Job title and organisation: Front Desk and Volunteer Supervisor - Leeds Citizens Advice & Law Centre
Salary: NJC Scale Points 18 - 20 (£31,357 - £32,597 p.a.) pro rata
Hours: 28 hours per week, worked over 5 days covering 8:30am - 2pm
Contract: Fixed Term Until 31.3.2027
Location: Leeds City Centre
Closing Date and Time: Friday 28 November at 9 AM
Leeds Citizens Advice & Law Centre is working for a fairer society where people are free from the effects of poverty and injustice. We are a local charity helping over 35,000 people a year with welfare benefits, debt, housing, energy issues, and more.
The Role:
We are seeking a Front Desk and Volunteer Supervisor to join our established frontline service delivery team and play a key role in helping our Advice Hub run to a high standard, with a strong focus on customer service.
The successful applicant will have experience of working on a busy front desk or reception, supporting staff and/or volunteers and overseeing day to day service delivery.
You should have excellent communication skills and an understanding of the importance of support, training, development and motivation for individuals. You should be organised, solution focused and a good team player.
CLOSING DATE: 9am, 28 November 2025
Interviews to be held: 8th December 2025 onwards
Employee Benefits:
Leeds Citizens Advice & Law Centre offers a competitive remuneration package with additional benefits that support a positive work-life balance:
- Full-time hours are 35 per week with a flexible working policy
- Annual leave entitlement starting at 25 days p.a. (plus bank holidays)
- Defined contributions pension scheme with an employer contribution of 6.5%
- Employee assistance programme with access to 24/7 telephone support
- We are a Disability Confident Employer and a Mindful Employer
- We are based in modern offices in a city centre location with good transport links
How to Apply:
Application packs for the above post and details on how to apply can be found on our website Working for us - Citizens Advice Leeds
Please email completed application form to: jobs@citizensadviceleeds.org.uk
The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation. To apply please follow their application instructions.
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