Active Recovery Triage Coordinator - REQ001485

Job title: Active Recovery Triage Coordinator

Contract: Permanent

Hours: 37 per week

Salary: C1 £27,711 - £30,060 pro rata per annum + enhancements

As a Triage Coordinator in Active Recovery, you’ll thrive on making a difference to people’s lives by facilitating their discharge home or preventing their admission to hospital, by coordinating the provision of the Reablement service, to support them in their home.

The aim of the Reablement service is to promote people’s independence and supporting them to achieve their person-centred goals.

About You

As a Triage Coordinator you will liaise with our partners and Leeds Teaching Hospital Trust (LTHT) and Leeds Community Health (LCH) to facilitate the provision of the reablement service to enable people to be discharged home and or avoid their admission to hospital.

As a Triage Coordinator, you will bring significant experience and knowledge of the importance of working with our partners.

You will bring to this role:

A commitment to achieving service key performance indicators such as, achieving the number of people starting in the service and reducing someone’s length of stay in hospital.
Have a flexible approach and the ability to work across various sites to support the service.
Be organised, reliable and committed to working with people who receive the service.
Excellent interpersonal skills and thrive on building positive relationships and partnerships.
Be driven and keen to make a difference to people’s lives.
You will be an organised person and problem solver, develop positive relationships and make sound judgements, have excellent interpersonal skills.
You will have excellent IT skills and be competent with various computer packages. You will have excellent organisational skills and will have the ability to liaise with professionals at all different levels.

About the Role

The SkILs Reablement service is a short-term service responsible for supporting people in their homes, to rebuild their confidence and independence and making sure they can live safely. The team helps people to regain their independence where possible, to do everyday activities or with using equipment to help maintain their independence.

This is an exciting opportunity to join a busy and developing service.

We offer a comprehensive Induction Programme, regular one-to-one meetings, a strong commitment to your personal development and a strong and supportive team with effective leadership.

What we offer you

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays.
membership of the West Yorkshire Pension Fund with generous employer contributions.
flexible and hybrid working arrangements subject to service requirements.
a clear career pathway and continuing professional development opportunities.
a range of staff benefits to help you boost your wellbeing and make your money go further.
a competitive salary plus enhancements for nights and weekendsâ€􀀋â€􀀋.

How to apply

Apply for this job online. Please complete the online application form.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact Janet Bailey (Principal Service Manager) 0113 3760445 or email janet.bailey@leeds.gov.uk

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.

A Disclosure and Barring Service (DBS) check against the Adults’ barred list will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.

We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall’s Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, candidates must consider their own eligibility for sponsorship for a particular role through the Skilled Worker route before applying.â€¯To be eligible for sponsorship you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year or meet one of the other eligibility criteria. For more information visit Skilled Worker visa on the government website. Please ensure you are eligible before applying.

Job Description

Job Purpose To screen and manage all the referrals sent to SkILs Reablement service whilst working in the Active Recovery Triage HUB. To liaise with the Neighbourhood Teams to identify appropriate resources for customer visits and to coordinate the allocation of visits to the Case Officers. Undertake visits to the customers when necessary.

Responsibilities

Planning and Organisation

To contribute towards the planning in relation to the allocation of customer visits to Case Officers.
Manage own workload completing tasks that have been delegated by line manager or others ensuring any issues are highlighted as appropriate.
Work in an organised manner using own knowledge and expertise to deliver tasks on time and to standard.
To look for Support Worker capacity via the Service’s rostering the system.
To screen referrals and make decisions to determine that the individual is eligible and appropriate for the reablement service.
To support hospital discharges, and work alongside the discharge teams within the hospital.

Communication & Relationships

To ensure where appropriate that the individuals are aware of the financial implications of receiving the Reablement service when they are in transition and waiting for a long term provider.
To support hospital discharges by working alongside discharge teams within the hospital and neighbourhood teams and contribute to towards the development of Active Recovery Triage HUB by attending meetings.
Regularly communicate with a range of stakeholders via telephone and email, to support delivery of service.
Maintain effective liaison with stakeholders and manage enquiries through to resolution ensuring they are kept informed of progress.
Be aware of customers and stakeholders needs through regular communication and updates.
Liaise with colleagues and a range of stakeholders in the Service including staff in Hospital and Neighbourhood.
Teams to facilitate and expediate discharges and the provision of visits to customers in the Community.
To support hospital discharges by working alongside discharge teams within the hospital and neighbourhood teams.
To highlight any potential health and safety concerns for staff, that come to light and may impact on the provision of the Reablement service.
To identify any customers who can benefit from provision of community equipment and telecare, and act as “trusted assessor” following training and with access to support.
To highlight any safeguarding concerns and escalate to seek advice from Manager as necessary.
Handle sensitive information in a confidential manner and ensure accuracy in all documentation that is communicated to all parties.
To supervise and undertake training for new team members on the internal processes and procedures.

