Complex Needs and PI Deputy Manager - REQ002833

INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates.

Job title: Complex Needs and PI Deputy Manager

Salary: SO1 £34,434 - £36,363

Hours: 37

Contract:Temporary – Initial 3 months.

Location: Care Delivery Service Complex Needs & PI Day Opportunities

As a Deputy Manager you’ll want to achieve the best possible outcomes for people. You will thrive on making a difference in people’s lives while working in the health and social care sector.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council valuesand ambitions.

About you

The successful candidate must demonstrate skills, knowledge, and experience in the following key areas of responsibility:

You will be committed to quality service delivery and provide direction and supervision to staff.
Ensure people receive a person-centred service and are supported towards independence
Development of the service to work consistently, effectively, and efficiently with partner organisations
Implementation of council policies and procedures.

About the role

As our next day opportunities day manager, you’ll be compassionate, caring and have a positive outlook.

You will be driven and keen to make a difference to people’s lives.

You will work flexibly and in a responsive way.

The role is integral to our day opportunities services which help to reduce barriers and provide opportunities for people to engage in the community and improve their quality of life. We offer community-led support across the city in partnership with community mental health teams, acute services, specialist services, primary care, the voluntary sector, and a range of other agencies and groups.

A strengths-based approach to supporting people and risk management planning is essential along with building strong connections to the local community.

The post holder will lead the team to ensure they deliver quality outcomes to the people who access the services.

The post holder must demonstrate a commitment to working with people.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
flexible and hybrid working arrangements subject to service requirements
a clear career pathway and continuing professional development opportunities
a range of staff benefitsto help you boost your wellbeing and make your money go further

How to apply

Please complete the online application form.

Read our guidancefor further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role, please contact Ian Wallace Call 07891 278490 or email Ian. Wallace@leeds.gov.uk

A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job purpose

To assist the Manager in leading on the management, development and administration of the service across a number of sites and in accordance with Council Policies and Procedures
Use sound management techniques to establish and maintain good standards of practice, using the resources placed at the post holder’s disposal by the Manager. To promote a culture of continuous improvement amongst the staff team, supporting them to deliver an excellent service for each of the customers that conforms to the requirements of the City Council’s Multi-Disciplinary Policy and Procedures for Safeguarding Vulnerable Adults.

Responsibilities

To assist the Manager in the management of budgets devolved to the Day Opportunities Hubs, prudently and within the established cash limits, in accordance with the established financial procedures of the City Council.
To take responsibility for the planned maintenance, including repairs and development of the building environment in accordance with Council Policies and Best Practice.
To manage in the absence of the Manager, commensurate with the grade.
Manage and supervise a team of staff including Senior Support Workers to ensure the delivery of an effective service and that professional standards and codes of conduct are met. This is to include:
Holding regular team meetings with staff
Delivery of an induction programme to all new staff during their probationary period.
Participating in the training and personal development of staff in both informal and formal settings.
Manage day to day operations of the services. Ensure that professional practice is monitored and delivered in accordance with professional codes of conduct. Where required, to be flexible and cover at other Day Opportunities Hubs and support both staff and customers.
To assist the Manager in managing the quality assurance frameworks, measuring and monitoring standards and quality of care.
To ensure that the post holder assists the Manager to provide individual recovery plans which promote strengths and asset-based approaches and conform to the requirements of Quality and Safety standards.
To be fully involved in the recruitment of staff, in line with the policies and procedures of Leeds City Council.
To assist the Manager in ensuring that all aspects of the City Council’s Continuous Improvement Programme is fully adhered to. Including:
Ensuring that all staff receive an annual appraisal and that from this appraisal their training and developmental needs are identified, and an action plan put in place to address these needs.
Monitoring the implementation of each member of staff’s personal action plan and to record achievement against agreed targets. In addition to supporting staff in career and work skills development
Ensuring that all staff receive regular supervision.
Operating the attendance management procedures
Dealing with complaints, issues of poor performance, staff discipline and grievances.
Liaise with educational bodies and plan, provide and support student placements
To liaise and communicate with relatives, carers, other professionals and appropriate agencies and signpost to appropriate services where required
To accurately complete and audit all necessary documentation on the CIS records and reports as necessary and determined by the LCC procedures including the code of conduct.
To participate in and ensure that all staff are deployed on the rota and that these provide sufficient care and support to meet the customers’ assessed needs.
To have a clear understanding of the responsibilities under the Health and Safety at Work Act 1974, and of the other regulations listed in the Essential Standards of Quality and Safety.
In the absence of the Manager, to accept responsibility in line with Leeds City Council policies and procedures, for the Health and Safety of all those visiting, employed in, or using the services provided by the Day Opportunities Hubs.
In the absence of the Manager, to represent the interests of the Day opportunities Hubs at various meetings and forums at a variety of locations.
To Assist the Manager in ensuring that access to services for people from Black and ethnic communities is facilitated and that services are provided with respect and dignity in culturally appropriate and acceptable ways that follow Leeds City Council’s Culturally Competent Care guide.
To support the safeguarding of customers within a positive risk management framework, ensuring that all safeguarding issues are monitored and reported promptly in line with multi-agency framework (and support staff and manager with these tasks).
To respect the confidential nature of the work and ensure that customers and carers are aware of the Councils policies relating to the service user access to files and to work within the appropriate information sharing protocol and the GDPR.
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications

It is desirable to hold a Level 3 qualification in Care or equivalent.

Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

Skills required

The ability to undertake the role of the Manager in their absence, commensurate with the grade.
Good communication and interpersonal skills.
Good written and report writing skills.
The ability to manage and support staff and service users through periods of change.
The ability to operate administrative procedures and recording systems to provide accurate management information as and when required.
Ability to motivate and develop staff and demonstrate competence whilst undertaking formal staff supervision and performance appraisal.
Ability to work in collaboration with other professionals and agencies to promote social inclusion
Able to represent the service at meetings and conferences.
The ability to support the management of complex budgets.

Knowledge required

A full understanding of the Managers responsibilities under Health and Safety Legislation
Understanding of current, trends, policies, legislation and regulatory bodies in relation to vulnerable adults within a social care setting.
Understanding of Council policies and procedures including Adult Safeguarding and Financial Regulations.
Demonstrate an understanding of the importance of confidentiality and the needs and wishes of customers as appropriate.
Understanding of the needs associated with vulnerable adults.
Demonstrate an understanding of diversity issues within local communities.
Of strengths based and asset-based approaches and the social model of disability.

Essential Behavioural & other Characteristics

Understand and embrace Leeds City Council Values and Behavioursand codes of conduct.
Committed to continuous improvement in all areas and work towards delivering the Best City Ambitionof Health & Wellbeing, Inclusive Growth and Zero Carbon
Able to understand and observe Leeds City Council equality and diversity policies.
Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
Willingness to actively participate in training and development activities.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities.
Be aware of and comply with Leeds City Council policies and procedures.
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Experience required

Background in a health or social care setting.
Experience of supervisory management in health or social care services.
Experience of managing effective staff appraisal and supervision practice
Experience of working as a part of a multi-disciplinary team in providing care
Experience of managing risk in a health or social care setting.

Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.

Skills required

Ability to contribute to the planning and establishment of systems for quality monitoring processes.
The ability to deliver “in-house” Training/presentations to staff employed in the service and other agencies.

Knowledge required

An understanding of business philosophy/culture and the need to develop customer focused services.
Knowledge of the problems of disadvantaged groups.

Experience required

Experience of working in a proactive and positive way which promotes and fosters independence and supports peoples wishes and aspirations.

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