ITT Delivery Manager - REQ004303

INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates.

Job Title: Independent Travel Training (ITT) Delivery Manager
Salary: PO4 £46,142 - £49,282
Hours: 37 per week
Contract: Permanent
Location: Leeds City Centre (with flexible and hybrid working arrangements)

Introduction

As an Independent Travel Training Delivery Manager, you will play a key role in delivering children’s transport priorities for Leeds City Council, supporting accessible and inclusive education and learning settings for children and young people. You will manage and support a team of SEND Assessment Officers, oversee transport applications and appeals, and contribute to the development and delivery of Independent Travel Training (ITT) programmes.

Leeds City Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We promote diversity and want our workforce to reflect the population of Leeds. Read more about our https://jobs.leeds.gov.uk/our-values and https://www.leeds.gov.uk/childfriendlyleeds.

About you

As an ITT Delivery Manager, you will bring:

Experience of managing staff and leading service delivery in a relevant setting.
In-depth understanding of statutory duties related to education transport.
Ability to lead officers, manage appeals, and deliver training programmes.
Strong communication, analytical, and organisational skills.
Ability to work flexibly, manage competing priorities, and support continuous improvement.

About the role

You will:

Line manage SEND Assessment Officers and support or deputise for senior managers in Children’s Transport and the wider Learning Infrastructure Service.
Oversee the implementation of Section 508 of the Education Act 1996 in respect of the council’s duties to provide education transport assistance, including maintaining an effective appeals process.
Liaise with schools, families, and partner agencies to ensure effective transport solutions for children and young people with SEND.
Manage statutory appeals, complaints, and contribute to the preparation of case statements and responses to external enquiries.
Work with the West Yorkshire Combine Authority to deliver the joint cooperation agreement to provide statutory Home to School transport to children and young people in Leeds.
Working with the existing ITT Delivery Manager you will support the delivery and development of Independent Travel Training (ITT) across the city, including the design and delivery of training for professionals and partner agencies.
Support the development and delivery of traded ITT consultation packages and Training the Trainers programmes, including direct delivery of training nationally.
Ensure compliance with Leeds City Council policies and procedures, including safeguarding, equality, and health and safety.

What we offer you

We offer:

A competitive salary and annual leave entitlement plus statutory holidays
Membership of the West Yorkshire Pension Fund with generous employer contributions
Flexible and hybrid working arrangements subject to service requirements
Continuing professional development opportunities
A range of https://jobs.leeds.gov.uk/our-benefits

How to apply

Please complete the online application form.

https://jobs.leeds.gov.uk/guidance-notes-completing-your-application for further advice on completing your application.

If you have any queries or would like an informal chat about the role, please contact Sally Lowe, Head of Learning Infrastructure sally.lowe@leeds.gov.uk.

A Disclosure and Barring Service (DBS) check will be carried out on preferred candidates. Read our https://jobs.leeds.gov.uk/policy-statement-recruitment-ex-offenders.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the https://www.gov.uk/skilled-worker-visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.

Job description

Job Purpose:

The primary focus of the job will be centred on delivering children’s transport priorities, with the opportunity to support the wider team’s work in ensuring accessible and inclusive education and learning settings.

Responsibilities:

