B3 Health Improvement Resource Assistant - REQ003804

INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates.

Job title: Health Improvement Resource Assistant (HIRA)

Salary: B3 £26,403 - £28,142 (pro rata)

Hours: 18.5 hours per week, worked flexibly across Monday to Thursday

Contract: Permanent

Location: Public Health Resource Centre, Chapel Allerton, Leeds

The Public Health Resource Centre (PHRC) is a specialist health library supporting anyone in Leeds who promotes health and wellbeing. We provide trusted, evidence-based resources and help build a confident, skilled workforce to reduce health inequalities across the city.

If you’re organised, detail-focused and enjoy helping people find the right information, we’d love you to join our friendly and supportive team.

As a Health Improvement Resource Assistant, you’ll play a key role in maintaining our unique collection of public health resources and supporting the day-to-day running of the Centre.

What you’ll do:

Provide excellent customer service in person, by phone and email
Help users find relevant health information and resources
Manage leaflet and poster orders
Support data quality work – auditing, cataloguing and keeping records up to date
Assist with digital systems and contribute to health campaigns and improvement projects

About you:

Organised, thorough and confident working independently
Strong ICT and database skills, with experience handling data or audit processes
Excellent written and verbal communication skills, with a customer-focused approach
Confident using social media across different platforms
Able to manage your own workload and balance daily tasks with longer-term projects

You’ll need solid computer and admin skills and enjoy working with a wide range of people. Experience in libraries or information services is a bonus, but not essential – we’ll provide full training and support.

Applicants should be qualified to Level 3 in a relevant subject (e.g. Customer Service, Health & Social Care, Education & Training, or Library Studies) and able to demonstrate Level 2 literacy, numeracy and ICT skills.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
a clear career pathway and continuing professional development opportunities
a range of staff benefits to help you boost your wellbeing and make your money go further

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

How to apply

Please complete the online application form.

Read our guidancefor further advice on completing your application.

If you have any queries or would like an informal chat about the role please contact Jennifer Kuht: Health Improvement Resource Officer, 0113 378 4212, Jennifer.kuht@leeds.gov.uk or Rebecca Väänänen: Public Health Resource Centre Manager, rebecca.vaananen@leeds.gov.uk, 0113 3786069

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.

Job Description

Job Purpose: The Public Health Resource Centre (PHRC) is part of the Leeds Public Health Workforce Development team. The team provides a service for professionals who have an interest in or responsibility for promoting health and wellbeing in Leeds (the Public Health ‘wider workforce’). The service offers resources, information, training and support on a range of health and wellbeing topics.

The purpose of the role is to support the PHRC by:

Providing an effective customer service to PHRC customers
Maintaining quality evidence-based stock within the PHRC
Promoting the PHRC
Performing administrative tasks associated with the PHRC

Our mission statement is:

The Public Health Resource Centre develops the public health workforce, which increase community capacity to improve the health and wellbeing of people in Leeds, with particular focus on helping the poorest to improve the fastest.

Responsibilities for Grade:

Providing an effective customer service to PHRC customers

To provide a courteous and responsive high quality effective customer service for all users of the PHRC, who contact the service either by telephone, in person or via e-mail
To maintain customer standards of quality assurance in delivering evidence-based information, knowledge and advise on most appropriate resources to use, to support the wider workforce to reduce health inequalities and improve the health of the Leeds population.
To work independently and as part of a team to provide excellent customer service, to meet customer needs and to meet service improvements and deadlines.
To support the PHRC Service Plan to build a culture of engagement with key stakeholders, using customer feedback to develop current and future plans based on a continuous quality improvement cycle and to ensure targets in reaching new customer groups.
You will be responsible for your own personal health and safety and that of other people who use the PHRC, being alert to possible risks and reporting concerns to the appropriate manager. Keeping the PHRC clean, tidy and presentable at all times is essential and you will maintain these standards. There may be occasions when you are working on your own within the PHRC.

Maintaining quality evidence-based stock within the PHRC

To create relevant and timely displays of PHRC stock to support current Health & Wellbeing initiatives
To support the regular stock checks, cleaning, maintenance and review of health improvement resources, linking resources to Leeds Health & Wellbeing priorities and considering the most appropriate resources to meet the needs of customers
To support the PHRC team to accurately catalogue and classify new resources following standard procedures. To ensure all new resources are available for service users promptly
To maintain stock levels of leaflets and posters, and work with relevant suppliers to purchase stock accordingly.
The work is physical and involves standing, lifting and carrying.
To issue and discharge materials and equipment using the Library Management System and to provide advice to customers on how to use library resources and the online library catalogue

Promoting the PHRC

To represent the service at a range of learning events, networking events and conferences held locally promoting the health and wellbeing agenda, by delivering presentations or hosting a stall
To respond to national public health campaigns and support the delivery of local public health campaigns to enable the public health wider workforce to communicate health improvement messages in partnership with the specialist public health workforce.
To contribute to the PHRC online communication tools including social media, to promote the work of the PHRC and keep up-to-date with current public health practice within Leeds and beyond.
To positively promote the work and reach of the PHRC e.g. to contribute articles and public health information to the variety of local public health newsletters and delivering presentations to peers

Performing administrative tasks associated with the PHRC

You will use the Library Management System and Microsoft Office software and contribute to the positive promotion and advocacy of the PHRC in all its formats
To support the Senior Administrator/Project Support (PHRC) in maintenance of service systems and processes including database managemen
To monitor and record activities within the PHRC to demonstrate customer activity and service value. To produce activity reports as requested to help evaluate the PHRC activities.

