Job title and organisation: Customer Service Assistant - Unity Housing Association 
Salary: £30,789 - £37,418 pa plus an additional £1,447 pa essential car allowance
Hours: 35
Contract: Permanent
Location: Leeds
Closing Date and Time: Monday 12 October 2025 

We do what you would expect a Housing Officer to do, we fill void properties, manage estates and deal with anti-social behaviour, but the job’s so much more than that. It’s also about working closely with other colleagues and partners to make sure that where our customers need support, we are able to provide this and an excellent customer experience. The quality of people’s lives is important to us.

To make sure this happens we are looking for a colleague who must be able to demonstrate:

• A positive attitude and outlook
• A proven passion for delivering excellent customer service
• A genuine desire to help our customers. 
• Effective relationship, negotiation, and conflict resolutions skills
• Ability to self-manage and prioritise. 

Ideally, you’ll understand social housing with experience of housing management activities such as void management, estate management, customer involvement, lettings and other related tasks. But we prioritise our ethos for great customer care ahead of the requirement for direct knowledge of the housing sector.

Please look at our website for full details uha@unityha.co.uk

The above post is not a Leeds City Council vacancy and has been advertised on behalf of the relevant organisation. To apply please follow their application instructions.

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