Deputy Manager - REQ002832

INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates.

Job title: Deputy Manager

Salary:SO1 £34,434.00 - £36, 363.00 (plus enhancements for weekend working)

Hours: 37

Contract: Permanent

Location: Dolphin Manor Care Home.

Are you passionate about delivering exceptional care and support to older people? As a Deputy Manager at Dolphin Manor care home, you will play a vital role in leading high-quality, person-centred service that promote dignity, independence, and wellbeing.

You will support the Registered Manager in fulfilling duties under the Health and Social Care Act 2008 (Regulated Activities) Regulations, ensuring compliance with essential standards of quality and safety. Your leadership will help maintain a culture of continuous improvement and professional excellence across the team.

A strong understanding of dementia care is essential, alongside a broader awareness of the Care Act 2014 and its emphasis on wellbeing, prevention, and personalised care planning. You will work collaboratively with health professionals and system partners to support timely assessments and interventions in the community, helping to reduce unnecessary admissions to acute settings and improve hospital system flow.

This role is integral to the wider system ensuring the service facilitates safe and timely admissions and discharges and contributing to reduced delays and improved outcomes for the people we support.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

About you

As a Deputy manager, you will bring to the role:

Strong communication skills and the ability to work as part of a team.
Have strong leadership Skills.
Be able to manage the team in the absence of the Registered Manager
Understand strength-based care and CQC assurance framework.
Be committed to encourage Independence and provide outcome focused care.
We willing to undertake level 4/5 leadership and management.

About the role

Dolphin Manor will operate as a specialist dementia hub, offering two distinct units tailored to meet a range of complex needs:

The Oaks is a 12-bed enhanced care unit designed to support individuals living with dementia who present with behavioural and psychological symptoms, including emotional distress and acute delirium. The unit provides a higher staffing ratio to reduce reliance on one-to-one care and adopts a recovery-focused approach rooted in the CLEAR Dementia Framework.
The Elms comprises 21 beds, including dedicated spaces for respite, discharge (Pathway 2/3), and step-up/step-down support. It is designed to facilitate short-term recovery and assessment, particularly for individuals with cognitive impairment or those undergoing diagnostic evaluation

Both units operate 24 hours a day, 365 days a year, delivering rehabilitative and outcome-focused care in a homely environment. The service works in close partnership with the Leeds and York Partnership NHS Foundation Trust (LYPFT) and Neighbourhood Care Teams, ensuring integrated care pathways and timely interventions. This collaborative model supports hospital system flow by offering a positive alternative to acute admission and enabling safe, community-based transitions

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
flexible and hybrid working arrangements subject to service requirements.

a clear career pathway and continuing professional development opportunities.
a range of staff benefits to help you boost your wellbeing and make your money go further.

How to apply

Apply for this job online completing the safeguarding application form.

If you would like an informal discussion before you apply for the role, please contact Jaydene Porter The Registered Manager 07480242142.

Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job purpose

To assist the Registered Manager in discharging their duties under the Health and Social Care Act 2008 (Regulated Activities) Regulations 2009. To assume management of the Home in the absence of more senior members of staff.

Use sound management techniques to establish and maintain good standards of care practice, using the resources placed at the post holder disposal by the Registered Manager. To promote a culture of continuous improvement amongst the staff team, supporting them to deliver an excellent service for each of the customers that conforms to the requirements of the City Council Multi-Disciplinary Policy and Procedures for Safeguarding Vulnerable Adults.

Responsibilities

To assist the Registered Manager in the management of budgets devolved to the Care Centre, prudently and within the established cash limits, in accordance with the established financial procedures of the City Council.
To assist the Registered Manager in being responsible for the planned maintenance and development of the living environment to ensure that it meets the requirements of the Essential Standards of Quality and Safety
Manage and supervise a team of staff including Team Leaders to ensure the delivery of an effective service and that professional standards and codes of conduct are met.
Manage day to day operations of the services. Ensure that professional practice is monitored and delivered in accordance with professional codes of conduct.
To assist the Registered Manager in managing the quality assurance frameworks, measuring and monitoring standards and quality of care.
To ensure that the post holder assists the Registered Manager to provide individual service plans (Care Plans) which conform to the requirements of the Essential Standards of Quality and Safety.
To be fully involved in the recruitment of staff, in line with the policies and procedures of Leeds City Council, and the requirements of the Essential Standards of Quality and Safety - sufficient staff with the appropriate skills, competencies and qualifications to provide care in line with the published Statement of Purpose for the Service.
To establish good professional working relationships with the officers of the Care Quality Commission and to ensure that services co-operate fully with their inspection processes and in the absence of the Registered Manager, respond promptly and appropriately to their findings upon receipt.
To assist the Registered Manager in ensuring that all aspects of the City Council Continuous Improvement Programme is fully adhered to. Including.

