.
Demonstrate knowledge how to foster and maintain effective partnerships
Demonstrate an understanding of the Local Authority, its function and organisational structures and values.
Demonstrate an ability to identify problems and seek appropriate solutions
Demonstrate knowledge of strength based social work and the social model of disability.

Experience:

Experience in a support management role in a health, or social care / community setting
Of advocacy and / or user involvement.
Of using own initiative and of demonstrating a commitment to service development.
Of contributing to staff appraisal, supervision, staff development within a social care or health care setting.

Essential Behavioural & other Characteristics

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.

Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon

Able to understand and observe Leeds City Council equality and diversity policies.

Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.

Willingness to actively participate in training and development activities.

Flexible and adaptable to change to assist other services as required commensurate to grade.

Participate in appraisal, training, and development activities.

Be aware of and comply with Leeds City Council policies and procedures.

Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.

Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.

The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable Requirements:

It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.

Method of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate.

Skills:

Hold a current driving licence.

Knowledge:

Of health and social care system flow and discharge pathways.
Of a range of assessment approaches and techniques of intervention
Of LCC policies and procedures, including Health and Safety
Of dementia and the impact on a person’s health and wellbeing
Of disability issues and rehabilitative approaches

Experience required:

Of working effectively within multi-disciplinary teams.
Of working in a support management role
Of community-based work with vulnerable people.

Behavioural And Other Job Related Characteristics:

An understanding of challenges faced by older people experiencing complex health needs or of loss / threats to their independence and of other groups in society at risk from discrimination, or who may be marginalised through health, social isolation, or disability issues.

rofessional credibility

Apply for this job