Other

Participate in team meetings, providing information to members as appropriate
Take an active interest in your own development and the take full advantage of training provided through evaluating own practice and identification of areas of development by setting appropriate objectives via the appraisal process

Freedom to Act

To be guided by local, national, and international innovation and initiatives of relevance to public health

Additional Information

The responsibilities of the post holder will need to be flexible as the role evolves
Attend relevant study/development opportunities
All employees should understand that it is their personal responsibility to comply with all organisational and statutory requirement, i.e. health and safety, equal treatment and diversity, confidentiality.
Any other duties commensurate with the post holder’s grade as agreed with their line manager.

Relationships

The post-holder will be required to actively work towards developing and maintaining effective working relationships with both Leeds City Council staff and externally that are within the Public Health ‘wider workforce’ in Leeds, with close working expected to be with the following teams / roles:

Public Health Resource Centre staff
Public Health specialists
Librarians within Leeds across all sectors
Customers of the PHRC

In addition, the post-holder will be required to establish and maintain good working relationships with a range of partner organisations, including (but not limited to) Public Health providers in Leeds; NHS teams; schools, colleges and Universities; the UK Health Security Agency and the Office for Health Improvement and Disparities; voluntary, community and faith organisations; people within the Public Health ‘wider workforce’ in Leeds.

PERSONAL SPECIFICATION ESSENTIAL REQUIREMENTS: It is essential that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.

Method of Assessment will be through one or more of the following Application Form, Test, Interview or Certificate.

Qualifications required:

Educated to Level 3 in an appropriate subject e.g. Customer Service, Health & Social Care, Education & Training, or Information & Library Studies.
Applicants must also be able to evidence literacy, numeracy and ICT skills at Level 2 or above.
Considerable experience of working in a similar role

Skills Required

Able to follow instructions, data input and catalogue stock (training will be provided) to a high degree of accuracy.
Able to listen to customers and interpret their needs from the PHRC and its resources.
Able to implement systems to ensure the effective monitoring and control of resources and report regularly on progress.
Able to deal positively with complaints and difficult situations, managing conflict to avoid escalation.
Able to contribute positively to the development of the PHRC, decision making and service planning
Able to promote and maintain PHRC stock.
Work in a team being able to respect and support each other.
Ability to share a passion for PHRC books and resources.

Knowledge Required

An understanding of what the PHRC can provide to its wider workforce and the variety of resources available
Good knowledge of digital technology
Health & Safety Procedure
Hold Level 2 or equivalent Literacy, Numeracy & ICT
Hold Level 3 or equivalent in a relevant subject i.e. Customer Service, Health & Social Care, Education & Training, Information & Library Studies.
Considerable experience of working in a similar role

Behavioural & other Characteristics required

Highly responsible, reliable and self-motivated: able to complete work on time, to a high standard
Be able to demonstrate your understanding and commitment to the Public Health Directorate
Have an enquiring mind, be curious and questioning
Comfortable with change: able to adapt quickly, work flexibly and maintain a positive attitude when faced with change
Commitment to improving health and reducing health inequalities, public health ethics and to fostering a learning environment.
Able to work flexibly-hours and location, and willingness to travel.
Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon.
Able to understand and observe Leeds City Council equality and diversity policies.
Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
Willingness to actively participate in training and development activities.
Participate in appraisal, training, and development activities.
Be aware of and comply with Leeds City Council policies and procedures.
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
Willing to abide by the Council’s Equal Opportunities Policy in the duties of the post, and as an employee of the Council
Willing to carry out all duties having regard to an employee’s responsibility under the Council’s Health and Safety Policies
Commitment to tackling discrimination and enhancing inclusion and equality.
Commitment to improving health and reducing health inequalities, public health ethics and to fostering a learning environment
Engaged in continuing professional development and reflective practice
Ability and willingness to adopt a flexible approach to work on the occasions it may be required e.g. changes to workloads, locations

PERSONAL SPECIFICATION DESIRABLE REQUIREMENTS: It is desirable that the Candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates are not required to meet all the Desirable requirements however these may be used to distinguish between acceptable candidates.

Knowledge Required

An understanding of stock management

Experience Required

Supervision of others

Working in the library and information sector

Working in the public health sector

Basic financial procedure.

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