Job title: NEET Support Apprentice
Salary: B1 £25,185 - £25,989
Hours: 37
Contract: 18 months
Location: The Reginald Centre, Leeds, LS7 4EX.
As a NEET Support Apprentice, you will excel as part of a team that provides information, advice, and guidance to young people, helping them transition into further education, training, employment with training, or an apprenticeship. This important role helps to ensure that Leeds City Council meets it’s statutory responsibilities to track and support our NEET and Not Known young people as well as achieve our September Guarantee.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About you
As a NEET Support Apprentice, you will bring to the role:
- A positive view of young people and a commitment to a young person-centred approach
- An understanding of the issues which concern young people today
- An ability to effectively establish relationships with other essential services/partners, including young people and their families.
About the role
As our new NEET Support Apprentice, you will work closely with the Tracking Co-Ordinator to learn all facets of the tracking role. This includes the statutory responsibility of reporting on and supporting young people in Leeds who are NEET (Not in Education, Employment, or Training) and those whose status is Not Known.
This position is a key part of our Pathways team, which provides NEET young people with Careers Information, Advice, and Guidance to help them access appropriate and sustainable training and educational opportunities.
What we offer you
We take pride in offering the best employee experience, with benefits including:
- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- flexible and hybrid working arrangements subject to service requirements
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
Apply for this job online. Please complete the online application form.
Read our guidancefor further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
If you have any queries or would like an informal chat about the role please contact Anne Gallagher on 07891 271586 or email anne.gallagher@leeds.gov.uk.
A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.
Job Description
Job Purpose Undertake daily telephone tracking work to ascertain the status of young people in line with the statutory duties of LA’s, this is a largely an office based role with some outreach work as required. The role carries the expectation that you undertake and complete a level 2 in Customer Services adhering to specific timescales and expectations
Responsibilities
- Offer young people initial information, advice and guidance on post-16 options
- Proactively refer young people to the city centre/localities drop in locations
- Engage with any parent/carer contacted by telephone and encourage them to support young people to make contact with the Leeds Pathways Support Team (LPST)
- Use Technology/social media to track young people, where appropriate
- Work closely with the data team as directed by the Tracking Coordinator
- Update electronic files in line with CCIS user rules
- Support the team with NEET/Not Known sweeps as appropriate.
- Explore partnerships and develop them to improve outcomes for young people
- Support the Tracking Coordinator in ensuring that performance targets are being met
- Use the Leeds Practice model which includes a Restorative Practice approach
- Be proactive in safeguarding and promoting welfare of Children & Young People
- The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
Qualifications No formal qualifications are required on commencement however it is an essential requirement of the role that you commence the Level 2 in Customer Services and to have completed this qualification within 2 years of appointment
Essential requirements Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.
- Able to empower young people to tackle problems, take appropriate actions and become active citizens
- Able to work effectively with young people and secure their commitment to achieving learning outcomes
- Able to work with young people to safeguard their welfare
- Able to effectively manage conflict
- Able to effectively establish relationships with other essential services/partners
- Able to plan and organise own workload
- Able to support the Tracking Coordinator in addressing any HR related procedures
- Able to carry out administrative duties and meet deadlines
- Able to publicise and market the work
- Flexible approach to meet the changing demands of the Youth Service
- Able to undertake a flexible and varied working
- Understanding of the issues which concern young people today
- Knowledge of child protection and welfare issues
- Knowledge of local and national policies and their relationship to Youth Work
- Knowledge of Health & Safety issues affecting all activities within the posts remit
- Good working knowledge and understanding of The Leeds Practice Model, Outcome Based Accountability (OBA) and Child Friendly City priorities
- Knowledge of, and evidence of the ability to communicate effectively and develop positive links with other services/partners
- Experience of working with young people in a diverse range of environments
- Experience of enabling young people to explore their values and self-respect
- Experience of effectively recording work
Essential Behavioural & other Characteristics
- Positive view of young people and a commitment to a young person-centred approach
- Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
- Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
- Able to understand and observe Leeds City Council policies and procedures.
- Carry out all duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
- Willingness to actively participate in appraisal, training and development activities to ensure up, to date knowledge and skills.
- Flexible and adaptable to change to assist other services as required commensurate to grade.
- Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity of Leeds City Council.
- Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
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