Workshop Supervisor 4x4 - REQ003010

Job title: Workshop Supervisor (4x4 Shift Pattern)

Salary: £39,862 - £42,839 plus enhancements

Hours: 37 per week

Contract: Permanent

Location: Torre Road Depot, 225a York Road, LS9 7QQ

As Workshop Supervisor you will thrive on keeping vehicles safe and well maintained. You will be familiar with a wide range of vehicles and their repair and maintenance schedules and requirements. You will be supportive and ambitious with excellent organisational skills. You will be a confident communicator with a can-do approach.

About you

As a Workshop Supervisor you will bring to the role:

Ability to manage, motivate and direct supervised staff to ensure behaviour and performance is to a high standard and work targets are achieved.
Ability to monitor vehicle maintenance systems for the service, identifying areas for improvement and developing systems accordingly.
Knowledge of compliance requirements in relations to all statutory and regulatory guidelines for a vehicle maintenance workshop
Experience of determining and controlling in-house work, warranty, and subcontract work, to minimise vehicle downtime whilst remaining within financial constraints.
Experience of supervising staff and dealing with daily operational and staffing related matters including performance and attendance management
Experience of planning and scheduling workloads, job allocation and staff deployment
Experience of finding solutions to complex issues whilst balancing the conflicting demands of a customer focused operation.

About the role

Fleet Services are responsible for the essential maintenance and repair of the corporate vehicle fleet, which is currently made up of over 1,200 vehicles. This role will support the safe management of the vehicle fleet, increase efficiencies within the service and support the future delivery in relation to creating a sustainable operating model which is future proofed. Based at Torre Road Depot (Leeds 9), the successful candidate will join this small but busy service to support the fleet requirements for the whole authority.

Our successful candidate will manage the day to day running of the vehicle maintenance operation, operated by assistant supervisors and technicians across the 4x4, day and night shifts. The post holder will have primary responsibility over the 4x4 and Day Shift and as such will work a 4 days on, 4 days off shift pattern but will be required to work flexibily to meet service needs as required across the other shifts. This role will lead in relation to key areas such as staff supervision, job allocation, progress, tracking, identifying and resolving issues to ensure efficiency and productivity is always maintained to a high standard.

The post holder will ensure the team adhere to fleet maintenance and repair policies and procedures, providing an efficient and cost-effective maintenance system which supports the business objectives and service schedule designated. That all vehicles are maintained in line with Operator Licence obligations, with key documentation completed, in line with DVSA standards.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
a clear career pathway and continuing professional development opportunities

a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Apply for this job online. Please complete the online application form.

Read our guidancefor further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job Purpose:

To manage the day to day running of the vehicle maintenance operation, operated by supervisors and technicians across the 4x4, day and night shifts. The post holder will have primary responsibility over either the 4x4 and Day shift or the Evening shift but will be required to work flexibility to meet service needs as required across the other shifts. This role will lead in relation to key areas such as staff supervision, job allocation, progress, tracking, identifying and resolving issues to ensure efficiency and productivity is always maintained to a high standard.

Responsibilities for Grade:

The day-to-day supervision of vehicle maintenance activities, workshop operations and associated staff operating shift patterns and standby rotas both out stationed, and workshop based. This includes the recruitment and selection, development/training of staff, dealing with employment related matters such as attendance/wellbeing, disciplinary and grievance issues, maintaining LCC Code of Conduct standards and Values, and the managing and of work, tracking returns and monitoring performance.
To have primary responsible for a particular shift but to work flexibly to cover as required to achieve service objectives and support the targets of the business in relation to the vehicle fleet and to meet the exigencies of the service.
To work with senior leaders within the business to identify and resolve areas of risk to protect the reputation and O Licence of the authority and by ensuring compliance with all statutory and regulatory guidelines as they pertain to the service, the workshop, the workforce,
Ensure compliance with the services safety inspection regime for vehicle maintenance, identifying and escalating any concerns which may arise as a priority.
To provide expert advice on all aspects of vehicle maintenance to maximise workshop productivity and to provide practical solutions and advice to technicians on shop floor, using a proactive and problem-solving approach.
Responsible for the collation, analysis, and provision of accurate KPI data in relation to progress made during on-shift days, ensuring all parties are clear on performance, target areas and business pressures to aid effective handovers and update reporting to senior managers.
To oversee, track, monitor and plan workshop scheduling and staff deployment including overtime, agency staff and key equipment to ensure best use of available facilities and resources, to always achieve high performance and best value.
Liaison with external contractors and suppliers to both ensure warranty and sub contract work is initiated and carried out in the most cost effective manner to maximise vehicle uptime and to resolve repair related problems and issues.
To be responsible, in conjunction with the workshop manager and workshop fleet manager, for all health and safety matters that apply to the vehicle maintenance operation
To maintain standards within the workshop and in relation to staff behaviour to ensure that health and safety standards are not compromised, and relevant health, safety, QA, and behavioural procedures are always adhered to.
To manage all QA procedures, EMAS and ROSPA requirements as they pertain to the workshop, ensuring all staff comply with these and all work-related documentation is correctly completed, submitted, and authorised.
To take on shift responsibility for the monitoring and control of workshop security.
To assist in the identification and delivery of training needs, the achievement of personal development plans and with the onsite training requirements to ensure the workforce is well trained, effective, and aware of key areas. Including the delivery of toolbox talks to ensure key information is communicated and recorded.
To jointly develop and embed strategies to increase productivity and reduce costs within agreed service standard frameworks with assessments of success and future areas of development gathered, summarised, and reported.
To develop and maintain positive working relationships with service managers and staff including with internal/ external customers to ensure satisfactory service provision in relation to the maintenance of vehicles and customer experience of Fleet Services, taking remedial action, as necessary.
Effectively use technology to deliver an efficient and effective fleet maintenance service, with a progressive and supportive approach to new digital developments.
To contribute to continuous service improvements and to contribute to improvements within the department and the Authority.
To be a Quality, Environmental and Health & Safety auditor and undertake audits as requested and in line with the services schedule to support continuous compliance and service development.
To participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills
To improve own practice through observation, evaluation, discussion with colleagues and appropriate CPD programmes.
To work collaboratively with colleagues, knowing when to seek help and advice.
Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
Be aware of and comply with Leeds City Council policies and procedures e.g. child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equal opportunities of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
The Council has adopted a flexibility protocol and this role will be expected to work within these parameters

