INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates.
Job title: Leeds Ticket Hub Ticketing Assistant
Salary: A1 - A3 £24,413 - £25,185
Hours: 37 (over a 7-day week including some weekends and unsociable hours)
Contract: Permanent
Location: Leeds City Centre
As Ticketing Assistant for Leeds Ticket Hub (LTHUB), you’ll assist in providing Leeds City Council’s ticketing services including selling tickets, memberships, subscriptions, merchandise products, and processing donations in person, by telephone and email, providing excellent customer service to ensure the best possible experience for our customers in all their interactions with LTHUB.
You’ll be part of a small, welcoming and highly effective team who are passionate about culture and events, and work across Leeds City Council with, but not limited to, colleagues in Leeds Arts, Events and Venues, Leeds Museums & Galleries, Leeds Parks and Countryside teams, and external promoters.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About you
As Leeds Ticket Hub’s Ticketing Assistant, you will bring to the role:
- Ability to communicate effectively in writing and verbally.
- Ability to create and maintain effective relationships at all levels.
- Ability to work calmly and effectively under pressure and meet tight deadlines.
- Ability to prioritise one’s own workload.
- Ability to develop and maintain a thorough understanding and knowledge of events, memberships, subscriptions and offers.
About the role
As Ticketing Assistant for Leeds Ticket Hub, you will have knowledge of a CRM and ticketing system, experience of working both in a team and independently and of customer facing roles and experience of handling, reconciling, and banking high volumes of cash. You will also have
have a strong aptitude for acquiring systems knowledge across several platforms. The successful candidate will have a can-do attitude, be able to work on their own initiative and calmly under pressure across multiple projects simultaneously.
The role is integral to the Leeds Ticket Hub team within the Arts, Events & Venues service which organises, manages, and delivers ticketing an CRM database services for a diverse programme of events for LCC and external partners in and around the city.
What we offer you
We take pride in offering the best employee experience, with benefits including:
- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- flexible and hybrid working arrangements subject to service requirements.
- a clear career pathway and continuing professional development opportunities.
- a range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
Please apply with by emailing a copy of your CV and supporting staement (250 - 500 words) to: Shona.Galletly@leeds.gov.uk
Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
If you have any queries or would like an informal chat about the role please contact Shona Galletly, Audience Development Manager. Call 0113 378 4948 or email shona.galletly@leeds.gov.uk
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.
Job Description
Job purpose
To assist in providing Leeds City Council’s ticketing services including selling tickets, memberships, subscriptions, merchandise products, and processing donations in person, by telephone and email, providing excellent customer service to ensure the best possible experience for our customers in all their interactions with LTHUB.
LTHUB works closely with the Marketing & Communications Teams, and actively supports the Marketing Activity across Leeds Arts, Event & Venues, Leeds Museums and Galleries, Leeds Parks and Countryside teams and external promoters.
LTHUB opening hours are dependent on event timings and therefore can be open 7 days a week between 9.00am to 10.00pm at peak periods.
Responsibilities:
- Take bookings/reservations in an efficient manner, with clear attention to detail and a focus on accuracy including, and particularly, in the handling of cash and card transactions.
- Carry out sales transactions in accordance with Leeds City Council Financial Regulations
- Provide on-site ticketing services during event hours for sales, ticket collections, and general enquiries.
- Develop and maintain a thorough understanding and knowledge of events, memberships, subscriptions, packages and offers to be able to provide the best possible customer service and information service.
- Support the Team Supervisor to deliver Leeds International Concert Season subscriptions, Leeds International Film Festival passes and group bookings across a range of events.
- Support the LTHUB team in managing the internal system for reservations.
- Prepare for incoming audiences prior to performances, ensuring the batch ticket print is completed in a timely manner and tickets are prepared for dispatch or collection.
- Responsible for opening and closing the Ticketing Office and ensure the security of the office is maintained.
- Ensure customer service areas are presentable front of house spaces that are stocked with relevant publicity material.
- To undertake the duties of the post in accordance with the LCC’s Policies e.g., Equal Opportunities, Green Strategy, Health & Safety Legislation, etc.
Qualifications:
Already hold a GCSE level C or above in English Language or equivalent and Maths or equivalent.
ESSENTIAL REQUIREMENTS: It is essential that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.
Skills Required:
- Ability to communicate effectively in writing and verbally.
- Ability to create and maintain effective relationships at all levels.
- Ability to work calmly and effectively under pressure and meet tight deadlines.
- Ability to prioritise one’s own workload.
- Ability to develop and maintain a thorough understanding and knowledge of events, memberships, subscriptions and offers.
Knowledge Required:
- Knowledge of a CRM and ticketing system
- Knowledge of GDPR and other data regulations
- Knowledge of the ticketing industry
Experience Required:
- Experience of working both in a team and independently
- Experience of customer facing roles
- Experience of working in ticketing or admissions environment
- Experience of handling, reconciling, and banking high volumes of cash
- Experience of working with CRM databases
Behavioural & other Characteristics required:
- “Can do” attitude.
- Ability to work under pressure of tight deadlines.
- Ability to remain calm, helpful, and professional in challenging customer and client facing scenarios.
- Active interest in the cultural and event industry.
- Ability to prioritise one’s own workload.
- Willing to take personal responsibility for and abide by LCC’s Health and Safety Policy and understand responsibilities for health and safety.
- Conscientious and committed approach towards completing tasks accurately and on time.
- Commitment to one’s own personal development and learning.
- Commitment to LCC’s goals and values.
- Commitment to collaborate with the team to continually improve and develop the service.
- Understanding that working hours will include evenings and weekends.
- Tact and diplomacy.
- Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
- Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon.
- Able to understand and observe Leeds City Council equality and diversity policies.
- Perform all duties having regard to an employee’s responsibility under Health and Safety Policies.
- Be aware of and comply with Leeds City Council policies and procedures.
- Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
DESIRABLE REQUIREMENTS: It is desirable that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities. Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.
Skills Required:
- Able to lead projects.
- Able to deliver briefing & training to the wider team.
- Ability to promote services to potential customers.
Knowledge Required
- An understanding of the basic principles of marketing campaigns, social media and emailing services.
- Knowledge of critical issues in the ticketing industry.
Experience Required
- Experience working with Tessitura Network & TNEW.
Behavioural & other Characteristics required:
- Willingness to participate in wider LAEV initiatives.
#EXT #LI-DNI
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