Job title and organisation: Gateway Services Assessor/Trainee - Leeds Citizens Advice & Law Centre
Salary: Qualified: £28,598 - £33,699 p.a. (pro rata for part time roles);
Trainee: £26,403 - £28,598 p.a (pro rata)
Hours: Up to 35 hours a week
Contract: Permanent
Location: Leeds (Hybrid)
Closing Date and Time: Friday 28 November at 9 AM
Leeds Citizens Advice & Law Centre is working for a fairer society where people are free from the effects of poverty and injustice. We are a local charity helping over 35,000 people a year with welfare benefits, debt, housing, energy issues, and more.
The Role:
This role involves working as part of our busy gateway assessment team, who respond to clients contacting us through a range of channels - face to face drop in, our telephone advice line, and by web chat and email.
The Gateway Assessor acts as the first point of contact for our service, using listening and questioning skills to understand and explore clients’ issues, and providing information, signposting and/or making referrals and where appropriate appointments with advice providers.
Strong oral and written communication skills are essential, as is the ability to listen, engage and empathise with potentially vulnerable clients. You should be organised and resilient, with the ability to work independently on a number of tasks to meet deadlines.
You will be a good team player, delivering high quality advice to clients, and contributing to the team rota, targets, and KPIs to provide an excellent service.
Trainee opportunities
Applications are invited both from qualified/experienced advisers, and from motivated candidates looking for a career development opportunity in the advice sector.
As a trainee you will develop the skills to deliver advice over the phone and online, covering a range of subjects including welfare rights and energy. If you can offer enthusiasm and a desire to learn, strong IT and communication skills, we’re offering training and support to reach full competence as soon as possible.
CLOSING DATE: 9am, 28 November 2025
Interviews to be held from 8th December onwards
Employee Benefits:
Leeds Citizens Advice & Law Centre offers a competitive remuneration package with additional benefits that support a positive work-life balance:
- Full-time hours are 35 per week with a Flexible Working Policy
- Annual leave entitlement starting at 25 days p.a. (plus bank holidays)
- Defined contributions pension scheme
- Employee assistance programme with access to 24/7 telephone support
- We are a Disability Confident Employer and a Mindful Employer
- City centre location with good transport links
How to Apply:
Application packs for the above post and details on how to apply can be found on our website Working for us - Citizens Advice Leeds
Please email completed application form to: jobs@citizensadviceleeds.org.uk
The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation. To apply please follow their application instructions.
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