Silc TL Office - REQ003894

INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates.

Job title: SILC Team Leader – office based

Salary: C1 £28,598 - £31,022

Hours: 37

Contract: Permanent

Location: Westland Road, LS11

As an office-based SILC team leader you will undertake an operational function that provides transport for 4,000 vulnerable clients, older people, children who are in care, children and young people with varing degrees of learning, emotional and physical disabilities on a daily basis.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As an office-based SILC team leader, you will bring to the role:

Good communication skills and the ability to work as part of a team.
Flexibility to the changing needs of the service.
Professional and approachable with a caring attitude
Willingness to actively participate in training and development activities.
A good understanding of Health and safety
Awareness of council policy and procedures in respect of safeguarding and GDPR

About the role

You will be joining a busy operational team who provide a daily passenger transport of SEN and ASC provision across the Leeds authority to approximately 4700 customers. It is essential, you are always flexible to service needs (including the working rota) and collaborate with colleagues within Passenger Transport, Westland Road

You will assist in the delivery of a high-quality professional service working closely with the Resources Scheduler and designated Resource Coordinator to ensure the service meets or exceeds customer/client’s needs and expectations within a designated Area.

You must possess excellent communication skills both verbal and written, be professional, caring, customer focused, confident and skilled in developing positive relationships within Passenger Transport and with all our partner sites, contractors and at times parents and guardians.

It is desirable but not essential that you have experience of staff management. However, you must lead by example, have a positive “can do attitude” be a team player and have the key skills to motivate, influence and coach staff positively through change whilst fully embracing Equality, Diversity and Inclusion and promoting/living the council’s values.

A systematic, pragmatic approach to problem solving and the ability to work under your own initiative and as a collaborative team is essential to deliver the day-to-day transport delivery within ever increasing limited resources and financial challenges.

You will assist in the management and deployment of human resources ensuring best use of resources and value for money. Manage staff performance and sickness by working within the council’s Policy and Procedures whilst providing support to staff and arranging the provision of staff training and promoting their continual development and Health and Well Being.

The need to be flexible but sensitive and compassionate when dealing with a range of complex issues and customers at all levels is critical.

Be willing to learn and develop whilst embracing in full the use of Microsoft Office/Teams, 365 R, Passenger Transport’s planned and live transport platform and the new Genesy’s telephone system. You will be provided with a laptop and mobile phone.

Assist in ensuring all fleet vehicles within your designated area are cleaned both internally/externally and delivered on time to Fleet Services in line with the CEL Fleet maintenance schedule.

You will also assist in the monitoring and reporting of any issues/concerns with the Private Hire contractor vehicles for e.g., defects/cleanliness to the Compliance Officer

To take personal responsibility under, abide by and promote the Council’s Health and Safety Policy to staff under their control and self. There may be need for you to attend a IOSH Managing Safety course.

Be aware of and comply with Leeds City Council policies and procedures e.g., Child protection (Safeguarding), confidentiality and data protection (GDPR) reporting all concerns to an appropriate person.

Interested applicants ideally must possess a full current driving licence preferably with a D1 category and undertake an allocated run when required to assist with maintaining service. (Applicants are encouraged to work towards obtaining a driving licence)

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
flexible and hybrid working arrangements subject to service requirements
a clear career pathway and continuing professional development opportunities
a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidancefor further advice on completing your application.

If you have any queries or would like an informal chat about the role please contact Karen Stroud Resources Scheduler email Karen.stroud@leeds.gov.uk.

A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.

Job Description

Job purpose

To support the operational functions within CEL Passenger Transport in the provision of quality services which consistently meet customer requirements.

Responsibilities

To ensure the effective service delivery to the specified standards.

Always assist with the day to day co-ordination of operational resources and services working flexibly with colleagues and customers as operationally required.

Under the direction of the Senior Resources Coordinator and appropriate manager, interpret specifications/requirements. Develop, implement, and monitor safe systems of work, take corrective action, and ensure continuous improvement. To be proactive in response to service failures and to challenge and address issues positively.