To ensure consistent implementation and interpretation of policies and procedures across the Assets and Access team, with the ability to think creatively wherever possible and to share approaches to secure wider benefits
To lead officers in activities where their roles support the job purpose, and to support or deputise for senior managers in the Assets and Access team in ensuring the delivery of broader work programmes where appropriate
Oversee implementation of Section 508 of the Education Act 1996 in respect of the council’s duties to provide education transport assistance to eligible children and young people, to include ensuring that an effective appeals process is maintained.
To ensure and develop consistent implementation and interpretation of transport policies and procedures amongst relevant service areas across the council, with the ability to think creatively wherever possible and to share approaches to accrue wider benefit
To oversee processes for the referral of eligible children to appropriate support, including Independent Travel training, transport allowances, vehicle transport and mainstream education transport services provided by WYCA.
To liaise, advise and maintain close contact with those agencies and professionals involved in the transport assessment process (schools/settings, Passenger Services, SENSAP, Educational Psychologists, Health, Social Care, WYCA etc.)
To organise, chair and attend meetings with parents, schools and other relevant agencies/professionals to discuss specific issues associated with transport for individual pupils who have SEND and complex travel support needs
To chair and organise conciliation meetings where parents are in disagreement with the application of transport policy in order to prevent service failure and/or complaints to the Local Government Ombudsman.
To ensure arrangements are made for liaison with parents, or where relevant young people aged between 0 – 25, to promote the uptake of Personal Travel Allowances for children with the highest levels of need and/or the most complex travel needs, having direct involvement where appropriate.
To manage the preparation of written case statements in response to Local Government Ombudsman investigations, when required, and responses to complaints from elected members, MP’s etc where appropriate.
To oversee an effective statutory education transport appeals process, including the preparation of appeal hearings, appeal bundles and the clerking of education transport appeals, and to manage complaints and legal challenges including supporting the preparation of press releases.
To work under own initiative using logical reasoning skills, concentrating on devising solutions to problems with project plans, policies and team-level processes.
To contribute to maintaining the efficient use of resources for children with special educational needs.
To manage relevant staff members within the team and to respond flexibly to the changing shape of the service as the team responds to increases in demand.
Working with stakeholders in the council and partnership organisations to implement a traded offer of ITT consultation packages and Training the Trainers programmes in support of the council’s business and financial plans
Seek out opportunities to engage services we want to engage in the provision of ITT locally, and an ITT traded offer nationally, and develop and sustain positive working relationships as needed.
To ensure that the service maintains an effective offer of training for Independent Travel Trainers, both internally and externally, by:
- Designing training in line with awarding body requirements
- Overseeing the relevant training contributions of officers whose roles support the post holder’s job purpose
- Direct delivery of training nationally, including overnight stays outside Leeds as needed, typically once per month.
- Initiating training and the organisation of staff development and training programmes for professionals whose work fits within the remit of ITT
- Leading initiatives to ensure high quality service provision and practice
- Ensuring the provision to partner agencies of appropriate staff development, training materials and resources
- Overseeing quality assurance requirements for qualifications and externally accredited programmes
Undertake comprehensive evaluation of programmes in consultation with cross-council colleagues and services
Continuously review and support the delivery of the ITT Training the Trainers programme, with an emphasis on adapting it to meet the needs of the cohort being delivered to
Show leadership and direction to officers whose roles contribute to the post holder’s job purpose, engaging and motivating staff to create a culture of team work, flexibility and creativity
Support Senior officers through making recommendations on budget management and financial planning, monitoring activities in accordance with approved procedures whilst adhering to Council Financial Regulations
Assist in ensuring all appropriate areas of the Assets and Access team’s work are delivered with an ethos of restorative practice with aim to achieve a Child Friendly City
Flexible and adaptable to change to assist other services as required commensurate to grade
Participate in appraisal, training and development activities as necessary to ensure up to date knowledge and skills
Improve own practice through observation, evaluation, discussion with colleagues and development programmes.
To work collaboratively with colleagues, knowing when to seek help and advice.
Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding and promoting the values, standards, and equal opportunities of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment or victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications

Desirable:

Educated to degree level or equivalent

Level 3 Education and Training Award, or an ability to work towards this

Qualifications in a field relevant to work in the children’s workforce would be desirable

PERSONAL SPECIFICATION

ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements

Method of Assessment will be through one or more of the following Application Form, Test, Interview, and Certificate

Skills Required

Able to work flexibly across different work locations and service areas as appropriate
Ability to lead officers in activities where their roles support the job purpose, and to support or deputise for senior managers in the Assets and Access team in overseeing the delivery of broader work programmes where appropriate.
Able to plan, deliver and evaluate professional development opportunities
Ability to deliver sensitive messages in a constructive way, give feedback with sensitivity, honesty and clarity and deal effectively with conflict
Ability to manage self and resources – ability to work under your own initiative, setting your own priorities, with limited supervision whilst managing several competing priorities
Ability to communicate effectively, accurately, and concisely in written, verbal and visual formats, to support, influence and set strategic direction
Ability to engage and influence senior leaders, managers and practitioners across services dealing with children and families, to establish & maintain effective working relationships and secure credibility for yourself and the team.
Ability to question and reflect on situations. To hold critical thinking skills and the ability to interrogate, question and analyse information to influence service change and support the quality of the transport applications & appeals process in line with statutory guidance
Manage incremental and fundamental change effectively, respond flexibly to new ideas and promote change as a natural process within the Council and the wider social context.

Knowledge Required

An in-depth understanding of the priorities of the Assets and Access Team, Children & Families Services and the broader council
An understanding of project management
An in-depth understanding of the council’s statutory duties related to the provision of education transport support.
In-depth knowledge of current legislation, policy and research on issues relevant to the provision of education transport

Experience Required

Demonstrable experience of managing the delivery of training programmes and projects and working to time scales
Substantial experience of managing major cultural change and service improvement
Of effectively using your own judgement skills to ensure positive outcomes whilst maintaining good working relationships with senior managers, colleagues, partners and other stakeholders
Evidence of successfully leading multi -agency collaboration
Experience of delivering and leading training courses

Behavioural & other Characteristics required

Committed to continuous improvement.
Ability to understand and observe Leeds City Council Equal Opportunities Policy.
To carry out all duties having regard to an employee’s responsibility under Health & Safety Policies.
Willingness to actively participate in training and development activities to ensure up to date knowledge, skills and continuous professional development
Understand and embrace our values, behaviours and codes of conduct.

DESIRABLE REQUIREMENTS: It is desirable that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role. Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.

Experience Required

Demonstrable experience of managing the delivery of Training the Trainer programmes
Demonstrable experience of managing the delivery of a traded service.

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