Job title: Facilities Manager (Markets service)
Salary: PO2 £39,862 - £42,839
Hours: 37
Contract: Permanent
Location: Market offices, Westminster Building, New York Street, Leeds LS2 7DT
As the Facilities manager in the market team, you will thrive on leading the day to day facilities management of one of the largest markets in Europe. You will lead a small team in all areas of facilities management including health and safety, cleaning, security, maintenance, client contract liaison and events management.
It is not all about the day to day stuff though, you will also be responsible for coordinating and overseeing all facilities management requirements associated with the exciting refurbishment projects taking place on the market now and over the next few years.
Always with an eye to the future you will work closely with the Senior Management team to advise on areas for improvement and you will always be reviewing methodologies to improve the facilities service.
To measure the performance of the team and the service provided you will introduce, develop, monitor, review and achieve performance targets and report to the Senior management team on the achievement of these on a timely basis.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About you
As the Facilities Manager you will bring to the role:
- experience of facilities management in particular areas of cleaning, maintenance, health and safety and security.
- ability to manage a diverse and conflicting range of stakeholders including staff, retailers, contractors, ward members, and customers.
- sound understanding of health and safety management principles including risk awareness and assessment.
- ability to identify and suggest areas for improvement and to oversee changes from idea to implementation to improve service quality.
- sound knowledge and understanding of programmed, planned and reactive building maintenance management.
About the role
The Markets service is responsible for managing the Council portfolio of retail markets in the Leeds district including the large Kirkgate indoor and outdoor markets in the city centre which attract close to 6 million visitors annually.
The markets at Kirkgate operate Monday to Saturday, however we do not rest and we utilise Sundays, Bank Holidays, evenings and early mornings for catching up on our cleaning and maintenance tasks.
The Kirkgate Market strategy sets out the future vision for the market which is to be an inclusive, successful, and sustainable part of the city centre offer. The Facilities manager will play a key role in helping to achieve many of the objectives in the strategy to play their part in continuing to ensure that the market remains an attractive, safe, and welcoming destination where our investment secures the unique offer for future generations, a place for everyone, where people can experience Leeds, its people, heritage and culture.
To achieve this vision the service must continue to be streamlined and efficient, offer excellent customer service and operate within the constraints of its budget whilst maximising opportunities to increase revenue and drive down costs. The postholder will play a vital role in helping to achieving these important elements of the service.
What we offer you
We take pride in offering the best employee experience, with benefits including:
- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- flexible and hybrid working arrangements subject to service requirements
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
Complete the online application form.
Read our guidance for further advice on completing your application.
If you have any queries or would like an informal chat about the role contact Chris Ashby, Deputy Markets manager - tel number: 0113 3781944 or email chris.ashby@leeds.gov.uk
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you¼ usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.
Job Description
Job purpose: To provide an effective facilities management provision in the areas of cleaning, maintenance, health and safety, security and event management for the Council Markets service.
Responsibilities
- To oversee the day to day facilities management of the market in the key areas of cleaning, maintenance, health and safety, security and other such functions to ensure the delivery of quality services to customers, traders and staff.
- To secure appropriate staffing and other resource to achieve organisational objectives utilising resources within budgets.
- To manage the work priorities of the Assistant Facilities managers (AFMs) including undertaking appraisals and identifying training and development needs.
- The recruitment, selection, induction, development, training, attendance management and other personnel functions relating to the AFMs and other members of the team as required.
- Manage daily all internal and external facilities management contracts to ensure adherence to contract conditions and to take corrective action as required including preparation of reports detailing any breaches of contract to the Deputy Markets manager (DMM).
- To introduce, develop, monitor, review and achieve performance targets and key performance indicators relevant to the facilities management aspect of the service and to report to the DMM on the achievement of these on a timely basis. To identify and implement corrective action as required.
- To advise the DMM on areas for facilities management improvement and to review methodologies to maximise the effectiveness of a quality service provision regarding quality and cost efficiency.
- Organise, coordinate and monitor within budgetary allocations the maintenance of all property, plant and equipment managed and used by the service including in particular fire detection, precaution and prevention systems.
- To assess, raise and authorise job orders for facilities management related work using the relevant management information systems.
- To receive and manage in priority reports, complaints and requests from traders, contractors, customers and officers on matters relating to facilities management including maintenance issues and to either address as required on a timely basis or to report these to the DMM to agree priorities for completion.
- To manage and ensure the AFMs undertake unit inspections and to complete and collate the inspection reports for the DMM with recommendations and to arrange any remedial work identified during the inspections.
- To ensure contractors, staff, traders and customers comply with health and safety requirements/legislation and to take immediate corrective action when shortfalls are identified.
- To undertake general operational risk assessment management including overseeing all permit to work systems.
- To co-ordinate and oversee all facilities management requirements arising as a result of refurbishment/redevelopment and capital funding schemes.
- The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
Qualifications
- Qualification in health and safety management
Essential requirements - candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements:
- Ability to manage a diverse and conflicting range of stakeholders including staff, retailers, contractors and customers.
- Ability to manage and monitor performance effectively and to set clear objectives for the review of individual and team performance.
- Ability to resolve conflict.
- Sound understanding of health and safety management principles including risk awareness and assessment.
- Ability to manage conflicting priorities
- Ability to identify and suggest areas for improvement and to oversee said changes from idea to implementation to improve service quality.
- Ability to collect and analyse information, including financial data, and to draw logical conclusions from the information.
- Understanding of financial management and experience of being responsible for facilities management budgets.
- Ability to develop productive working relationships that command respect, trust and confidence.
- Sound knowledge and understanding of programmed, planned and reactive building maintenance management.
- Knowledge of Information Technology desktop packages particularly word, excel and email applications.
- An understanding of data protection issues and confidentiality (GDPR)
- Relevant experience of operational/facilities management in particular areas of cleaning, maintenance, health and safety and security.
- Experience of managing a team including all associated personnel functions such as training and development, attendance management, disciplinary and capability procedures.
- Experience of overseeing internal and external facilities management contracts such as cleaning, maintenance and security to ensure adherence to contract conditions and experience of taking effective corrective action when shortfalls are identified.
- Experience of overseeing change management projects in particular evidence of previous experience of introducing facilities management changes to improve service provision.
Essential Behavioural & other Characteristics
- Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
- Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
- Able to understand and observe Leeds City Council policies and procedures.
- Carry out all duties having regard to an employee responsibility under Health, Safety and Wellbeing
- Willingness to actively participate in appraisal, training and development activities to ensure up, to date knowledge and skills.
- Flexible and adaptable to change to assist other services as required commensurate to grade.
- Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity of Leeds City Council.
- Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
- The Council has adopted a flexibility protocol, and the role will be expected to work within these parameters.
- To work every Saturday
- To have a flexible approach to the hours to be worked and at the exigencies of the service including working Sundays, Public and Bank holidays as required.
- To be the first out of hours emergency contact for the market buildings primarily to offer advice and support to external contractors and be able to attend site out of hours if required.
Desirable requirements candidates are not required to meet all the following desirable requirements however these may be used to distinguish between candidates:
- Experience of facilities management in a large retail environment.
- Experience of managing/overseeing enforcement policies and procedures for example ensuring compliance with regulations, bye laws, terms of agreement etc.
- Experience of taking robust enforcement action for example ensuring compliance with regulations, bye laws, terms of agreement etc