Information Technology

Maintain and update spreadsheets and internal databases to an accurate standard as required.
To be able to use and maintain Microsoft packages, case management systems, and other IT applications.
To update a customer’s electronic customer record systems.
To respect the confidential nature of the work and ensure customers and carers are aware of policies relating to the customer’s access to records, and work within the appropriate information sharing agreements.
To accurately complete all necessary documentation, both written and electronic records and reports as determined by LCC policy and procedures.
Maintain and update spreadsheets and internal databases to an accurate standard as required.
To deliver a high-quality service in line with Care Quality Commission requirements.
To participate in training and development activities as necessary to ensure up to date knowledge, skills and continuous professional development.
To actively respect and consider all cultural religious personal and social needs.
To actively promote and support LCC policies on Equal Opportunities and to work in an anti-oppressive manner.
To comply with the requirements of all LCC policies procedures and staff instructions, including responsibilities for Health and Safety, Safeguarding Adults and Equality and Diversity and attend all necessary training to support these.
To undertake any other duties appropriate to the grade.

Qualifications Candidates to undertake a Level 3 Adults & Health Apprenticeship Diploma within 12 months of commencement of the post.

Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

Ability to pass information effectively, accurately, and concisely between customers, carers, colleagues, stakeholders and other agencies
Ability to identify and determine whether a customer meets the eligibility criteria to be referred to the service.
Ability to accurately complete all necessary documentation, records and reports using the appropriate technology and IT systems.
Ability to enable customers to make choices about all aspects of their daily lives, in a supporting enabling manner and to support them to achieve their personal outcomes.
Ability to develop integrated working with other services and agencies both within the council, health and third sector organisations.
Ability to make quick decisions, to use initiative, lone working, work unsupervised and be adaptable to different work situations.
Ability to work and communicate with all service user groups, including older people, people who have physical and sensory impairments, people who have mental health problems, people who have learning difficulties, and parents with children, family members.
Ability to understand the needs of customers from diverse multicultural and ethnic backgrounds.
Ability to approach each customer as an individual and to not make assumptions about people’s abilities or the kind of assistance that they require, whilst respecting their choice and control.
Ability to act as a trusted assessor for community equipment and telecare.
Ability to develop working relationships with individuals service customers that are based on mutual dignity and respect.
Ability to attend and participate in meetings and training as required.
Ability to work flexibly as required by the service.
Ability to travel around the city to meet the needs of the service.
Ability to respond to allegations of harm.
Ability to work with a variety of electronic communications and technology.
Ability to communicate with individuals with who have varying verbal skills.
Ability to supervise and provide training to new team members
Must have valid driving licence and access to a vehicle.
Able to work flexibly across different work locations and areas as appropriate.
To have a clear understanding of the function of the SkILs Reablement service.
An understanding of the importance of confidentiality and of the duty to respect each customer’s privacy linked to GDPR.
Awareness of the needs and potential difficulties that elderly and disabled people may experience.
An understanding of the importance of safeguarding.
An understanding of the role of informal carers.
An understanding of the role of other services and agencies.
Knowledge of the Care Quality Commission standards that apply to the delivery of the service.
Regarding Moving and Handling in relation to staff and customer health and safety requirements.
Experience of working with other colleagues and professionals in a team approach.
Experience of working with other stakeholders in a professional capacity.
Experience of working flexibly, undertaking lone working and working on own initiative.

Essential Behavioural & other Characteristics

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
Able to understand and observe Leeds City Council equality and diversity policies.
Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
Willingness to actively participate in training and development activities.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities.
Be aware of and comply with Leeds City Council policies and procedures.
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.

Knowledge and understanding Government Legislation and the factors that effect change.
Knowledge and understanding of customers independence and the Metal Health Act.
Experience of carrying out visits, when necessary, with regards to identifying hazards and risks and putting measures in place to alleviate and or reduce risks.
Dealing with crisis situations.

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