Ensuring that all grades of staff receive an annual appraisal and that from this appraisal their training and developmental needs are identified and an action plan put in place to address these needs.
Monitoring the implementation of each member of staff personal action plan and to record achievement against agreed targets.
Ensuring that all grades of staff receive regular supervision.
Operating the attendance management procedures
Dealing with complaints, issues of poor performance, staff discipline and grievances.

To participate in and ensure that all staff are deployed on the 24-hour rota and that staff rotas provide sufficient care and support to meet the residents* assessed needs.
To have a clear understanding of the responsibilities under the Health and Safety at Work Act 1974, and of the other regulations listed in the Essential Standards of Quality and Safety.
In the absence of the Registered Manager, to represent the interests of the unit at various meetings and forums at a variety of locations.
To establish sound and professional relationships with other disciplines within Health and Social Care and to liaise with medical, clinical and mental health professionals to ensure provision of 24-hour medical care.
To assist the Registered Manager in maintaining all such records in respect of the conduct of the services as required by the policies and procedures of Leeds City Council and the Schedules of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2009.

To Assist the Registered Manager in ensuring that access to services for older people from Black and minority ethnic communities is facilitated and that services are provided with respect and dignity in culturally appropriate and acceptable ways that follow Leeds City Council Culturally Competent Care guide.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills.
Improve own practice through observation, evaluation, discussion with colleagues and appropriate CPD programmes.
Work collaboratively with colleagues, knowing when to seek help and advice.
Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equality & diversity policies of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications

Registered Manager (Adults) NVQ Award at Level 4

Or A qualification in Social Care at NVQ Level 4 or above or First Level Nursing PLUS a qualification in Management equivalent to NVQ Level 4 or above.

Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

Skills required

Able to work flexibly across different work locations and areas as appropriate.
The ability to undertake the full role of the Registered Manager in their absence.
Good communication and interpersonal skills.
Good written & report writing skills.
The ability to manage and support staff and service users through periods of change
The ability to operate administrative procedures and recording systems to provide accurate management information as and when required.
The ability to support, develop and manage a large staff group.

Knowledge required

A full understanding of the Registered Managers responsibilities under Health and Safety Legislation.
A good knowledge and understanding of the obligations of a Registered Manager under the Health and Social Care Act 2008 (Regulated Activity) Regulations 2009 and the Health and Social Care Act 2008 (Registration) Regulations 2009.
A knowledge of the needs of older people, and the evolving national agendas, including the National Service Framework for Older People in the development of care practice and service delivery.

Experience required

A minimum of 3 yearsexperience of supervisory management in residential care.
Experience of managing effective staff appraisal and supervision practice.
Experience of working as a part of a multi-disciplinary team in providing care.
Experience of managing risk assessment in a residential and day care setting.

Essential Behavioural & other Characteristics

Sensitive to needs of older people and their relatives.
Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
Able to understand and observe Leeds City Council equality and diversity policies.
Carry out all duties having regard to an employee responsibility under Health and Safety Policies.
Willingness to actively participate in training and development activities.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities.
Be aware of and comply with Leeds City Council policies and procedures.
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.

Skills required

Able to represent the Care Centre and OPDSU at meetings and conferences.
Ability to contribute to the planning and establishment of systems for quality monitoring processes.
The ability to deliver in-house Training/presentations to staff employed in the Care Centre and other agencies.
The ability plan and manage complex budgets
Ability to assist the Registered Manager to plan the development of services against Service Level Agreements and Evolving National Priorities Guidance for Older Peoples Services.

Knowledge required

An understanding of business philosophy/culture and the need to develop customer focused services.

Experience required

Background in residential and day care services for older people.
Experience of working in a setting which promotes and fosters independence in older people

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