137Days left

IT Apprentice

Salary details: A1/A3 - £17,364 - £18,426

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Ref: 18874

Employer: Leeds City Council

Resources & Housing

Team Digital & Information Services

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Job term:

Appointment type:

Contract Type: Fixed Term Appointment

Hours per Week: 37

Closing date: 31 March 2020 11:30 PM

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Digital Information Service is looking to recruit an Apprentice to work in their busy IT Service Centre.

The role will provide first and second line technical support to staff and services across the Council, through a wide range of channels access, including telephone, face to face, IT drop in centres etc. The successful apprentice will undertake analysis, diagnosis and resolution of user incidents and issues. These issues will range from general straightforward advice/first line fixed such as password resets to more complex technical incident such as user account queries, printer faults and software/hardware faults.

We promote diversity and want a workforce that reflects the population of Leeds.

All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.