Qualifications Required

City and Guilds 4101 (Light Vehicle Maintenance & Repair) or,

Repair and Servicing of Road Vehicles, 383 - full level 2 or 3 or

Automotive Qualification NVQ level 3, or

Motor Vehicle Craft Studies, 381 - full part 2 or 3 or equivalent.

Essential requirements: It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

To be able to communicate effectively and accurately both verbally and in writing, such as operational reports, reporting key performance indicators and to effectively lead and communicate at meetings.

Ability to manage, motivate and direct supervised staff to ensure behaviour and performance is to a high standard and work targets are achieved.
Ability to communicate effectively with internal and external customers and staff at all levels.
Ability to implement and monitor policy, procedures and guidelines aimed at improving service delivery and staff performance.
Ability to monitor vehicle maintenance systems for the service, identifying areas for improvement and developing systems accordingly.
Able to work to conflicting. diverse and tight timescales.
Ability to understand, abide by and apply council policies such as employment, health and safety and the Council’s Customer Care Policies.
Ability to provide clear advice and guidance to others regarding the Council’s Health and Safety Policies and other formal LCC policies such as managing attendance, grievance, disciplinaries etc.
Knowledge of the Council’s ‘O’ licence requirements.
Extensive knowledge of Health and Safety procedures including risk assessments, COSHH requirements and enhancing safe systems of work.
Understanding of health and Safety with regards to a vehicle maintenance environment
Knowledge of Quality assurance processes and standards
Understanding of EMAS and ROSPA requirements as they pertain to a vehicle maintenance workshop
Knowledge of compliance requirements in relations to all statutory and regulatory guidelines for a vehicle
maintenance workshop
Knowledge of council employment polices such as improving performance, improving attendance
Understanding of the need for key performance indicators and how they impact the service provision.
Understanding of the importance of quality and effective working relationships both internally and externally.
Committed to enhancing the customer experience
Experience of working in a vehicle workshop environment
Experience of determining and controlling in housework, warranty, and subcontract work, to minimise vehicle downtime whilst remaining within financial constraints.
Experience of working to the Authorities O Licence.
Experience of supervising staff and dealing with daily operational and staffing related matters including performance and attendance management
Experience of planning and scheduling workloads, job allocation and staff deployment
Experience of effectively advising internal and external clients on individual maintenance needs.
Experience in handling staff relations and conflict formally and informally.
Experienced computer user with the ability to effectively use MS Office systems such as Word, Excel.
Experience in the operation of the stores department to include parts acquisition, parts allocation routines and with a focus on accountability and security within this area.
Experience of finding solutions to complex issues whilst balancing the conflicting demands of a customer focused operation.
Experience of working in an environment with minimum supervision with high performance output.
Experience of motivating, advising and guiding staff to ensure best practice is adhered to and the highest standards are maintained.

Essential Behavioural and other Characteristics

Willingness to abide by the Council’s policy and procedures.
Committed approach to the objectives of the organisation.
Ability to work to conflicting and tight deadlines withing a busy environment.
Have a flexible approach to working to meet the needs of the service.
Be responsible for self-development in order for duties to be performed in an efficient and effective manner

Desirable requirements: It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.

Knowledge of the Council's recruitment and selection and disciplinary procedures.
Knowledge of Local Authority organisation and the decision making process.
Knowledge of the City Council’s Financial Regulations and Standing Orders in respect of contracts.
General knowledge of Council Health and Safety policies.
Experience of undertaking managers investigations into staffing casework.
Experience of supervising a multi skilled workforce across different shift patterns

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