Job title: Assistant Administrative Officer
Salary: B1 £25,185 - £25,989
Hours: 37
Contract: Permanent
Location: Highways Depots Seacroft and Pottery Fields.
As an Assistant Administrative Officer you’ll thrive on supporting to Highways maintenance and the wider service of Highways and Transportation. You'll also excel in customer service, providing the first line of contact for service users by answering general queries over the phone regarding highway maintenance works. We are looking to recruit an enthusiastic, flexible, and motivated person to join the Council’s Highways Technical Administrative Support team.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About you
As a Assistant Administrative Officer, you will bring to the role:
- Working with high levels of accuracy for tasks such as checking documents, recording numerical and alphabetical information.
- Work unsupervised, using your initiative to adhere to time scales and deadlines and manage your own workload.
- Ability to collate data and use it to produce reports.
- Work flexibly and move within service areas – working at different locations depending on service demand.
- Contract procedure rules, Payroll processing, Recruitment and selection, Children’s safeguarding.
About the role
We are looking to recruit an enthusiastic, flexible and motivated person to join the Council’s Highways Technical Administrative Support team. This is a diverse providing administrative support to Highways maintenance, technical officers and operatives. The successful candidate must be able to input data from different sources accurately into the various highways computerised systems and be able to use Microsoft products such as Word, Excel and Outlook (for email).
Customer service is a key requirement as the successful candidate will provide the first line of contact for service users by answering general queries over the phone regarding highway maintenance works.
What we offer you
We take pride in offering the best employee experience, with benefits including:
- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- flexible and hybrid working arrangements subject to service requirements
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
Please complete the online application form.
Read our guidancefor further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
If you have any queries or would like an informal chat about the role please contact Elizabeth Wearmouth on 0113 378 7536.
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.
Job Description
Job purpose As an Assistant Administrative Officer you will thrive on supporting to Highways maintenance and the wider service of Highways and Transportation. You will also excel in customer service, providing the first line of contact for service users by answering general queries over the phone regarding highway maintenance works. We are looking to recruit an enthusiastic, flexible, and motivated person to join the Council’s Highways Technical Administrative Support team
Responsibilities
This role of Administration Assistant is working in the Highways Depot Technical Support team which is responsible for the provision of administrative and clerical support to 3 Highways Depots (Seacroft, Pottery Fields, Henshaw). Processing payroll documentation for highways operatives, ordering of goods, and administration of the requirements on behalf of 150 Highways operatives. The role is part of a small team responsible for monitoring of the administrative and clerical functions relating to Highways depots activities; dealing with telephone enquiries, producing daily reports, maintaining, and updating computer records and files.
This role is a full-time role and requires a resolute team member to:
- Assist with day-to-day tasks, operational variation orders
- Support DLO operatives’ queries, i.e., pay, holidays, overtime.
- Consult with Cllr’s and ward members, i.e., reporting of potholes enquires, winter gritting queries, any reports made into LCC portal, LCC Contact Centre.
- Consult with external suppliers to deal with correspondence and invoices
- Consult with external teams on ongoing works…
- Accident claims – In putting all claims confirmed by LCC Insurance of all accident claims on the Highways, to ensure the inspectors have accurate details logs and locations.
- Processing payroll
- Invoice processing
- Day to day administration duties supporting the Highways operatives.
Qualifications GCSE or equivalent in Maths & English
Essential requirements It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities.
Candidates will only be shortlisted if they can demonstrate that they meet all the following essential requirements.
Skilled Required:
- Confident user of IT applications including Microsoft word and Excel.
- Communication with people at all levels:
- Organise and prioritise workloads.
Knowledge Required:
- A Flexible approach to workload duties.
- Positive commitment to customer care
- Knowledge of processing payroll
Experience Required:
- Flexible approach to working in a multi-discipline team.
Essential Behavioural & other Characteristics:
- Deal calmly and politely with the public and stakeholders
- Understand and embrace Leeds City Council Values and Behaviours and codes of conduct
- Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
- Able to understand and observe Leeds City Council policies and procedures.
- Perform all duties having regard to an employee’s responsibility under Health, Safety and Wellbeing
- Willingness to actively participate in appraisal, training, and development activities to ensure up, to date knowledge and skills.
- Flexible and adaptable to change to assist other services as required commensurate to grade.
- Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity of Leeds City Council.
- Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person
- The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
Desirable requirements: It is desirable the Candidates should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.
Skilled Required:
- Ability to train staff in relevant procedures.
- Dealing with enquiries from the internal and outside stalker holders.
- Processing claims and documentation accurately.
- Knowledge Required.
- General office duties.
Experience Required:
- Work to time related deadlines.
- Provision in clerical/payroll duties.
- Working as part of a team.
