Operational Support and Recruitment Coordinator - REQ004244

Job title: Operational Support and Recruitment Coordinator

Salary: C3 £32,061 - £33,699

Hours: 37 per week

Contract: Permanent

Location: Torre Road Depot, 225a York Road, LS9 7QQ

About you

As Operational Support and Recruitment Coordinator you will bring to the role:

Good communication skills, both verbal and written.
Good interpersonal skills.
The ability to work within tight deadlines.
The ability to communicate effectively with a wide range of people.
Able to deliver effective training.
A general understanding of the Council’s recruitment processes.
Experience of being able to supervise a small team.

About the role

Catering Leeds is responsible for preparing and serving meals to school children and children and adults in social care settings. Catering Leeds appoint approximately 840 frontline employees who work over 140 locations and serve over 5 million meals a year.

This role will support the ongoing recruitment necessary to ensure all kitchens are effectively resourced, including the shortlisting of applications, interviews, induction training and necessary safeguarding checks. The successful candidate will be expected to attend recruitment fairs and liaise with internal departments to ensure a proactive approach to appointing new employees.

The role will also include all administrational duties within the Catering Leeds admin team such as answering calls, recording sickness, ordering PPE, raising repair requests and preparing necessary reports. Based at Torre Road Depot (Leeds 9), the successful candidate will join this small but busy team to support the catering service.

Our successful candidate will supervise the admin team in the Manager’s absence and be able to facilitate meetings regarding all aspects of recruitment. There is a requirement to work alongside service managers to ensure an effective and timely recruitment process is managed.

The post holder must work flexibly and be able to prioritise workloads at short notice to meet the ongoing needs and challenges of the Catering Leeds service.

What we offer you

We take pride in offering the best employee experience, with benefits including:

a competitive salary and annual leave entitlement plus statutory holidays
membership of the West Yorkshire Pension Fund with generous employer contributions
flexible and hybrid working arrangements subject to service requirements
a clear career pathway and continuing professional development opportunities
a range of staff benefits to help you boost your wellbeing and make your money go further

How to apply

Apply for this job online. Please complete the online application form and upload your CV to accompany the application if you wish.

Read our guidancefor further advice. Please check your information carefully and ensure you complete all sections before submitting your application.

If you have any queries or would like an informal chat about the role please contact the recruitment team on 0113 378 2323 or email cateringleedsrecruit@leeds.gov.uk

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.  

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. 

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.

Job Description

Job purpose

The post holder will be required to provide support, assistance, and administration to Catering Leeds and Fleet Services. They will also administer the full end to end recruitment process, including, shortlisting, conducting interviews, carrying out DBS checks and other safeguarding tasks and delivering induction and training.

Responsibilities

In liaison with the manager/senior officer, to be responsible for ensuring delivery of a high quality and efficient service within the administration area. To provide a range of administration duties across Catering Leeds and Fleet services, with a key focus on operational support services.
Conduct the end-to-end coordination of the recruitment process including seeking approval for new positions/budgets, advertising positions, reviewing applications, shortlisting, interviewing, appointing and all relevant supportive paperwork in line with safe recruitment practices including references, governance and DBS checks.
Attend recruitment fairs to promote the positions and increase interest.
Supporting the service by monitoring vacancies and liaising with area managers on progress of appointments, prioritising specific areas based on business need.
Updating clients and managers of new starters, including key information such as DBS, confirmed commencement date, training undertaken, etc.
Ensuring a positive beginning for new starters by inducting all new starters and completing essential training records as required by the service, especially in relation to health and safety and safeguarding. Also arranging uniform and relevant PPE and setting up new starters on LCC applications and network folders.
To work as part of a team to provide customer focused services.
Carry out day to day administration processes in relation to employment related matters such as the recording and monitoring of sickness and leave.
To ensure all documentation is prepared, handled and stored to suit business needs, GDPR and legal requirements.
To liaise with colleagues in order to prioritise work to meet conflicting deadlines.
Record, monitor and track the uniform/PPE budgets across both Catering and Fleet.
Liaise with stakeholders to request immediate repair of catering kitchen equipment, ensuring the delivery of the school meal service is not disrupted.
In line with legal requirements, monitor the cyclical programme to ensure all legal checks of electrical and gas appliances are compliant and safe.
Act as the first point of contact for visitors and customers as required – both in person and on the telephone. It is expected that everyone will be dealt with in a courteous, professional, calm and friendly way.
To use specialist IT applications and databases effectively to deliver administrative tasks. To input and retrieve data using computerised systems. To maintain manual and computerised records/management information systems.
Deputise for the office manager in their absence, ensuring daily activity is conducted as usual and office manager responsibilities are carried out.
To provide quality 1:1 meetings, appraisals, training, and support for line managed staff such as computer systems, internal procedures, legal requirements and the use of corporate employment policies such as Improving Performance, Improving Attendance, Disciplinary and Grievance.
To produce monthly summaries, analysis and reports including key performance information linked to recruitment, training and appraisals, etc.
To assist in the implementation of the service plan as deemed necessary.
Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
Operate relevant office equipment/ICT packages e.g. word, excel, databases, spreadsheets, Internet etc.
Answering routine telephone enquiries.
Provide clerical support e.g. photocopying, filing, emailing, sorting and distributing mail.
Undertake routine financial administration e.g. raising orders for repairs, uniform etc and seeking appropriate finance approvals.
To communicate effectively with internal and external customers in relation to work undertaken.
Work flexibly within the team by providing cover across other teams as required. To work collaboratively with colleagues, knowing when to seek help and advice.
Become a Quality, Environmental and Health & Safety Auditor and undertake audits as requested.
Responsible for continuous self- development and maintenance of high standards of self in order that the postholder may carry out duties in an effective and efficient manner.
Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person.
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equal opportunities of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.

The Council has adopted a flexibility protocol and this role will be expected to work within these parameters. The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.

Qualifications

None

Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.

Good communication skills, both verbal and written.
Ability to initiate instructions with minimum supervision.
Ability to assess priorities and act appropriately.
Good IT skills including the use of Microsoft office applications, particularly Exceland Word.
Good interpersonal skills.
The ability to work within tight deadlines.
Ability to respond independently to unexpected problems and situation, and organise your own workload, deciding when and how to carry out the work for which you are responsible.
Ability to produce accurate data reports and information in a timely manner.
Ability to manage a busy diary to maintain team workload.
Able to communicate effectively with a wide range of people.
Able to file, retrieve, sort and complete documents accurately.
An ability to respect sensitive and confidential information and work.
General understanding of the Council’s recruitment processes.
Understanding of the councils Equality and Diversity Policy.
General understanding of the Council’s Customer Care Policies.
General understanding of an employee’s responsibility under the Council’s Data Privacy policies.
Understanding of the need to monitor and maintain budgets.
Experience of supervising a small team.

Essential Behavioural & other Characteristics

Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
Able to understand and observe Leeds City Council equality and diversity policies.
Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
Willingness to actively participate in training and development activities.
Flexible and adaptable to change to assist other services as required commensurate to grade.
Participate in appraisal, training, and development activities.
Be aware of and comply with Leeds City Council policies and procedures.
Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, equality & diversity policies of Leeds City Council.
Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.

Desirable requirements It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.

Experience of interviewing suitable candidates and conducting relevant checks prior to appointment.
Experience of conducting induction programmes, including delivery of relevant pre-start training.
Experience of handling a budget or monitoring and maintaining budgets.

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