Assist in the management and deployment of human resources including; managing staff performance, sickness: working within the council’s Attendance Management Policy and Procedures providing support to staff and arranging the provision of staff training and promoting their continual development and Health and Well Being.

Develop, implement, and maintain appropriate administrative procedures.

Ensuring provision, safe use and maintenance of equipment and materials.

Promotion, implementation, monitoring and the preparation of information within the section relating to ISO 45001, OHAS 18001 Health and Safety, VOSA, and EMAS.

Complete regular monitoring/review of education routes, customers day centres/schools and the quality of the transport service delivered both in – house/external (Private Hire) and the overall service provided to customers.

To participate in an Out of Hours provision facilitating emergency appropriate changes.

To assist in coordinating and planning staff training days within Education settings and CEL Passenger Transport.

To use appropriate Microsoft applications, Transport software platforms (365 Response) and mobile devices to assist in delivering a transport service that is always efficient and cost effective.

To drive an assigned term time education transport route. Ideally, with a LCC vehicles residing at your home address or school site.

To act as the services customer liaison officer with members of a school site and with parents/guardians when required.

To work collaboratively with LCC and school colleagues in the effective management of sensitive/complex transport cases.

Be aware of and support difference and ensure equality for all working in an anti -discriminatory manner, upholding and promoting the values, standards, culture, and equal opportunities of Leeds City Council.

To take personal responsibility under, abide by and promote the Council’s Health and Safety Policy to staff under their control and self.

Be aware of and comply with Leeds City Council policies and procedures e.g. Child protection (Safeguarding), confidentiality and data protection (GDPR) reporting all concerns to an appropriate person.

Assist in ensuring all fleet vehicles within your allocated sites are cleaned both internally/externally and delivered on time to Fleet Services in line with the CEL Fleet maintenance schedule.

Responsible for monitoring and reporting of any issues/concerns with the Private Hire contractor vehicles for e.g. defects/cleanliness to the Compliance Officer.

To work collaboratively with colleagues, knowing when to seek help and advice.

The duties outlines are not meant as an exhaustive list and will also compromise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Flexible and adaptable to change to assist other services as required commensurate to grade

Participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills.

Improve own practice through observation, evaluation, discussion with colleagues and development programmes.

To work collaboratively with colleagues, knowing when to seek help and advice.

Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.

Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person

Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards and equal opportunities of Leeds City Council.

Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.

The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.

The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications

Hold a full driving licence with a D1 category.

Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

Method of Assessment will be through one or more of the following Application Form, Test, Interview, and Certificate

Essential Behavioural and other Characteristics

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
Able to understand and observe Leeds City Council equality and diversity policies.
Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
Willingness to actively participate in training and development activities.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities.
Be aware of and comply with Leeds City Council policies and procedures.
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
Committed to continuous improvement.
Willingness to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development.
Understand and embrace our values, behaviours and codes of conduct.

Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.

Skills Required

Able to work flexibly across different work locations and areas as appropriate.
Excellent communication skills to people at all levels including staff and customers.
Able to produce clear and concise reports.
Able to lead, motivate and direct others. Able to deal effectively with sensitive personnel related issues in a professional and confidential manner.
Assisting in the setting of targets and plan workloads to meet deadlines and achieve results whilst working in a competitive environment.
Able to manage change including organisational reviews.
Able to carry out vehicle and equipment store inspections, reports defects and repairs and initiate follow up action.
Able to work to customer specifications with a commitment to providing quality, value for money which consistently meets customer requirements.
Able to effectively consult and negotiate with staff and customers.
Assist in investigations and resolve complex management and other issues.

Knowledge Required

Knowledge of IT applications, including Microsoft Office packages.
Knowledge of IS0 45001, Health and Safety, EMAS and other Comparable management systems.
An awareness of and sensitivity to the changes affecting local government and the need for flexibility to implement change.
Knowledge of modern management techniques and information systems.
Knowledge of standard staff management and personnel procedures.
An understanding of Council Policies and Procedures.

Experience Required

Proven management experience and organisational experience, including experience of managing staff and managing change.

#INT

#LI-DNI

Experience of working in a large bureaucracy.
Experience of working in local government.
Experience of staff supervision, mentoring and developing a team

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